MRA Community Forum

I've always used routes and an active tracklog, and I've had problems. I was trying to make some hypotheses to understand what the conditions are that cause the app to crash. It seems to work well with offline navigation. I don't know, but let's hope they find a solution.

Update: I went back out today to see if I could repeat the behavior related to waypoint#7. I fired up the route and followed it without deviation. Just like I did the first time around. And I got the exact same result. It's repeatable! MRA/HERE thought I had missed waypoint #7 (I didn't) and I was directed to turn around at Calamigos Rd to return. In preparation for this expected outcome, I copied the route and moved #7 further up the road (closer to #8) to see if it would change HERE calculation behavior. https://www.myrouteapp.com/route/open/13885843 I re-ran the modified route, the new #7 calculated correctly, and I reached #8 without incident. This isn't the first time I've encountered this kind of behavior in MRA -- Both with the Routeplanner (using HERE as the base) and the phone app. I love MRA Routeplanner and will continue to use it with OSM as the base map. It's very stable. Since I mostly use Garmin GPS units for route execution, no problems. As far as the app, I'm out. I can't have this strange HERE behavior mess a route up. Especially when I'm leading a larger group ride. Hopefully, it can be dealt with at some future point.

@Ray-Woodhams I do not understand why you would need MRA to navigate between Hull & Rotterdam as @richard-3v says splitting the route into 2 sections is the sensible thing to do surely the Captain of the ferry is going navigate the wet watery bit

heb je misschien hier iets aan? https://www.youtube.com/watch?v=9N3k3S_08Co

@Marinus-van-Deudekom said: Did you make the route with the webplanner. I see that the route is with the Here map. I always plan my routes on the web planner, and use Here, I do compare with OSM and tom tom while making them. I also use the Michelin overlay as the Here is very wishy washy, and bad contrast. perhaps I inadvertently changed it, but I do not know why I would do that. @Brian-McG said: I think the only way to try & figure out what is occurring is if you can re-ride the route & get a repeat of the issue then save the app log file for the devs as stated above, I have ridden the route previously (3-4 times) without issue. I have sent the logs. @Brian-McG said: in fact I get the exact opposite, at every junction it is telling me to stay ON the m-way or main A-road when I have ridden the route before, that is what normally happens. For info to all, I merely put this on here as discussion point, and to highlight the behaviour, although it is good to read the differing points of view. I am touring around Ireland from Thursday, no motorway to speak of so may not see this again. @Brian-McG said: It looks like a decent ride to Hawick so should not be to much of a hard task it is a very nice route, although the road between Middleton and Alston is very uneven, not great on my K1600, almost throws me out of the seat in places, enjoyed it more when I had the GSA @marinus-van-deudekom, @Marinus-van-Deudekom said: That could be the result of the settings in NN. Could you share your settings I use fastest route in optimisation, the rest is below [image: 1783355754115-img_1231.jpeg] [image: 1783355764069-img_1232.jpeg] [image: 1783356048716-screenshot-2026-07-06-at-17.37.25-resized.png]

@Massimo-Cardone I wish you all the best Please remember that the Tour de France is currently underway too

I'm just back from a 2 week trip in Europe and finally moved from Nav 5 to using MRA on a Chigee AIO5 (IOS and CarPlay). The App worked fairly well, although still work to do and ran into bugs that required restart phone rather than just close app and restart. The biggest problem for both myself and the other rider using the same unit is the size of the icons and text size choices on screen. Fine if you've got perfect eyesight but, if not, some text is so tiny as to be unreadable while riding. Have other people mentioned this and it can be addressed? Or do I just have to buy a bigger screen?!

@Simon-James-Hancock You might (temporarily) use an OSM map for Morocco in your Garmin.

This happened to me about a year ago. I deviated from my planned route while I had no cellular reception, even though the app was in Online mode, and it failed to recalculate the route. A few days later, I drove the same route again, this time with the app set to Offline mode, deviated again from the route and the app successfully recalculated the route.

@Günter-Schwarz Kannst bitte ein Logfile erstellen..... App öffnen, dann auf Dein Profil klicken, dann ganz nach unten scrollen und lange auf die Versionsnummer der App drücken. Daraufhin wird ein Logfile erstellt. Dann bitte auf die Supportseite gehen, dort ein Ticket erstellen mit Hinweis auf die Fehler und dort dann dieses Logfile als Anhang beifügen. https://www.myrouteapp.com/support Zum erstellen eines Tickets...bitte auf das Plus drücken.[image: 1783317316445-19989.png] Das würde dem Entwickler Team helfen den Fehler zu lokalisieren und zu beheben. Besten Dank vorab für Deine Unterstützung

@Lenny-O Yes, that’s right, the microphone really is very short. As I wear glasses, I have to bend the microphone to one side every time I put the helmet on, otherwise it gets caught on my glasses. Perhaps I’ll write to Sena about this as well… thanks for this hint.

Is het Windows of een Mac ? Kan verschillend zijn. Kleln scherm ? beweeg naar rechts en bovenaan een TAB met opslaan als .... Sowieso zijn routes op MRA de facto opgeslagen.

@stuart-marritt try tedt it but not working

@superg lees nog even, wat ik geschreven heb.

Ja, dit zijn ook mijn ervaringen sinds de laatste update. Inmiddels een veelvoud aan routes gereden en geen problemen gehad. Ook niet meer bij afwijkingen van de routes of stops.

I used the Drive app when I am away from my PC. I did have the exporter working, but it stopped with the device not found error. Thought is was my PC so rebuilt it, but got the same. I use drag and drop in windows explorer from now . Just wondered whey the exporter wasn't working as advertised.

@Albert-van-den-Elsen said: Hello @martin-garand. You can try this. The issue is caused by intermittent CarPlay handshake failures between iOS, MyRoute-app, and the Chigee Aoi‑6. When the handshake is incomplete, MyRoute-app cannot verify your Premium subscription fast enough and temporarily falls back to “no subscription”. Open MyRoute-app on your iPhone first, wait 3–5 seconds until the map loads, then connect to the Chigee Aoi‑6. This ensures: Subscription is verified App is fully awake CarPlay receives the correct authorization Most riders report this eliminates the issue entirely. Hello, I tried your suggestion but it is not always validating the subscription correctly. So i'm still having problem using it with Carplay

Nick, Thanks so much! It was there all along! Sometimes the simplest things can make a big difference! Just when I think I have a pretty good handle on this route planner, I find something else I should have known... Thanks again, Jim O'Dowd

@Nick-Carthew I got it, Nick! I forgot to turn on the Toolkit options for it... Doh!