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  4. Cannot Transfer to plan.tomtom

Cannot Transfer to plan.tomtom

Scheduled Pinned Locked Moved [Web] Problems, Bugs and other Issues
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  • Bill Harrisonundefined Offline
    Bill Harrisonundefined Offline
    Bill Harrison
    wrote last edited by
    #1

    Hello all,

    I have created and transferred numerous routes to my device via wi-fi recently, but today this has not been possible.
    Having auto filled my email and password, as on many other occasions, I now get a drop down window, advising against the use of characters. I have re-entered both email address and password to ensure no character are included, but still I cannot save to my device.
    I have shut down and restarted route-planner. Also I have reboote my PC.

    Thanks in advance for any assistance.

    Regards

    Bill

    Don't vote! or the Government will get in.

    Nick Carthewundefined 2 Replies Last reply
    0
    • Bill Harrisonundefined Bill Harrison

      Hello all,

      I have created and transferred numerous routes to my device via wi-fi recently, but today this has not been possible.
      Having auto filled my email and password, as on many other occasions, I now get a drop down window, advising against the use of characters. I have re-entered both email address and password to ensure no character are included, but still I cannot save to my device.
      I have shut down and restarted route-planner. Also I have reboote my PC.

      Thanks in advance for any assistance.

      Regards

      Bill

      Nick Carthewundefined Offline
      Nick Carthewundefined Offline
      Nick Carthew
      RouteXpert
      wrote last edited by
      #2

      @Bill-Harrison I have the same results. I have informed the developers.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      1 Reply Last reply
      0
      • Bill Harrisonundefined Bill Harrison

        Hello all,

        I have created and transferred numerous routes to my device via wi-fi recently, but today this has not been possible.
        Having auto filled my email and password, as on many other occasions, I now get a drop down window, advising against the use of characters. I have re-entered both email address and password to ensure no character are included, but still I cannot save to my device.
        I have shut down and restarted route-planner. Also I have reboote my PC.

        Thanks in advance for any assistance.

        Regards

        Bill

        Nick Carthewundefined Offline
        Nick Carthewundefined Offline
        Nick Carthew
        RouteXpert
        wrote last edited by
        #3

        @Bill-Harrison I think this may be caused by TomTom and not MRA. I am unable to login to my plan.tomtom account. The screen displays Sign in all of the time.

        2c17aa02-7c5a-48f3-a578-6ac46f140221-image.png

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

        ErikMatthezingundefined 1 Reply Last reply
        0
        • Nick Carthewundefined Nick Carthew

          @Bill-Harrison I think this may be caused by TomTom and not MRA. I am unable to login to my plan.tomtom account. The screen displays Sign in all of the time.

          2c17aa02-7c5a-48f3-a578-6ac46f140221-image.png

          ErikMatthezingundefined Offline
          ErikMatthezingundefined Offline
          ErikMatthezing
          wrote last edited by
          #4

          @Nick-Carthew Do you still have this problem, because i can logon to the plan.tomtom site/account.

          Nick Carthewundefined 1 Reply Last reply
          0
          • David Rudgleyundefined Offline
            David Rudgleyundefined Offline
            David Rudgley
            wrote last edited by
            #5

            FYI I have been able to log into my TomTom planner account successfully

            MRA Gold Planner + App + Navigation Next user
            Android Pixel 8a + Android Auto - Capuride W702
            TomTomGo as backup
            KTM 1290 Super Adventure S and KTM 790 Duke

            1 Reply Last reply
            0
            • David Rudgleyundefined Offline
              David Rudgleyundefined Offline
              David Rudgley
              wrote last edited by
              #6

              Update, I tried to export using the 'Save as', plan.tomtom option in MRA and it didn't like my complex password, so I went to TomTom to simplify it, using just letters and numbers, it now logs in fine and I'm able to successfully sync my routes.

              MRA Gold Planner + App + Navigation Next user
              Android Pixel 8a + Android Auto - Capuride W702
              TomTomGo as backup
              KTM 1290 Super Adventure S and KTM 790 Duke

              1 Reply Last reply
              0
              • ErikMatthezingundefined ErikMatthezing

                @Nick-Carthew Do you still have this problem, because i can logon to the plan.tomtom site/account.

                Nick Carthewundefined Offline
                Nick Carthewundefined Offline
                Nick Carthew
                RouteXpert
                wrote last edited by
                #7

                @ErikMatthezing Yes, I can log in now. TomTom have fixed the problem.

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox B8J bar buttons.
                Quadlock wireless mount for IPhone 11.
                Cardo Scala Packtalk Bold.
                TomTom Rider 500. (In the cupboard now)

                1 Reply Last reply
                0
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