Next closes immediatly when starting a planned route
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This will be investigated coming week!
wrote on 11 Dec 2022, 17:52 last edited by@Corjan-Meijerink, I have full confidence
I didn't mean to disturb your weekend! -
@Corjan-Meijerink, I have full confidence
I didn't mean to disturb your weekend!@Con-Hennekens You haven’t at all
No worries! -
wrote on 12 Dec 2022, 20:10 last edited by
For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10
After selecting and starting the navigation, the screen goes Black and the Desktop appears
I tried several routes, all with the same result.
Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fineRegards,
Hans
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For what it ist worth, I'm seeing the same behaviour in a Huawei P20 Pro, Android 10
After selecting and starting the navigation, the screen goes Black and the Desktop appears
I tried several routes, all with the same result.
Starting navigation with the same routes in a Lenovo P11 Pro (Android 12) works fineRegards,
Hans
@Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly!
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@Hans-Kremers Thanks! Tomorrow - Thursday are scheduled for app development so we’ll start the investigation shortly!
wrote on 13 Dec 2022, 15:04 last edited by@Corjan-Meijerink
Je rencontre exactement le même problème avec mon Samsung S20FE.
Si je démarre Next, je charge un itinéraire de la bibliothèque, je lance la navigation et l'application se ferme. Si je redémarre une seconde fois, çà fonctionne et je peux ouvrir tous les autres itinéraires sans soucis. -
wrote on 13 Dec 2022, 18:00 last edited by
I tried clearing that app cache and then retried starting the route. That seemed to work. Don't know if it was a coincidence. But for what it's worth.
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undefined Corjan Meijerink referenced this topic on 16 Dec 2022, 13:55
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wrote on 17 Dec 2022, 15:48 last edited by Tim Thompson
I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).
In case it helps...
- Pixel 5a
- Android Version 13, Build number TP1A.221105.002
- MRA Beta Version 3.2.5 - 146
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I've upgraded to the latest beta version 3.2.5 - 146. I uninstalled it and reinstalled. Still having the stability issues. In fact, they may have gotten worse. It's now crashing occasionally when going to the menu (upper left) and selecting "Routes". Tried clearing the app cache again. That doesn't seem to be helping (must have been a coincidence before).
In case it helps...
- Pixel 5a
- Android Version 13, Build number TP1A.221105.002
- MRA Beta Version 3.2.5 - 146
@Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users
We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress! -
@Tim-Thompson Remarkable how this very annoying problem exists for a limited amount of users
We will continue researching this coming week! The most annoying part is that we never experienced this issue on any of our Android test devices. We will keep you posted about any progress!wrote on 17 Dec 2022, 16:01 last edited byAnother thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.
Anyway... For what it's worth.
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Another thing I noted... If I really get stuck, I try clearing the app storage. Kind of annoying... But one must do what one must do. So far, this step has worked to get past the issue. However, it may as well be a coincidence too.
Anyway... For what it's worth.
@Tim-Thompson Indeed, for what it is worth
The issue needs to be resolved by us. It's as simple as that! -
@Tim-Thompson Indeed, for what it is worth
The issue needs to be resolved by us. It's as simple as that!wrote on 17 Dec 2022, 16:05 last edited by Tim ThompsonJust a thought. Is it possible to implement logging to help troubleshooting/capture the issue?
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@Tim-Thompson Indeed, for what it is worth
The issue needs to be resolved by us. It's as simple as that!wrote on 17 Dec 2022, 16:49 last edited by@Corjan-Meijerink FYI, I too have stability issues. This version gives me more problems than 3.2.4. Continuous closures.
My smartphone:
Pixel 6 pro.
Android 13Ulefone armor 12
Android 11I have problems in both.
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Unfortunately the logs do not really indicate where the issue is yet. We hope to get more information in a next version!
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wrote on 17 Dec 2022, 18:33 last edited by
Hi, I also have this issue on the tablets S7, S2 and the smartphone A51.
I have this fault when I push the start button immediately after loading the route. When I wait some time, several seconds the route is loaded and another start can be pushed. -
Unfortunately the logs do not really indicate where the issue is yet. We hope to get more information in a next version!
wrote on 17 Dec 2022, 18:37 last edited by@Corjan-Meijerink
I have downloaded the new version on Android yesterday and I am having same problems, the unit crashes as soon as I try to start the route. I kept getting a message saying the app had a bug. So deleted the app and re-loaded which seems to have solved the problem. Will re-post if problem comes back. -
undefined Tim Thompson referenced this topic on 18 Dec 2022, 14:06
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wrote on 19 Dec 2022, 09:54 last edited by
I just saw there is a 3.2.5 version now. The problem persists however. In fact it has kept me from navigating and testing at all all this time, and it does that on all my devices. I simply cannot start a route, with exception of a few times. More details are already known by Corjan. I just wanted to say that the new version did nothing in this regard.
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I just saw there is a 3.2.5 version now. The problem persists however. In fact it has kept me from navigating and testing at all all this time, and it does that on all my devices. I simply cannot start a route, with exception of a few times. More details are already known by Corjan. I just wanted to say that the new version did nothing in this regard.
@Con-Hennekens Sad to hear that! This week we will research more
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undefined Corjan Meijerink referenced this topic on 12 Jan 2023, 15:06
