LAUNCH: upgrade waypoint menu

[Steve Lynch]

@Timo-Martosatiman-MRA

Tested on iOS iPAD Pro using Chrome and Safari.
Existing Routes are not loading for Here Map.

“RS6 Rykas Loop” is a Public Route
https://www.myrouteapp.com/en/social/route/3937795?mode=share

“RS6 Waterfall Walk Safe Route” is a Public Route.
This is set to OpenStreetMap uses the Offroad mode
Transport Mode is “by foot”

This route does open immediately.
https://www.myrouteapp.com/en/social/route/5224950?mode=share

Same as above using the iOS MyRoute Application

Samsung S10 5G using the App
“RS6 Rykas Loop” opens in about 7 Seconds
“RS6 Waterfall Walk Safe Route” opens instantly.

MS Surface Pro 4

“RS6 Rykas Loop” opens in about 7 Seconds.
“RS6 Waterfall Walk Safe Route” opens instantly.

[MotorradTeam Mannheim]

I have tested MRA with WIN 10 and edge browser (version 94.0.992.38 (official build) (64-bit)). it works. Even the favorites are there.
Tested with an "old" route with 143 waypoints over 3120km.
(https://www.myrouteapp.com/de/social/route/4825168?mode=share)
it works smooth

It doesn't work with Firefox 92.01
Markus

[Steve 25]

@Jack-van-Tilburg said in LAUNCH: upgrade waypoint menu:

@Reinhard-32
I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu.

I'm also unable to load any existing routes since this upgrade. I run MacBook Pro and Safari.

[Steve Lynch]

Maybe this is Mac/iOS specific?
That’s what my tests indicate?

Update:
Doesn’t affect MRA Navigation on iOS or Android for me.

[Steve 25]

@Steve-Lynch said in LAUNCH: upgrade waypoint menu:

Maybe this is Mac/iOS specific?
That’s what my tests indicate?

I've just retested based on your comment (I have a MacBookPro and Safari). I downloaded Chrome and routes opened OK. So with a MacBook and Chrome it works for me. My preference is for Safari but can make it work until you guys come up with the full solution.

[Richard Ward]

Same issue here. Must be the connectivity to the database or hosting services. some form of announcement would be appreciated. I have some observer runs this week and I'd like to plan for them.

[Reinhard-32]

@Steve-Lynch For me as well. I think the problem is mainly Apple and safari browser related.

[Richard Ward]

@Reinhard-32 said in LAUNCH: upgrade waypoint menu:

@Steve-Lynch For me as well. I think the problem is mainly Apple and safari browser related.

I just tested this and Safari works fine on Windows. All browsers fail in Mac OSX and iOS.

[Reinhard-32]

@Richard-Ward Just noticed that the old menues are back an the routes are working.

[MyRoute-app community]

Hello everyone,

After working on this throughout the day we haven't been able to resolve it. Sadly, this meant pulling everything offline until tomorrow. I've adjusted the topic to reflect that sentiment.

Your routes should be working again with the "old" waypointmenu.

Kind regards,

Timo

[Jack van Tilburg]

I believe I once read that MRA has 300,000 users. And then it is quite sad that a bug is caused when a new function is introduced. Good pre-testing should prevent this. If things still go wrong, a decision must be taken quickly for a Roll-Back. Because, as mentioned, a large user base that is potentially duped.

[Jd Price]

Saw the annct for the new Waypoint launch and was able to update my route with the new symbols before they went away.
LOVED IT! No issues, except the Gas icon seemed broken.

Apologies for the last minute ask, but would it be possible to add a 'Hotel' icon?
Thanks!

LOVE using the app on my Win10 computer. Then 'Save as' a gpx 1.1 file.
Transfers flawlessly to my Gold Wing nav system.

[MyRoute-app community]

Update Tuesday 10:20 AM:
We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

[Hans van de Ven MR.MRA]

Works fine for me on Windows 10 and Chrome, even the speed is ok!

[Jack van Tilburg]

@Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

Update Tuesday 10:20 AM:
We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

Hi Timo,
I definitely want to help with testing.

[MyRoute-app community]

@Jack-van-Tilburg

That'd be amazing, thank you!

I have forwarded you the details to gain access to the testing environment.

[Jack van Tilburg]

@Timo-Martosatiman-MRA
Tested and my (positive) findings in the chat sent to Timo.

[MyRoute-app community]

@Jack-van-Tilburg thank you so much. We've received other good feedback too and have confirmed that the update works on all devices. We're preparing to deploy the update again.

[David Bonner]

@Timo-Martosatiman-MRA
I am happy to help with the testing. I use an Imac with Big Sur operating system, also Iphone 7.

[MyRoute-app community]

Attention Community,

We have resumed the upgrade and it's going live as we speak. Thank you everyone for your time and patience. For purposes of transperancy I'm keeping this thread and the comments open. I'm also posting the log of updates when we were restoring functionality here.

Kind regards,

Timo

Update Tuesday 13:35 PM:
Deployment of the improved version has started. I've changed the post description back to it's original and posted this log of changes as a reply in this thread.

Update Tuesday 12:11 PM:
We have resolved the problems and are preparing to deploy the update somewhere between 1 and 2 PM today. Thank you everyone for your attention and time.**

Update Tuesday 10:20 AM:
We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

Update Monday 9 PM:
Originally this thread was dedicated to celebrating the release of the new Waypoint menu and the fact that we finally managed to meet a deadline. Sadly, it appears that the waypoint menu was causing some unacceptable issues for some members. After developer Corjan spent all day working on fixing these bugs; we finally decided that at 9PM tonight (without any dinner) that pulling the update back until tomorrow morning would be for the best. We're all going to get some shut-eye here and see if we can resolve this in the morning and then quickly wipe any mention of it under the rug.

Our working technical theory is that it isn't the waypoint menu update itself that is causing these issues. Neither is it the add-photos feature or any of the bugfixings we tied onto the update. It's everything together, that is apparently highlighting a more underlying technical flaw that's to do with resource management of your device/system. Put bluntly: older, slower, systems suffer while newer, faster, systems do not. This is also the prime reason why this didn't happen on any system of MRA staff. The problem also didn't show up during the testing phase of this fix, which is strange as well.

The milestone project for tomorrow will be to fix and resolve this underlying problem and trying to get a testing system that qualifies as "old and slow" to verify our fix. As the day progresses, I'll keep you personally updated through this thread.

Thanks for your time and understanding. If you see Murphy, please do give him a kick on my behalf.

Yours sincerely,

Timo Martosatiman
Chief Operating Officer