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LAUNCH: upgrade waypoint menu

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  • Richard Wardundefined Richard Ward

    @Reinhard-32 said in LAUNCH: upgrade waypoint menu:

    @Steve-Lynch For me as well. I think the problem is mainly Apple and safari browser related.

    I just tested this and Safari works fine on Windows. All browsers fail in Mac OSX and iOS.

    Reinhard-32undefined Offline
    Reinhard-32undefined Offline
    Reinhard-32
    wrote on last edited by
    #31

    @Richard-Ward Just noticed that the old menues are back an the routes are working.

    Kindly regards
    Reinhard

    ZumoXT, Zumo 590, Montana 700i and Mac

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    • MyRoute-app communityundefined Offline
      MyRoute-app communityundefined Offline
      MyRoute-app community
      administrator
      wrote on last edited by
      #32

      Hello everyone,

      After working on this throughout the day we haven't been able to resolve it. Sadly, this meant pulling everything offline until tomorrow. I've adjusted the topic to reflect that sentiment.

      Your routes should be working again with the "old" waypointmenu.

      Kind regards,

      Timo

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      • Jack van Tilburgundefined Offline
        Jack van Tilburgundefined Offline
        Jack van Tilburg
        wrote on last edited by
        #33

        I believe I once read that MRA has 300,000 users. And then it is quite sad that a bug is caused when a new function is introduced. Good pre-testing should prevent this. If things still go wrong, a decision must be taken quickly for a Roll-Back. Because, as mentioned, a large user base that is potentially duped.

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        • Jd Priceundefined Offline
          Jd Priceundefined Offline
          Jd Price
          wrote on last edited by
          #34

          Saw the annct for the new Waypoint launch and was able to update my route with the new symbols before they went away.
          LOVED IT! No issues, except the Gas icon seemed broken.

          Apologies for the last minute ask, but would it be possible to add a 'Hotel' icon?
          Thanks!

          LOVE using the app on my Win10 computer. Then 'Save as' a gpx 1.1 file.
          Transfers flawlessly to my Gold Wing nav system.

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          • MyRoute-app communityundefined Offline
            MyRoute-app communityundefined Offline
            MyRoute-app community
            administrator
            wrote on last edited by
            #35

            Update Tuesday 10:20 AM:
            We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

            Jack van Tilburgundefined David Bonnerundefined 2 Replies Last reply
            0
            • Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              Instructor RouteXperts
              wrote on last edited by
              #36

              Works fine for me on Windows 10 and Chrome, even the speed is ok!

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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              • MyRoute-app communityundefined MyRoute-app community

                Update Tuesday 10:20 AM:
                We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

                Jack van Tilburgundefined Offline
                Jack van Tilburgundefined Offline
                Jack van Tilburg
                wrote on last edited by
                #37

                @Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

                Update Tuesday 10:20 AM:
                We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

                Hi Timo,
                I definitely want to help with testing.

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                • MyRoute-app communityundefined Offline
                  MyRoute-app communityundefined Offline
                  MyRoute-app community
                  administrator
                  wrote on last edited by
                  #38

                  @Jack-van-Tilburg

                  That'd be amazing, thank you!

                  I have forwarded you the details to gain access to the testing environment.

                  Jack van Tilburgundefined 1 Reply Last reply
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                  • MyRoute-app communityundefined MyRoute-app community

                    @Jack-van-Tilburg

                    That'd be amazing, thank you!

                    I have forwarded you the details to gain access to the testing environment.

                    Jack van Tilburgundefined Offline
                    Jack van Tilburgundefined Offline
                    Jack van Tilburg
                    wrote on last edited by
                    #39

                    @Timo-Martosatiman-MRA
                    Tested and my (positive) findings in the chat sent to Timo.

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                    • MyRoute-app communityundefined Offline
                      MyRoute-app communityundefined Offline
                      MyRoute-app community
                      administrator
                      wrote on last edited by
                      #40

                      @Jack-van-Tilburg thank you so much. We've received other good feedback too and have confirmed that the update works on all devices. We're preparing to deploy the update again.

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                      • MyRoute-app communityundefined MyRoute-app community

                        Update Tuesday 10:20 AM:
                        We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

                        David Bonnerundefined Offline
                        David Bonnerundefined Offline
                        David Bonner
                        wrote on last edited by
                        #41

                        @Timo-Martosatiman-MRA
                        I am happy to help with the testing. I use an Imac with Big Sur operating system, also Iphone 7.

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                        • MyRoute-app communityundefined Offline
                          MyRoute-app communityundefined Offline
                          MyRoute-app community
                          administrator
                          wrote on last edited by
                          #42

                          Attention Community,

                          We have resumed the upgrade and it's going live as we speak. Thank you everyone for your time and patience. For purposes of transperancy I'm keeping this thread and the comments open. I'm also posting the log of updates when we were restoring functionality here.

                          Kind regards,

                          Timo

                          Update Tuesday 13:35 PM:
                          Deployment of the improved version has started. I've changed the post description back to it's original and posted this log of changes as a reply in this thread.

                          Update Tuesday 12:11 PM:
                          We have resolved the problems and are preparing to deploy the update somewhere between 1 and 2 PM today. Thank you everyone for your attention and time.**

                          Update Tuesday 10:20 AM:
                          We believe to have found a solution and have implemented it in our testing environment. If you experienced this problem and would like to help us and see if it is now resolved, please leave a reply on this thread. I'll mail you an access key to the testing environment.

                          Update Monday 9 PM:
                          Originally this thread was dedicated to celebrating the release of the new Waypoint menu and the fact that we finally managed to meet a deadline. Sadly, it appears that the waypoint menu was causing some unacceptable issues for some members. After developer Corjan spent all day working on fixing these bugs; we finally decided that at 9PM tonight (without any dinner) that pulling the update back until tomorrow morning would be for the best. We're all going to get some shut-eye here and see if we can resolve this in the morning and then quickly wipe any mention of it under the rug.

                          Our working technical theory is that it isn't the waypoint menu update itself that is causing these issues. Neither is it the add-photos feature or any of the bugfixings we tied onto the update. It's everything together, that is apparently highlighting a more underlying technical flaw that's to do with resource management of your device/system. Put bluntly: older, slower, systems suffer while newer, faster, systems do not. This is also the prime reason why this didn't happen on any system of MRA staff. The problem also didn't show up during the testing phase of this fix, which is strange as well.

                          The milestone project for tomorrow will be to fix and resolve this underlying problem and trying to get a testing system that qualifies as "old and slow" to verify our fix. As the day progresses, I'll keep you personally updated through this thread.

                          Thanks for your time and understanding. If you see Murphy, please do give him a kick on my behalf.

                          Yours sincerely,

                          Timo Martosatiman
                          Chief Operating Officer

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                          • David Bonnerundefined Offline
                            David Bonnerundefined Offline
                            David Bonner
                            wrote on last edited by
                            #43

                            @David-Bonner said in LAUNCH: upgrade waypoint menu:

                            @Timo-Martosatiman-MRA
                            I am happy to help with the testing. I use an Imac with Big Sur operating system, also Iphone 7.

                            All seems fine now, on Mac & Iphone. Thanks for resolving this so quickly!

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                            • Lemonsundefined Offline
                              Lemonsundefined Offline
                              Lemons
                              wrote on last edited by
                              #44
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                                Emily 3
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                                #45
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                                • MyRoute-app communityundefined MyRoute-app community unpinned this topic on
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                                  Emily 3
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                                  #46
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