@Hans-Schipper Does the problem persist?

@Drabslab

Dear Drabslab,

While I understand your concerns and reasoning leading to those conclusions, I assure you that they are unfounded. There is no reason for concern regarding the health of MyRoute-app. That said, I agree that some of our emails regarding MRA Video might have caused some confusion. We take your point (and have received similar feedback from other users as well) and we'll get back to you about that. Next week you (along with everyone else that's interested in MRA Video) should receive a new, informative, email regarding this new product.

As for the impact on pricing of MRA Video, overall we've already broadcasted that there will be an across-the-board increase in pricing for recurring subscriptions. This is because MyRoute-app has many licence suppliers many of who are monopolists in their field. Worse yet, sometimes we'll have third parties whose sole target is selling those licences for the most unacceptable rates because they have no further market incentive (obviously only after a year after you've integrated their services)That's also part of the reason why it's taking longer. We're discussing more sustainable prices with our suppliers, trying to leverage what we've got with them for a healthier future.

Perhaps that's also part of the reason why our communication on this subject could've been better. In all honesty, we dislike having "pricing" as our key ongoing discussion both internally as well as externally because it's not why we're here. Every single one of us on the team wants to build amazing experiences for as many people as possible. That's why we'll always protect the BASIC status on the routeplanner, why we consistently add new features and why we try to use our resources as clerverly as possible.

Again, you make valid points. Your ticket should have been answered within a day (I'm uncertain as to why this happened and have forwarded this to our support team) and our communication should be better. It will, and as proof of that I tried to be as candid as possible in this message.

Thank you, and kind regards,

Timo.

Thanks all to make this forum as it is.

@Drabslab & @Guzzist Thanks.

@Timo-Martosatiman-MRA

Based upon my long IT experience, you are completely nuts, extremily brave, or the combination of both options.

Seriously, this is a very significant move, I can do nothing else but aplaud.

I sincerely hope that the MRA community will respond in the most constructive way possible.

Bringing in great ideas and especially by understanding that resources are limited, technology has its constraints and not every dream can be realised on short notice.

I hope this will be fun.👏

Thank You from Canada

Yes, this is the nit answered question: what's about points of the great whish list, no one had voted in the cast.
I can understand, the casting is a good tool for developers to concentrate limited ressources to most wanted new features.
Hopefully - those features which were not voted, or doesn't just come onto casting list - will be reflected in next voting again... 😉

@Dominique-Deprez

Hallo Dominique, zou je de route eens willen delen?

@Timo-Martosatiman-MRA Hi Timo. Are you an employee of MRA? If so, than you are expressing disturbing contempt for your paying customers. This is in no way customer focused. Accusing me of trolling is a shortsighted way of dismissing a genuine remark of a customer. Instead of expressing concern on where the remark comes from you qualify it as “fake news”. Certain groups in the US use the same tactics.
In December 2019 all paying customers were “urged” to renew their subscription, quickly, to avoid the price increase. The prices increased because of important changes and new features that warrant the extra cost. Many people asked in the forum what they were supposed to be paying for. The answer was always “wait”. Now it seems there is less functionality due to the expiration of the Google contract (understandable, but it remains a fact). And the new possibility of seeing the height profile of the route. Nice feature. But, to be fair Timo, RouteYou had that already more than 5 years ago.
So, first you ask your customers to pay more in December and run a campaign that announces big changes and features and then you barely deliver.
I am a satisfied customer of the technology, but the way you threat your customers could also deserve an upgrade.

@Erdna said in MRA Video is now in closed beta!:

Hi Timo,

is this something like Relive? In any case, I´d be highly interested in testing since I do a lot of videos each season.

Regards,
André

Yes, me too! I love Relive, but lately it is full of bug and seems no more developed or debugged. And video should be really amazing to see and share, much more than the "simple" track with or without images