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  3. LAUNCH: upgrade waypoint menu

LAUNCH: upgrade waypoint menu

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  • Jack van Tilburgundefined Offline
    Jack van Tilburgundefined Offline
    Jack van Tilburg
    wrote on last edited by
    #2

    A fantastic progress. Thanks for that!
    Unfortunately I can only test it on new routes because at the moment I can't open any existing routes. šŸ˜ž
    But the new route is looking good.

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    0
    • MyRoute-app communityundefined MyRoute-app community

      009c3424-62ce-4169-8145-495f88b18679-image.png
      At MyRoute-app we have been working on improving our app and we have made a major update. After thousands of feedback messages from users we have improved the visual language of the waypoint menu. We also added functionality that allows you to put photos to individual points in your route which makes it even more fun making routes.
      -- official internal announcement by MyRoute-app

      Attention Community,

      Today we've put the new waypoint menu live. As indicated in the official announcement above, we're very happy with the results and the way we've been able to adjust the experience of the Routeplanner to your feedback.

      Whilst not as 'grand' as the next MRA Navigation update or the upcoming Route library update, the improvement of the waypoint menu has been very important to us internally as well. The reason for this is that this is the first time that we've been able to push a project towards a deadline, keep it steady within aim, cut scope creep and announce the deadline several weeks in advance. Whilst this might sound a bit silly, after all, deadlines are meant to be met, it has been neigh impossible for us to announce deadlines in advance in the past without the risk of a formal apology somewhere around the corner.

      With the waypoint menu out of the way, the next update for the Routeplanner is the improved RouteXpert library which is aimed to go live at November 3rd.

      Kind regards,

      Timo Martosatiman
      Chief Operating Officer

      Pierre cundefined Offline
      Pierre cundefined Offline
      Pierre c
      wrote on last edited by
      #3

      @Timo-Martosatiman-MRA Same problem for me. I'm creating a new route, but it doesn't work for the moment.

      1 Reply Last reply
      0
      • Jack van Tilburgundefined Offline
        Jack van Tilburgundefined Offline
        Jack van Tilburg
        wrote on last edited by
        #4

        I registred a support ticket:
        #26917 Routes kunnen niet geopend worden

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        • Martin Whiteundefined Offline
          Martin Whiteundefined Offline
          Martin White
          wrote on last edited by
          #5

          I was having the same problem, the opening of my existing routes now works but I’m now getting the following error message:
          ā€œ HERE

          Something went wrong while calculating the route. Please make sure all waypoint are on roads and reachable using the selected transport mode and try again.ā€

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          • MyRoute-app communityundefined Offline
            MyRoute-app communityundefined Offline
            MyRoute-app community
            administrator
            wrote on last edited by
            #6

            Hello everyone,

            We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

            kind regards,

            Timo

            Pierre cundefined Jack van Tilburgundefined 2 Replies Last reply
            0
            • Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              Instructor RouteXperts
              wrote on last edited by
              #7

              Working fine here, with old routes`and new routes

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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              • MyRoute-app communityundefined MyRoute-app community

                Hello everyone,

                We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

                kind regards,

                Timo

                Pierre cundefined Offline
                Pierre cundefined Offline
                Pierre c
                wrote on last edited by
                #8

                @Timo-Martosatiman-MRA In fact, it all starts with an interruption in the line between two points. The route was missing but the waypoints were not. When I close and restart the route, it remains on standby and no longer opens.

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                • MyRoute-app communityundefined MyRoute-app community

                  Hello everyone,

                  We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

                  kind regards,

                  Timo

                  Jack van Tilburgundefined Offline
                  Jack van Tilburgundefined Offline
                  Jack van Tilburg
                  wrote on last edited by Jack van Tilburg
                  #9

                  @Timo-Martosatiman-MRA
                  https://www.myrouteapp.com/nl/social/route/5327654?mode=share

                  Schermafbeelding 2021-10-11 om 14.12.59.png

                  MyRoute-app communityundefined 1 Reply Last reply
                  0
                  • Reinhard-32undefined Offline
                    Reinhard-32undefined Offline
                    Reinhard-32
                    wrote on last edited by Reinhard-32
                    #10

                    The same problem here. When I use the Openstreet map, then it works. I think the problem is related to the map which is used for calculation. And / or to the account.

                    D5CA38EB-5DBB-4E45-A191-D1CC88003A67.jpeg

                    Kindly regards
                    Reinhard

                    ZumoXT, Zumo 590, Montana 700i and Mac

                    1 Reply Last reply
                    0
                    • Jack van Tilburgundefined Jack van Tilburg

                      @Timo-Martosatiman-MRA
                      https://www.myrouteapp.com/nl/social/route/5327654?mode=share

                      Schermafbeelding 2021-10-11 om 14.12.59.png

                      MyRoute-app communityundefined Offline
                      MyRoute-app communityundefined Offline
                      MyRoute-app community
                      administrator
                      wrote on last edited by
                      #11

                      @Jack-van-Tilburg

                      Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                      @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                      Kind regards,

                      Timo

                      Jack van Tilburgundefined Pierre cundefined Steve Lynchundefined 5 Replies Last reply
                      0
                      • MyRoute-app communityundefined MyRoute-app community

                        @Jack-van-Tilburg

                        Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                        @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                        Kind regards,

                        Timo

                        Jack van Tilburgundefined Offline
                        Jack van Tilburgundefined Offline
                        Jack van Tilburg
                        wrote on last edited by
                        #12

                        @Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

                        blue web-loading bar on the top

                        Yep I see the blue web-loading bar on the top and it goes smoothly all the way to the right. But after that nothing happens.
                        So that's also the answer to your question how long do I wait.
                        So it doesn't matter, nothing happens.

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                        0
                        • MyRoute-app communityundefined MyRoute-app community

                          @Jack-van-Tilburg

                          Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                          @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                          Kind regards,

                          Timo

                          Jack van Tilburgundefined Offline
                          Jack van Tilburgundefined Offline
                          Jack van Tilburg
                          wrote on last edited by
                          #13

                          @Timo-Martosatiman-MRA
                          Also tested on my iPhone, with only 4G.
                          The routes don't load there either.

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                          0
                          • MyRoute-app communityundefined MyRoute-app community

                            @Jack-van-Tilburg

                            Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                            @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                            Kind regards,

                            Timo

                            Jack van Tilburgundefined Offline
                            Jack van Tilburgundefined Offline
                            Jack van Tilburg
                            wrote on last edited by
                            #14

                            @Timo-Martosatiman-MRA
                            Are you testing on a "stand-alone" computer?
                            Or is that computer connected in any way to a "MyRoute" (management) network?

                            1 Reply Last reply
                            0
                            • MyRoute-app communityundefined MyRoute-app community

                              @Jack-van-Tilburg

                              Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                              @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                              Kind regards,

                              Timo

                              Pierre cundefined Offline
                              Pierre cundefined Offline
                              Pierre c
                              wrote on last edited by
                              #15

                              @Timo-Martosatiman-MRA For my part, the problem arose during the calculation at waypoint n ° 8. The road between points 4 and 5 has disappeared and nothing more happens. If I reload the page, no route appears anymore but the points are displayed ... If I open another normally calculated route, the route also does not appear as if the previous failure blocked any loading

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                              • David Bonnerundefined Offline
                                David Bonnerundefined Offline
                                David Bonner
                                wrote on last edited by
                                #16

                                Neither Routes or Tracks load.... I have tried on computer (iMac) and phone (iPhone7), neither work.

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                                • Jack van Tilburgundefined Offline
                                  Jack van Tilburgundefined Offline
                                  Jack van Tilburg
                                  wrote on last edited by
                                  #17

                                  I have now installed Google Chrome on my MacBook. With that browser I can open existing routes. But that is very slow.

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                                  • Reinhard-32undefined Offline
                                    Reinhard-32undefined Offline
                                    Reinhard-32
                                    wrote on last edited by
                                    #18

                                    At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                                    Kindly regards
                                    Reinhard

                                    ZumoXT, Zumo 590, Montana 700i and Mac

                                    Jack van Tilburgundefined 1 Reply Last reply
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                                    • Reinhard-32undefined Reinhard-32

                                      At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                                      Jack van Tilburgundefined Offline
                                      Jack van Tilburgundefined Offline
                                      Jack van Tilburg
                                      wrote on last edited by
                                      #19

                                      @Reinhard-32
                                      I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. šŸ˜ž

                                      Reinhard-32undefined Steve 25undefined 2 Replies Last reply
                                      0
                                      • Jack van Tilburgundefined Jack van Tilburg

                                        @Reinhard-32
                                        I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. šŸ˜ž

                                        Reinhard-32undefined Offline
                                        Reinhard-32undefined Offline
                                        Reinhard-32
                                        wrote on last edited by
                                        #20

                                        @Jack-van-Tilburg MRA has added the new waypoints and I guess some other updates either.

                                        Kindly regards
                                        Reinhard

                                        ZumoXT, Zumo 590, Montana 700i and Mac

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                                        • Tony 13undefined Offline
                                          Tony 13undefined Offline
                                          Tony 13
                                          wrote on last edited by
                                          #21

                                          Hi
                                          I am getting the same problem on Firefox, but on Android is OK. any old route more than two waypoints long is not loading or failing.
                                          Tony

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