Statement about device limit

[Hubert Thoring]

Hello @Corjan-Meijerink,

I can understand all this very well here.

It is very important to inform the honest users of the MRA license well.

The mailing must be well prepared, perhaps supplemented by a well-prepared, understandable graphic to make it understandable.

I know some who have 3 devices (2 mobile phones and 1 iPad) and when setting up the fourth maybe a new device do not worry.

Maybe a message that indicates that you should deregister an old or the new one by a time x will help here because four devices have just appeared.

Good luck with that

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Hallo @Corjan-Meijerink,
ich kann das alles hier sehr gut verstehen.

Es ist sehr wichtig die ehrlichen User der MRA Lizenz gut zu informieren.

Das Mailing dazu muss gut vorbereitet sein vielleicht ergänzt durch eine gut vorbereitete verständliche Grafik um es verständlich zu machen.

Ich kenne einige die 3 Geräte haben (2 Handys und 1 iPad) und beim einrichten des vierten vielleicht ein neues Gerät sich keine Gedanken machen.

Vielleicht hilft hier dann eine Meldung die darauf hinweist das man ein altes oder das neue bis zu einer Zeit x abmelden sollte da gerade vier Geräte aufgetaucht sind.

Viel Erfolg dabei

[Martin Wilcke]

@Corjan-Meijerink

To be clear: I understand, respect, and support the limitation to prevent abuse.

I am one of the users who has installed the MRA app on multiple devices; currently on 4, soon on 5. That's why I'm seriously considering purchasing a second license — can I add it to my existing account so I can use 4 devices in parallel (instead of 2) or 6 devices activated alternately (instead of 3)?

At least the message "Your limit: 2 devices" suggests that the limit can be increased. Does this work with a second license?

[Corjan Meijerink]

@Martin-Wilcke yes! That works
I’d recommend reaching out to our support department by creating a ticket or mailing support@myrouteapp.com. We can indeed increase the limit.

Users that approach the limit will receive a mail with offers soon. It’s not automated yet

[AWDC LAO]

Hello, I understand the justified measures. The development and use of maps costs money.
I have therefore asked all my followers (12) to purchase at least a basic MRA and require Navigation Next to experience an adventure on a motorcycle.
Five of my friends have even purchased the Lifetime Gold version. I compose all routes into enjoyable scenic scores thanks to the years of effort put in by the developers and programmers at MyRouteApp bv.

Even my iPhone Pro 12 Max calculates at lightning speed and is cheaper than a Chigee, which I can't stand on a motorcycle because it depends on a smartphone and is therefore an expensive 6-inch monitor.
I have been riding a moped/motorcycle for 56 years, and in the last 11-12 years, riding has become much more enjoyable because my followers can also follow me and I don't get lost.
Another advantage is that I no longer have to ride in front and can let others ride ahead.

I am positive about further developments, ease of use, and the possibility of implementing dirty roads and off-road routes.
The algorithms and maps from TomTom, Here & OSM (also Michelin) often provide conflicting information regarding the passability of some unpaved roads. There are many roads where a car has difficulty but where a motorcyclist or cyclist can ride smoothly (regardless of traffic rules and closures).

[Cleo]

@Corjan-Meijerink said in Statement about device limit:

@Cleo your feedback was part of the decision

Dat lijkt me teveel eer. Bij mijn reizen neem ik al teveel navigatie apparatuur mee maar als er een van de drie nog getroffen kan worden door een blokkade is het heel droevig. Die derde is namelijk de enige waar ik routes nog op kan aanpassen.

Maar als jullie de mogelijkheid bieden om extra licenties af te nemen, bijvoorbeeld de huidige 2 met 3 licenties uitbreiden dan heb ik daar geen moeite mee, mag zelf op jaar basis als extra bij de lifetime edities.
Ik heb er namelijk geen enkele moeite mee dat jullie inspanning ook beloond wordt.
Ipad, Prive telefoon, zo af en toe zakelijk telefoon en een om met mijn zoon samen kunnen te rijden is net wat meer dan twee.

[Bouke Ent]

fot me i am not happy because of 2... if it would 3 no problems. but this is what it is, 3 means in my case only 2 max activated. me and my partner. for backup i have to do special method when only offline.

[Rob Verhoeff]

@Bouke-Ent I don’t see the problem! With your current subscription you always have access to three devices. What are the chances that one of them stops working while you’re on the road? Negligible. And if you do need that third one, all you have to do is click the red “exit” icon next to one of the other two devices. Problem solved. And of course you’re free to buy an extra licence—then you definitely won’t have any issues at all!

[Bouke Ent]

@Rob-Verhoeff it is good for you that you do not see the problem.... please explane how to have always acces to three devices if offline? please explane,,,,, i have a option and spoken it with support so it can work but it is a work arround.

[Corjan Meijerink]

Please have the discussion privately or in another topic

[Reinhard Punz]

@Corjan-Meijerink Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden. Adobe verwendet diese Logik. Damit würde die missbräuchliche Verwendung ebenso verhindert, dem User Ärger erspart bleiben und ihr Team hätte weniger Aufwand. Vor einigen Tagen habe ich eine solche Möglichkeit bei der MyRouteApp gesehen und habe darauf vertraut. Heute kam dieser Bildschirm nicht und mein Konto wurde gesperrt. (Ich habe mich bereits an den Support gewendet).

[Lluis Arasanz]

@Reinhard-Punz @Cleo

If topic is open in English, if anybody writes in English... why you write in other language?

No all people here knows Dutch or German.

Please, have a little respect for people that writes in English when his first language is Spanish. If we do, you can do.

Regards.

[b0hd1]

@Lluis-Arasanz Thanks Lluis

[Con Hennekens]

@Reinhard-Punz said in Statement about device limit:

Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden.

That already is exactly how it works...
No change necessary.

[Reinhard Punz]

@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.

[Reinhard Punz]

@Con-Hennekens Yes, I saw this option a few days ago. However, this message didn't appear today, and my account was immediately blocked. I use up to four devices, but always alternately and never simultaneously. I think it shouldn't matter to the operators of the "MyRouteApp" if I use the app on more than two devices, as long as it's not at the same time. At least, that's how I understood the announcement.

[Nick Carthew]

@Reinhard-Punz said in Statement about device limit:

@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.

Perfect, thank you for using translation

[Adrian Avram]

@Reinhard-Punz said in Statement about device limit:

I use up to four devices, but always alternately and never simultaneously.

If you use up to three devices alternately, but at the fourth device added, you account is blocked. Three is the max limit.

[Reinhard Punz]

Thanks for the information. It's still a shame, though, and I hope the MyRouteApp developers reconsider this strategy. I understand the reasoning behind it and support it. However, if the costs are indeed incurred due to the number of simultaneous map system uses, it shouldn't matter how many devices I use the app on, as long as it's not done at the same time.

[Con Hennekens]

@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.

because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.

[M. Schrijver]

Maybe i missed it somewhere but can i see how many devices are logged with my account?

I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?