Statement about device limit
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@Bouke-Ent I don’t see the problem! With your current subscription you always have access to three devices. What are the chances that one of them stops working while you’re on the road? Negligible. And if you do need that third one, all you have to do is click the red “exit” icon next to one of the other two devices. Problem solved. And of course you’re free to buy an extra licence—then you definitely won’t have any issues at all!
@Rob-Verhoeff it is good for you that you do not see the problem.... please explane how to have always acces to three devices if offline? please explane,,,,, i have a option and spoken it with support so it can work but it is a work arround.
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Please have the discussion privately or in another topic
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Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan
@Corjan-Meijerink Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden. Adobe verwendet diese Logik. Damit würde die missbräuchliche Verwendung ebenso verhindert, dem User Ärger erspart bleiben und ihr Team hätte weniger Aufwand. Vor einigen Tagen habe ich eine solche Möglichkeit bei der MyRouteApp gesehen und habe darauf vertraut. Heute kam dieser Bildschirm nicht und mein Konto wurde gesperrt. (Ich habe mich bereits an den Support gewendet).
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@Corjan-Meijerink Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden. Adobe verwendet diese Logik. Damit würde die missbräuchliche Verwendung ebenso verhindert, dem User Ärger erspart bleiben und ihr Team hätte weniger Aufwand. Vor einigen Tagen habe ich eine solche Möglichkeit bei der MyRouteApp gesehen und habe darauf vertraut. Heute kam dieser Bildschirm nicht und mein Konto wurde gesperrt. (Ich habe mich bereits an den Support gewendet).
If topic is open in English, if anybody writes in English... why you write in other language?
No all people here knows Dutch or German.
Please, have a little respect for people that writes in English when his first language is Spanish. If we do, you can do.
Regards.
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If topic is open in English, if anybody writes in English... why you write in other language?
No all people here knows Dutch or German.
Please, have a little respect for people that writes in English when his first language is Spanish. If we do, you can do.
Regards.
@Lluis-Arasanz Thanks Lluis
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@Corjan-Meijerink Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden. Adobe verwendet diese Logik. Damit würde die missbräuchliche Verwendung ebenso verhindert, dem User Ärger erspart bleiben und ihr Team hätte weniger Aufwand. Vor einigen Tagen habe ich eine solche Möglichkeit bei der MyRouteApp gesehen und habe darauf vertraut. Heute kam dieser Bildschirm nicht und mein Konto wurde gesperrt. (Ich habe mich bereits an den Support gewendet).
@Reinhard-Punz said in Statement about device limit:
Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden.
That already is exactly how it works...
No change necessary. -
If topic is open in English, if anybody writes in English... why you write in other language?
No all people here knows Dutch or German.
Please, have a little respect for people that writes in English when his first language is Spanish. If we do, you can do.
Regards.
@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.
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@Reinhard-Punz said in Statement about device limit:
Ich bitte Sie die Logik so anzupassen, dass man bei Erreichen des Gerätelimits am aktuell verwendeten Gerät ein anderes Gerät abmelden kann um sich am aktuellen Gerät anzumelden.
That already is exactly how it works...
No change necessary.
@Con-Hennekens Yes, I saw this option a few days ago. However, this message didn't appear today, and my account was immediately blocked. I use up to four devices, but always alternately and never simultaneously. I think it shouldn't matter to the operators of the "MyRouteApp" if I use the app on more than two devices, as long as it's not at the same time. At least, that's how I understood the announcement.
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@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.
@Reinhard-Punz said in Statement about device limit:
@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.
Perfect, thank you for using translation
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@Con-Hennekens Yes, I saw this option a few days ago. However, this message didn't appear today, and my account was immediately blocked. I use up to four devices, but always alternately and never simultaneously. I think it shouldn't matter to the operators of the "MyRouteApp" if I use the app on more than two devices, as long as it's not at the same time. At least, that's how I understood the announcement.
@Reinhard-Punz said in Statement about device limit:
I use up to four devices, but always alternately and never simultaneously.
If you use up to three devices alternately, but at the fourth device added, you account is blocked. Three is the max limit.
Best regards,
Adrian📱Samsung S24 Ultra with MyRoute-APP (GOLD Lifetime)
🏍️Honda NC750X (2021) with AA/CarPlay by CHIGEE Aio-5
🚙Renault Duster with onboard AA/CarPlay Unit -
@Reinhard-Punz said in Statement about device limit:
I use up to four devices, but always alternately and never simultaneously.
If you use up to three devices alternately, but at the fourth device added, you account is blocked. Three is the max limit.
Thanks for the information. It's still a shame, though, and I hope the MyRouteApp developers reconsider this strategy. I understand the reasoning behind it and support it. However, if the costs are indeed incurred due to the number of simultaneous map system uses, it shouldn't matter how many devices I use the app on, as long as it's not done at the same time.
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@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.
because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones. -
Maybe i missed it somewhere but can i see how many devices are logged with my account?
I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?
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Maybe i missed it somewhere but can i see how many devices are logged with my account?
I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?
@M.-Schrijver, yes: profile icon top right, scroll down, second option from below: My Devices.
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Maybe i missed it somewhere but can i see how many devices are logged with my account?
I have a third device (use it very occassionly) with the app installed. Because of the new rule i uninstalled the app on that third device but i did not logged out first. So in theory i'm still logged in with 3 devices. But can i check that?
@M.-Schrijver said in Statement about device limit:
So in theory i'm still logged in with 3 devices. But can i check that?
You will only be able to see the two active device. If you log on to the third, you will be asked to logoff one of the two available.
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@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.
because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.
@Con-Hennekens said in Statement about device limit:
@Reinhard-Punz, you are forgetting the part of the release notes that explained that HERE is charging per device. Therefore a limit is in place, and you can contact support for extra device licences if necessary.
because of new contracts with our suppliers we also have to implement a device limit per subscription.
As we now pay per active phone we cannot (ignorantly) allow users to use our app on an unlimited amount of phones.Thank you, I hadn't actually noticed that. It doesn't make the situation any more pleasant, but at least it's understandable.
-
Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan -
@Lluis-Arasanz I didn't mean to be rude. Since I don't speak English, I'm dependent on translation programs. I'll give it a try; hopefully, it will work.
Thanks a lot for you try. I appreciate your effort.
My English is bad, I know, so I have to use also translate programs.
Regards,
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@Corjan-Meijerink said in Statement about device limit:
@Cleo your feedback was part of the decision
Dat lijkt me teveel eer. Bij mijn reizen neem ik al teveel navigatie apparatuur mee maar als er een van de drie nog getroffen kan worden door een blokkade is het heel droevig. Die derde is namelijk de enige waar ik routes nog op kan aanpassen.
Maar als jullie de mogelijkheid bieden om extra licenties af te nemen, bijvoorbeeld de huidige 2 met 3 licenties uitbreiden dan heb ik daar geen moeite mee, mag zelf op jaar basis als extra bij de lifetime edities.
Ik heb er namelijk geen enkele moeite mee dat jullie inspanning ook beloond wordt.
Ipad, Prive telefoon, zo af en toe zakelijk telefoon en een om met mijn zoon samen kunnen te rijden is net wat meer dan twee.
@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...R1300GS Adv BlackPanther BMW, Apple MacBook Pro M4, Carpe Iter V4c, ervaring met TTR550, ZumoXT2 & iPhone 12 pro max. (VIRP)
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@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...
@AWDC-LAO said in Statement about device limit:
@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler à moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problème, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
Außerdem ist es doch kein Problem, Routen über einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...You can work around a lot everybody has diverencend wishes. If i can get extra licenses and want to pay for it is a nice bussinesscase for the Next app and get more freedom the easy way. More licenses is nothing new in the bussines. But let Myrouteapp cook some nice features and we will see what the feature bring.
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