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UK roundabouts

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • tonySundefined Offline
    tonySundefined Offline
    tonyS
    wrote on last edited by
    #1

    When following a route, on approaching a roundabout the voice instructions are correct but the visual instruction (top left of screen) goes the wrong way round the roundabout. So 3rd exit displays as 1st exit and the route line goes anticlockwise around the roundabout.

    This morning I uninstalled and reinstalled app but no change.

    Samsung Galaxy A33 5G
    Samsung Galaxy Tab A8

    Corjan Meijerinkundefined 1 Reply Last reply
    0
    • tonySundefined tonyS

      When following a route, on approaching a roundabout the voice instructions are correct but the visual instruction (top left of screen) goes the wrong way round the roundabout. So 3rd exit displays as 1st exit and the route line goes anticlockwise around the roundabout.

      This morning I uninstalled and reinstalled app but no change.

      Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      administrator
      wrote on last edited by
      #2

      @tony-v That's unfortunately a known issue with HERE. The information they provide at roundabouts is inconsistent and often incorrect since one if their updates 😞

      David Parsonsundefined Ray Wealundefined 2 Replies Last reply
      1
      • Corjan Meijerinkundefined Corjan Meijerink

        @tony-v That's unfortunately a known issue with HERE. The information they provide at roundabouts is inconsistent and often incorrect since one if their updates 😞

        David Parsonsundefined Offline
        David Parsonsundefined Offline
        David Parsons
        wrote on last edited by
        #3

        @Corjan-Meijerink

        I had the same problem

        e6ce5953-6e19-4d88-86e4-d4f93d0f8bab-image.png

        8f19f231-6c4b-4d1c-8431-cc038e871a63-image.png

        tonySundefined 1 Reply Last reply
        0
        • David Parsonsundefined David Parsons

          @Corjan-Meijerink

          I had the same problem

          e6ce5953-6e19-4d88-86e4-d4f93d0f8bab-image.png

          8f19f231-6c4b-4d1c-8431-cc038e871a63-image.png

          tonySundefined Offline
          tonySundefined Offline
          tonyS
          wrote on last edited by
          #4

          @David-Parsons that's it.

          Samsung Galaxy A33 5G
          Samsung Galaxy Tab A8

          1 Reply Last reply
          0
          • Corjan Meijerinkundefined Corjan Meijerink

            @tony-v That's unfortunately a known issue with HERE. The information they provide at roundabouts is inconsistent and often incorrect since one if their updates 😞

            Ray Wealundefined Offline
            Ray Wealundefined Offline
            Ray Weal
            wrote on last edited by
            #5

            @Corjan-Meijerink

            What's the timescale for a solution to this problem or is there not likely to be one?

            Corjan Meijerinkundefined 1 Reply Last reply
            0
            • Ray Wealundefined Ray Weal

              @Corjan-Meijerink

              What's the timescale for a solution to this problem or is there not likely to be one?

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              administrator
              wrote on last edited by
              #6

              @Ray-Weal can you confirm the issue still exists?

              I received word from HERE on Friday saying changes have been made regarding the roundabout exit angle issue. I do see significant improvements for the test cases I did in The Netherlands.

              If you do still experience the issue, please share where it happened with a screenshot attached if possible (or recreate the route for me) 🙂

              Vince Hydeundefined Herko ter Horstundefined Ray Wealundefined 3 Replies Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                @Ray-Weal can you confirm the issue still exists?

                I received word from HERE on Friday saying changes have been made regarding the roundabout exit angle issue. I do see significant improvements for the test cases I did in The Netherlands.

                If you do still experience the issue, please share where it happened with a screenshot attached if possible (or recreate the route for me) 🙂

                Vince Hydeundefined Offline
                Vince Hydeundefined Offline
                Vince Hyde
                wrote on last edited by
                #7

                @Corjan-Meijerink I can confirm that 4.0.7 - 239 has the UK roundabouts correct

                Lynchy67undefined 1 Reply Last reply
                0
                • Vince Hydeundefined Vince Hyde

                  @Corjan-Meijerink I can confirm that 4.0.7 - 239 has the UK roundabouts correct

                  Lynchy67undefined Offline
                  Lynchy67undefined Offline
                  Lynchy67
                  wrote on last edited by
                  #8

                  @Vince-Hyde

                  Yep me too all good now in the UK.

                  You don’t stop riding when you get old, you get old when you stop riding.

                  1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    administrator
                    wrote on last edited by
                    #9

                    @Vince-Hyde @Lynchy67 Amazing to hear that! 🙂

                    1 Reply Last reply
                    0
                    • Corjan Meijerinkundefined Corjan Meijerink

                      @Ray-Weal can you confirm the issue still exists?

                      I received word from HERE on Friday saying changes have been made regarding the roundabout exit angle issue. I do see significant improvements for the test cases I did in The Netherlands.

                      If you do still experience the issue, please share where it happened with a screenshot attached if possible (or recreate the route for me) 🙂

                      Herko ter Horstundefined Offline
                      Herko ter Horstundefined Offline
                      Herko ter Horst
                      wrote on last edited by Herko ter Horst
                      #10

                      @Corjan-Meijerink does this fix need a map or even an app update to work offline? Or does it just work?

                      Corjan Meijerinkundefined 1 Reply Last reply
                      0
                      • Herko ter Horstundefined Herko ter Horst

                        @Corjan-Meijerink does this fix need a map or even an app update to work offline? Or does it just work?

                        Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        administrator
                        wrote on last edited by
                        #11

                        @Herko-ter-Horst not entirely sure to be totally honest!
                        I would recommend updating your offline maps to be on the safe side 🙂
                        However, I do think that being connected to internet at some point will be enough.

                        1 Reply Last reply
                        0
                        • Corjan Meijerinkundefined Corjan Meijerink

                          @Ray-Weal can you confirm the issue still exists?

                          I received word from HERE on Friday saying changes have been made regarding the roundabout exit angle issue. I do see significant improvements for the test cases I did in The Netherlands.

                          If you do still experience the issue, please share where it happened with a screenshot attached if possible (or recreate the route for me) 🙂

                          Ray Wealundefined Offline
                          Ray Wealundefined Offline
                          Ray Weal
                          wrote on last edited by
                          #12

                          @Corjan-Meijerink

                          Thank you Corjan!

                          1 Reply Last reply
                          0
                          • Mark Hamilton 0undefined Offline
                            Mark Hamilton 0undefined Offline
                            Mark Hamilton 0
                            wrote on last edited by
                            #13

                            This doesn’t appear fixed for me

                            iPhone 13
                            4.0.7 239 MRA version

                            Route line in map takes correct route around roundabout but current and next instructions show correct exit number but wrong direction around roundabout. Also lane instructions are not always correct at roundabout approach.

                            Incorrect instruction but lane guidance is correct

                            IMG_9093.png

                            IMG_9092.png

                            Incorrect instructions and lane guidance incorrect

                            IMG_9091.png

                            IMG_9090.png

                            Incorrect current and next instructions

                            IMG_9089.png

                            IMG_9088.png

                            1 Reply Last reply
                            0
                            • Dave J 0undefined Offline
                              Dave J 0undefined Offline
                              Dave J 0
                              wrote on last edited by
                              #14

                              Still having the problem too. Only tested on Android though.

                              Kind Regards. Help where I can.
                              Ducati Multistrada V4 Rally
                              iPhone 15 Pro
                              Chigee AIO-5 Play
                              Google Pixel 6 Pro - mounted on SP Connect Plus
                              Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                              Richard 18undefined 1 Reply Last reply
                              0
                              • Herko ter Horstundefined Herko ter Horst referenced this topic on
                              • Dave J 0undefined Dave J 0

                                Still having the problem too. Only tested on Android though.

                                Richard 18undefined Offline
                                Richard 18undefined Offline
                                Richard 18
                                wrote on last edited by
                                #15

                                Hi Corjan,

                                You asked that others report the same problem, if they see it.

                                =======

                                I had exactly the same problem here in the UK yesterday.

                                This was using:

                                A. A brand new iPhone.

                                B. Freshly downloaded and installed HERE maps.

                                C. A freshly downloaded and installed MyRoute app.

                                See here: https://forum.myrouteapp.com/topic/5907/a-strange-little-glitch-it-suddenly-thinks-i-am-driving-on-the-continent

                                1 Reply Last reply
                                0
                                • Nigel Freemanundefined Nigel Freeman referenced this topic on
                                • Corjan Meijerinkundefined Offline
                                  Corjan Meijerinkundefined Offline
                                  Corjan Meijerink
                                  administrator
                                  wrote on last edited by
                                  #16

                                  Can confirm the issue is fixed in the next update! 🙂

                                  OGRIIIundefined 1 Reply Last reply
                                  1
                                  • A Former User? Offline
                                    A Former User? Offline
                                    A Former User
                                    wrote on last edited by
                                    #17

                                    Roundabouts still not showing on Android Auto

                                    1 Reply Last reply
                                    0
                                    • tonySundefined Offline
                                      tonySundefined Offline
                                      tonyS
                                      wrote on last edited by
                                      #18

                                      @Corjan-Meijerink
                                      Things don't look too good in Morocco either
                                      ![alt text](image urlScreenshot_20240117_143917.jpg )

                                      Samsung Galaxy A33 5G
                                      Samsung Galaxy Tab A8

                                      Herko ter Horstundefined 1 Reply Last reply
                                      0
                                      • Jörgenundefined Offline
                                        Jörgenundefined Offline
                                        Jörgen
                                        Instructor
                                        wrote on last edited by
                                        #19

                                        @tony-v first exit is OK for me. The Icon is may be not clear enough.

                                        Hardware
                                        iPhone 12 pro (iOS 17.0.2)
                                        Oukitel RT3 (Andr. 12)
                                        Samsung Galaxy XCover 4 (Andr. 9 Pie)
                                        Wireless CarPlay mit (Elebest C650)
                                        Wired CarPlay (SEAT Arona - 2021)
                                        For more information, click here

                                        1 Reply Last reply
                                        0
                                        • tonySundefined tonyS

                                          @Corjan-Meijerink
                                          Things don't look too good in Morocco either
                                          ![alt text](image urlScreenshot_20240117_143917.jpg )

                                          Herko ter Horstundefined Offline
                                          Herko ter Horstundefined Offline
                                          Herko ter Horst
                                          wrote on last edited by
                                          #20

                                          @tony-v I doubt that's the same issue. Could just be a single roundabout for which the symbol doesn't match the actual road layout. At least it's not trying to send you the wrong way round or to the wrong exit.

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