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  3. Terrain map not visible?

Terrain map not visible?

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  • Rob Verhoeffundefined Rob Verhoeff

    @Frans-Halleen I think it's server related. The maps are not on your device but online...

    Jack van Tilburgundefined Offline
    Jack van Tilburgundefined Offline
    Jack van Tilburg
    wrote on last edited by
    #3

    @Frans-Halleen
    I have the same issue.
    Nit only the Here 'terrain" map but 'hybrid' and 'satellite' also.

    1 Reply Last reply
    1
    • Frans Halleenundefined Offline
      Frans Halleenundefined Offline
      Frans Halleen
      wrote on last edited by
      #4

      Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
      En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

      Jack van Tilburgundefined 1 Reply Last reply
      0
      • Frans Halleenundefined Frans Halleen

        Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
        En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

        Jack van Tilburgundefined Offline
        Jack van Tilburgundefined Offline
        Jack van Tilburg
        wrote on last edited by
        #5

        @Frans-Halleen
        You can create a Support ticket (click).

        1 Reply Last reply
        0
        • Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXpert
          wrote on last edited by
          #6

          Problem resolved.

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          TJ189undefined 1 Reply Last reply
          0
          • Nick Carthewundefined Nick Carthew

            Problem resolved.

            TJ189undefined Offline
            TJ189undefined Offline
            TJ189
            wrote on last edited by
            #7

            @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

            Nick Carthewundefined 1 Reply Last reply
            0
            • TJ189undefined TJ189

              @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

              Nick Carthewundefined Offline
              Nick Carthewundefined Offline
              Nick Carthew
              RouteXpert
              wrote on last edited by
              #8

              @TJ189 Try again.

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox B8J bar buttons.
              Quadlock wireless mount for IPhone 11.
              Cardo Scala Packtalk Bold.
              TomTom Rider 500. (In the cupboard now)

              Rob Verhoeffundefined TJ189undefined 2 Replies Last reply
              0
              • Nick Carthewundefined Nick Carthew

                @TJ189 Try again.

                Rob Verhoeffundefined Offline
                Rob Verhoeffundefined Offline
                Rob Verhoeff
                Alpha tester
                wrote on last edited by
                #9

                @Nick-Carthew the speed of loading maps is still not OK!
                HERE standard map loads partially...

                Schermafbeelding 2022-08-14 om 14.26.51.png

                After refreshing the screen some other blocks won't show.

                Schermafbeelding 2022-08-14 om 14.28.16.png

                BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                iOS on iPhone 13 (mounted on Quadlock)
                Apple CarPlay in VW T-Roc (wired)
                Routelab on MacBook Air & iMac (Sequoia & Monterey)

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                0
                • Nick Carthewundefined Nick Carthew

                  @TJ189 Try again.

                  TJ189undefined Offline
                  TJ189undefined Offline
                  TJ189
                  wrote on last edited by
                  #10

                  @Nick-Carthew Nope,
                  0f8fbb4d-2bd3-4aa7-955b-139c8f2d7e28-image.png

                  1 Reply Last reply
                  0
                  • Nick Carthewundefined Offline
                    Nick Carthewundefined Offline
                    Nick Carthew
                    RouteXpert
                    wrote on last edited by
                    #11

                    The developers are looking at it right now and a fix should only take a few minutes.

                    Always willing to help if I can.
                    Triumph Tiger 1200 XRT called Tina.
                    MRA Navigation Next and SilverFox B8J bar buttons.
                    Quadlock wireless mount for IPhone 11.
                    Cardo Scala Packtalk Bold.
                    TomTom Rider 500. (In the cupboard now)

                    1 Reply Last reply
                    0
                    • Robert Bürgisserundefined Offline
                      Robert Bürgisserundefined Offline
                      Robert Bürgisser
                      wrote on last edited by
                      #12

                      Thank you for working to solve the problem. Very sympathetic. I've had the problem for about 3 days.

                      14-08-2022_MRA Kartenkacheln.jpg

                      1 Reply Last reply
                      0
                      • Corjan Meijerinkundefined Offline
                        Corjan Meijerinkundefined Offline
                        Corjan Meijerink
                        Developer
                        wrote on last edited by
                        #13

                        HERE terrain / satellite / hybrid maps are visible as expected.
                        I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                        Rob Verhoeffundefined Herko ter Horstundefined 2 Replies Last reply
                        2
                        • Frans Halleenundefined Offline
                          Frans Halleenundefined Offline
                          Frans Halleen
                          wrote on last edited by
                          #14

                          Maps are visible, thank you for your help

                          1 Reply Last reply
                          0
                          • Corjan Meijerinkundefined Corjan Meijerink

                            HERE terrain / satellite / hybrid maps are visible as expected.
                            I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                            Rob Verhoeffundefined Offline
                            Rob Verhoeffundefined Offline
                            Rob Verhoeff
                            Alpha tester
                            wrote on last edited by
                            #15

                            @Corjan-Meijerink no more dropouts. Thnx 👍

                            BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                            iOS on iPhone 13 (mounted on Quadlock)
                            Apple CarPlay in VW T-Roc (wired)
                            Routelab on MacBook Air & iMac (Sequoia & Monterey)

                            1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Corjan Meijerink

                              HERE terrain / satellite / hybrid maps are visible as expected.
                              I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                              Herko ter Horstundefined Offline
                              Herko ter Horstundefined Offline
                              Herko ter Horst
                              wrote on last edited by
                              #16

                              @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                              Rob Verhoeffundefined 1 Reply Last reply
                              0
                              • Herko ter Horstundefined Herko ter Horst

                                @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                                Rob Verhoeffundefined Offline
                                Rob Verhoeffundefined Offline
                                Rob Verhoeff
                                Alpha tester
                                wrote on last edited by Rob Verhoeff
                                #17

                                @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                BMW K1600GT-P (2013) with BMW Navigator | Nolan N100-5 with Sena 30K
                                iOS on iPhone 13 (mounted on Quadlock)
                                Apple CarPlay in VW T-Roc (wired)
                                Routelab on MacBook Air & iMac (Sequoia & Monterey)

                                TJ189undefined 1 Reply Last reply
                                0
                                • Rob Verhoeffundefined Rob Verhoeff

                                  @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                  Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                  TJ189undefined Offline
                                  TJ189undefined Offline
                                  TJ189
                                  wrote on last edited by
                                  #18

                                  Here Default still not responding correctly

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