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  3. Terrain map not visible?

Terrain map not visible?

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  • Frans Halleen Frans Halleen

    When I try to switch between maps all is wll until I go to the terrain map. This one will not display. Just a gray bacjground with the route.
    Any suggestions somebody?
    Thnx, Frans

    Rob Verhoeff
    Rob Verhoeff
    Rob Verhoeff
    Alpha tester
    wrote on last edited by
    #2

    @Frans-Halleen I think it's server related. The maps are not on your device but online...

    🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
    📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
    🚙 Apple CarPlay in VW T-Roc
    💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

    TorqueRider 1 Reply Last reply
    0
    • Rob Verhoeff Rob Verhoeff

      @Frans-Halleen I think it's server related. The maps are not on your device but online...

      TorqueRider
      TorqueRider
      TorqueRider
      wrote on last edited by
      #3

      @Frans-Halleen
      I have the same issue.
      Nit only the Here 'terrain" map but 'hybrid' and 'satellite' also.

      1 Reply Last reply
      1
      • Frans Halleen
        Frans Halleen
        Frans Halleen
        wrote on last edited by
        #4

        Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
        En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

        TorqueRider 1 Reply Last reply
        0
        • Frans Halleen Frans Halleen

          Is er ergens een MRA guru/werknemer die hier iets over kan zeggen? Of gewoon fixen?
          En inderdaad, de satteliet en hybrid kaarten van HERE zijn ook niet beschikbaar...

          TorqueRider
          TorqueRider
          TorqueRider
          wrote on last edited by
          #5

          @Frans-Halleen
          You can create a Support ticket (click).

          1 Reply Last reply
          0
          • Nick Carthew
            Nick Carthew
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #6

            Problem resolved.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox BJ8

            TJ189 1 Reply Last reply
            0
            • Nick Carthew Nick Carthew

              Problem resolved.

              TJ189
              TJ189
              TJ189
              wrote on last edited by
              #7

              @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

              Nick Carthew 1 Reply Last reply
              0
              • TJ189 TJ189

                @Nick-Carthew Here Default only partially showing, a number of other maps not showing at all

                Nick Carthew
                Nick Carthew
                Nick Carthew
                RouteXpert
                wrote on last edited by
                #8

                @TJ189 Try again.

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox BJ8

                Rob Verhoeff TJ189 2 Replies Last reply
                0
                • Nick Carthew Nick Carthew

                  @TJ189 Try again.

                  Rob Verhoeff
                  Rob Verhoeff
                  Rob Verhoeff
                  Alpha tester
                  wrote on last edited by
                  #9

                  @Nick-Carthew the speed of loading maps is still not OK!
                  HERE standard map loads partially...

                  Schermafbeelding 2022-08-14 om 14.26.51.png

                  After refreshing the screen some other blocks won't show.

                  Schermafbeelding 2022-08-14 om 14.28.16.png

                  🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
                  📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
                  🚙 Apple CarPlay in VW T-Roc
                  💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

                  1 Reply Last reply
                  0
                  • Nick Carthew Nick Carthew

                    @TJ189 Try again.

                    TJ189
                    TJ189
                    TJ189
                    wrote on last edited by
                    #10

                    @Nick-Carthew Nope,
                    0f8fbb4d-2bd3-4aa7-955b-139c8f2d7e28-image.png

                    1 Reply Last reply
                    0
                    • Nick Carthew
                      Nick Carthew
                      Nick Carthew
                      RouteXpert
                      wrote on last edited by
                      #11

                      The developers are looking at it right now and a fix should only take a few minutes.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox BJ8

                      1 Reply Last reply
                      0
                      • Robert Bürgisser
                        Robert Bürgisser
                        Robert Bürgisser
                        wrote on last edited by
                        #12

                        Thank you for working to solve the problem. Very sympathetic. I've had the problem for about 3 days.

                        14-08-2022_MRA Kartenkacheln.jpg

                        1 Reply Last reply
                        0
                        • Corjan Meijerink
                          Corjan Meijerink
                          Corjan Meijerink
                          Developer
                          wrote on last edited by
                          #13

                          HERE terrain / satellite / hybrid maps are visible as expected.
                          I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                          Rob Verhoeff Herko ter Horst 2 Replies Last reply
                          2
                          • Frans Halleen
                            Frans Halleen
                            Frans Halleen
                            wrote on last edited by
                            #14

                            Maps are visible, thank you for your help

                            1 Reply Last reply
                            0
                            • Corjan Meijerink Corjan Meijerink

                              HERE terrain / satellite / hybrid maps are visible as expected.
                              I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                              Rob Verhoeff
                              Rob Verhoeff
                              Rob Verhoeff
                              Alpha tester
                              wrote on last edited by
                              #15

                              @Corjan-Meijerink no more dropouts. Thnx 👍

                              🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
                              📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
                              🚙 Apple CarPlay in VW T-Roc
                              💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

                              1 Reply Last reply
                              0
                              • Corjan Meijerink Corjan Meijerink

                                HERE terrain / satellite / hybrid maps are visible as expected.
                                I am looking into the loading issues right now. We are experiencing quite some visitors at this point. Trying to add some more capacity!

                                Herko ter Horst
                                Herko ter Horst
                                Herko ter Horst
                                wrote on last edited by
                                #16

                                @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                                Rob Verhoeff 1 Reply Last reply
                                0
                                • Herko ter Horst Herko ter Horst

                                  @Corjan-Meijerink it's not fixed when I look at it now. The TomTom map also seems to be flaky, especially when zooming first in, then out a single level.

                                  Rob Verhoeff
                                  Rob Verhoeff
                                  Rob Verhoeff
                                  Alpha tester
                                  wrote on last edited by Rob Verhoeff
                                  #17

                                  @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                  Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                  🏍️ BMW K1600GT-P (2013) | Nolan N100-5 with Sena 30K
                                  📱 iOS on iPhone 13 & 16 (mounted on Quadlock or AliExpress extention on BMW-cradle)
                                  🚙 Apple CarPlay in VW T-Roc
                                  💻 Routelab on MacBook Air & iMac (Golden Gate & Ventura)

                                  TJ189 1 Reply Last reply
                                  0
                                  • Rob Verhoeff Rob Verhoeff

                                    @Herko-ter-Horst weird... no lag in zooming in or out over here with any map (10:12pm).

                                    Edit 10:35pm: it becomes weirder... I started a complete new session in Firefox and then zoom in to the max. The screen builds up pretty quick. Zooming out again and I experience lag in building the map. So @Herko-ter-Horst do has a point!

                                    TJ189
                                    TJ189
                                    TJ189
                                    wrote on last edited by
                                    #18

                                    Here Default still not responding correctly

                                    1 Reply Last reply
                                    0

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