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  3. (SOLVED) Attention: Regarding current TomTom MyDrive issues

(SOLVED) Attention: Regarding current TomTom MyDrive issues

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  • undefined Offline
    undefined Offline
    MyRoute-app community
    administrator
    wrote on 3 Oct 2019, 12:37 last edited by MyRoute-app community 10 Mar 2019, 19:45
    #1

    Update: The issue has been resolved swiftly through close cooperation between TomTom and our development team. TomTom took immediate action with the provided information and was able to fix the bug.

    Your attention please,

    TomTom has changed something in their cloud SDK. This has caused problems with saving routes via MyRoute-app on TomTom MyDrive. It is a problem that MyRoute-app cannot resolve at the moment because the cause lies with TomTom. TomTom has been contacted in regards to this issue and it is expected that the problem can be resolved in collaboration with them. If neccecary, MyRoute-app is standing by to help TomTom in this. In the text below we'll explain what exactly the problem entails.

    The problem
    If you export a route to your TomTom via the "Save as> TomTom MyDrive" function, you will still see the route neatly in your TomTom, so that is NOT the problem. But the routes will no longer be visible in TomTom MyDrive. Even more annoying, the routes that you had in MyDrive will suddenly be gone and you will no longer be able to upload routes to MyDrive. The only solution is to create an entirely new MyDrive account.

    It is therefore only a problem if you think it is important that your routes remain in TomTom MyDrive. Our advice is therefore NOT to use the "Save as> TomTom MyDrive" function in MyRoute-app until TomTom resolves this issue. If it is absolutely adamant that a route gets uploaded to MyDrive then there is a workaround: you can save a route on your hard drive and upload it to TomTom MyDrive.

    If you, like us and many others, do not use MyDrive as a route archive, it is NOT a problem. The "Save as> TomTom MyDrive" function still works correctly if you want to export a route from MyRoute app to your TomTom via the cloud. Your online route archive in MyRoute-app is and will remain intact and you can continue to export your routes via the cloud to your TomTom with a PC, tablet or smartphone.

    We will report that as soon as we have a reply from TomTom. If your account has been locked, report this to TomTom so that they can unlock your account.

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    • undefined Offline
      undefined Offline
      Michel van Hagen MRA-Founder
      administrator
      wrote on 3 Oct 2019, 15:50 last edited by
      #2

      The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

      “People don’t take trips, trips take people.” – John Steinbeck

      undefined undefined 2 Replies Last reply 4 Oct 2019, 06:18
      1
      • undefined Michel van Hagen MRA-Founder
        3 Oct 2019, 15:50

        The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

        undefined Offline
        undefined Offline
        Ben Vos
        wrote on 4 Oct 2019, 06:18 last edited by
        #3

        @Michel-van-Hagen-MRA-Founder

        Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
        I have access to the New GOR API and willing to help you. See my support Ticket #12322

        undefined 1 Reply Last reply 4 Oct 2019, 19:49
        1
        • undefined Ben Vos
          4 Oct 2019, 06:18

          @Michel-van-Hagen-MRA-Founder

          Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
          I have access to the New GOR API and willing to help you. See my support Ticket #12322

          undefined Offline
          undefined Offline
          Daniël Luthra MRA
          wrote on 4 Oct 2019, 19:49 last edited by
          #4

          @Ben-Vos great we will contact you!

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          • undefined Michel van Hagen MRA-Founder
            3 Oct 2019, 15:50

            The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

            undefined Offline
            undefined Offline
            Hans Schipper
            wrote on 16 Oct 2019, 17:36 last edited by Hans Schipper
            #5

            @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

            undefined 1 Reply Last reply 17 Oct 2019, 09:18
            0
            • undefined Hans Schipper
              16 Oct 2019, 17:36

              @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

              undefined Offline
              undefined Offline
              Nick Carthew
              RouteXperts Instructor
              wrote on 17 Oct 2019, 09:18 last edited by
              #6

              @Hans-Schipper It works well for me when I use Save as TomTom MyDrive (beta). I have a TomTom Rider 500.

              Always willing to help if I can.
              Triumph Tiger 1200 XRT called Tina.
              MRA Navigation Next and SilverFox B8J bar buttons.
              Quadlock wireless mount for IPhone 11.
              Cardo Scala Packtalk Bold.
              TomTom Rider 500. (In the cupboard now)

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              • undefined Offline
                undefined Offline
                Michel van Hagen MRA-Founder
                administrator
                wrote on 17 Oct 2019, 13:20 last edited by
                #7

                It is working correct, we test it and get no support tickets.

                “People don’t take trips, trips take people.” – John Steinbeck

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                • undefined Offline
                  undefined Offline
                  Hans Schipper
                  wrote on 18 Oct 2019, 13:43 last edited by
                  #8

                  I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                  undefined 1 Reply Last reply 18 Oct 2019, 16:56
                  0
                  • undefined Hans Schipper
                    18 Oct 2019, 13:43

                    I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                    undefined Offline
                    undefined Offline
                    Nick Carthew
                    RouteXperts Instructor
                    wrote on 18 Oct 2019, 16:56 last edited by
                    #9

                    @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                    Always willing to help if I can.
                    Triumph Tiger 1200 XRT called Tina.
                    MRA Navigation Next and SilverFox B8J bar buttons.
                    Quadlock wireless mount for IPhone 11.
                    Cardo Scala Packtalk Bold.
                    TomTom Rider 500. (In the cupboard now)

                    undefined 1 Reply Last reply 19 Oct 2019, 20:12
                    0
                    • undefined Nick Carthew
                      18 Oct 2019, 16:56

                      @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                      undefined Offline
                      undefined Offline
                      Hans Schipper
                      wrote on 19 Oct 2019, 20:12 last edited by
                      #10

                      @Nick-Carthew-RouteXpert I did...problem not solved.

                      undefined 1 Reply Last reply 19 Nov 2019, 13:23
                      0
                      • undefined Hans Schipper
                        19 Oct 2019, 20:12

                        @Nick-Carthew-RouteXpert I did...problem not solved.

                        undefined Offline
                        undefined Offline
                        MyRoute-app community
                        administrator
                        wrote on 19 Nov 2019, 13:23 last edited by
                        #11

                        @Hans-Schipper Does the problem persist?

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