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  3. (SOLVED) Attention: Regarding current TomTom MyDrive issues

(SOLVED) Attention: Regarding current TomTom MyDrive issues

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  • Michel van Hagen MRA-Founder Offline
    Michel van Hagen MRA-Founder Offline
    Michel van Hagen MRA-Founder
    Administrator
    wrote on last edited by
    #2

    The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

    “People don’t take trips, trips take people.” – John Steinbeck

    Ben Vos Hans Schipper 2 Replies Last reply
    1
    • Michel van Hagen MRA-Founder Michel van Hagen MRA-Founder

      The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

      Ben Vos Offline
      Ben Vos Offline
      Ben Vos
      wrote on last edited by
      #3

      @Michel-van-Hagen-MRA-Founder

      Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
      I have access to the New GOR API and willing to help you. See my support Ticket #12322

      Daniël Luthra MRA 1 Reply Last reply
      1
      • Ben Vos Ben Vos

        @Michel-van-Hagen-MRA-Founder

        Hi Michel, why don't you update the "Save as> TomTom MyDrive" feature to use the new TomTom GOR API's? Al long as you use the old API I expect this problem to come back over time. (As far as I know it is now the third issue in MyDrive caused by using a depreciated API)
        I have access to the New GOR API and willing to help you. See my support Ticket #12322

        Daniël Luthra MRA Offline
        Daniël Luthra MRA Offline
        Daniël Luthra MRA
        wrote on last edited by
        #4

        @Ben-Vos great we will contact you!

        1 Reply Last reply
        0
        • Michel van Hagen MRA-Founder Michel van Hagen MRA-Founder

          The problem has been solved today by TomTom. We thank TomTom for the quick fix. If you still encounter problems, please let us know!

          Hans Schipper Offline
          Hans Schipper Offline
          Hans Schipper
          wrote on last edited by Hans Schipper
          #5

          @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

          Nick Carthew 1 Reply Last reply
          0
          • Hans Schipper Hans Schipper

            @Michel-van-Hagen-MRA-Founder Sorry, it doesn’t work yet. When saving a route-track using ‘TomTom my drive (beta), I still get the message that it doesn’t work... te vroeg gejuigd?

            Nick Carthew Offline
            Nick Carthew Offline
            Nick Carthew
            RouteXpert
            wrote on last edited by
            #6

            @Hans-Schipper It works well for me when I use Save as TomTom MyDrive (beta). I have a TomTom Rider 500.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox BJ8

            1 Reply Last reply
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            • Michel van Hagen MRA-Founder Offline
              Michel van Hagen MRA-Founder Offline
              Michel van Hagen MRA-Founder
              Administrator
              wrote on last edited by
              #7

              It is working correct, we test it and get no support tickets.

              “People don’t take trips, trips take people.” – John Steinbeck

              1 Reply Last reply
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              • Hans Schipper Offline
                Hans Schipper Offline
                Hans Schipper
                wrote on last edited by
                #8

                I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                Nick Carthew 1 Reply Last reply
                0
                • Hans Schipper Hans Schipper

                  I wouldn’t report it if it wasn’t an issue for me using both IOS and windows devices. Any tips what I should check to get it properly working?

                  Nick Carthew Offline
                  Nick Carthew Offline
                  Nick Carthew
                  RouteXpert
                  wrote on last edited by
                  #9

                  @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox BJ8

                  Hans Schipper 1 Reply Last reply
                  0
                  • Nick Carthew Nick Carthew

                    @Hans-Schipper Have you tried resetting your TomTom? http://uk.support.tomtom.com/app/answers/detail/a_id/6965/~/resetting-your-navigation-device

                    Hans Schipper Offline
                    Hans Schipper Offline
                    Hans Schipper
                    wrote on last edited by
                    #10

                    @Nick-Carthew-RouteXpert I did...problem not solved.

                    MyRoute-app community 1 Reply Last reply
                    0
                    • Hans Schipper Hans Schipper

                      @Nick-Carthew-RouteXpert I did...problem not solved.

                      MyRoute-app community Offline
                      MyRoute-app community Offline
                      MyRoute-app community
                      Administrator
                      wrote on last edited by
                      #11

                      @Hans-Schipper Does the problem persist?

                      1 Reply Last reply
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