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  4. MyRoute app does not answer (both car and MC)

MyRoute app does not answer (both car and MC)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Tore Teigeneundefined Offline
    Tore Teigeneundefined Offline
    Tore Teigene
    wrote on last edited by
    #1

    MyRoute app does not respond (Close / Wait)
    A few weeks ago it worked perfect. Now Myroute does not answer when connecting to car or MC. Other apps work (like music player and phone).

    MC is a Honda African Twin Adventure Sport 2024 model so should be pretty updated. Same with car Skoda Enyaq 80x iV 2022 model. Phone is a Samsung Galaxy S23 Ultra / Android version 14

    I have of course uninstalled MyRoute and installed it again.
    I am a Gold Member with lifetime membership on both.
    So wtf has happened ? Anyone else seen the same ?

    2024-10-17 21_13_54-Camera - File Explorer.png

    white.mouseundefined 1 Reply Last reply
    0
    • Tore Teigeneundefined Tore Teigene

      MyRoute app does not respond (Close / Wait)
      A few weeks ago it worked perfect. Now Myroute does not answer when connecting to car or MC. Other apps work (like music player and phone).

      MC is a Honda African Twin Adventure Sport 2024 model so should be pretty updated. Same with car Skoda Enyaq 80x iV 2022 model. Phone is a Samsung Galaxy S23 Ultra / Android version 14

      I have of course uninstalled MyRoute and installed it again.
      I am a Gold Member with lifetime membership on both.
      So wtf has happened ? Anyone else seen the same ?

      2024-10-17 21_13_54-Camera - File Explorer.png

      white.mouseundefined Offline
      white.mouseundefined Offline
      white.mouse
      wrote on last edited by
      #2

      @Tore-Teigene
      It looks like there is a bug. They are examaning at the moment.
      The bug involves the connection with Android Auto. See other posts regarding the subject!!

      met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

      Marinus van Deudekomundefined 1 Reply Last reply
      0
      • white.mouseundefined white.mouse

        @Tore-Teigene
        It looks like there is a bug. They are examaning at the moment.
        The bug involves the connection with Android Auto. See other posts regarding the subject!!

        Marinus van Deudekomundefined Offline
        Marinus van Deudekomundefined Offline
        Marinus van Deudekom
        RouteXperts
        wrote on last edited by
        #3

        @white-mouse-on-the-motorbike in the beta version 346 the problem is solved

        Honda Goldwing GL1500,
        Honda Silverwing GL 650
        DMD2 T865X 8 inch Android tablet using MRA next for navigation
        Garmin XT (almost in the cupboard)
        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

        1 Reply Last reply
        0
        • Tore Teigeneundefined Offline
          Tore Teigeneundefined Offline
          Tore Teigene
          wrote on last edited by
          #4

          For some strange reason it suddenly started on my MC, but it will not follow the route i have set. It shows the blue line to follow (so it knows where i am (gps = ok)) But when i start the ride nothing happens. if i stop and press the comass sign (bottom right on mobile) it repositions to new place (which is correct), but again when continuing the ride nothing happens.

          Tim Watsonundefined 1 Reply Last reply
          0
          • Tore Teigeneundefined Tore Teigene

            For some strange reason it suddenly started on my MC, but it will not follow the route i have set. It shows the blue line to follow (so it knows where i am (gps = ok)) But when i start the ride nothing happens. if i stop and press the comass sign (bottom right on mobile) it repositions to new place (which is correct), but again when continuing the ride nothing happens.

            Tim Watsonundefined Offline
            Tim Watsonundefined Offline
            Tim Watson
            wrote on last edited by
            #5

            @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

            Tore Teigeneundefined 1 Reply Last reply
            0
            • Tim Watsonundefined Tim Watson

              @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

              Tore Teigeneundefined Offline
              Tore Teigeneundefined Offline
              Tore Teigene
              wrote on last edited by
              #6

              @Tim-Watson
              Jepp.Tried that also. No luck 🤨

              Marinus van Deudekomundefined 1 Reply Last reply
              0
              • Tore Teigeneundefined Tore Teigene

                @Tim-Watson
                Jepp.Tried that also. No luck 🤨

                Marinus van Deudekomundefined Offline
                Marinus van Deudekomundefined Offline
                Marinus van Deudekom
                RouteXperts
                wrote on last edited by
                #7

                @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

                Honda Goldwing GL1500,
                Honda Silverwing GL 650
                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                Garmin XT (almost in the cupboard)
                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                Tore Teigeneundefined 1 Reply Last reply
                1
                • Marinus van Deudekomundefined Marinus van Deudekom

                  @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

                  Tore Teigeneundefined Offline
                  Tore Teigeneundefined Offline
                  Tore Teigene
                  wrote on last edited by
                  #8

                  @Marinus-van-Deudekom
                  At the bottom of the Account page it says 4.3.2 - 346
                  Is that the beta version or the official ?

                  Marinus van Deudekomundefined 1 Reply Last reply
                  0
                  • Tore Teigeneundefined Tore Teigene

                    @Marinus-van-Deudekom
                    At the bottom of the Account page it says 4.3.2 - 346
                    Is that the beta version or the official ?

                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekom
                    RouteXperts
                    wrote on last edited by
                    #9

                    @Tore-Teigene 346 is only in the beta version
                    It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

                    Honda Goldwing GL1500,
                    Honda Silverwing GL 650
                    DMD2 T865X 8 inch Android tablet using MRA next for navigation
                    Garmin XT (almost in the cupboard)
                    Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                    Tore Teigeneundefined 1 Reply Last reply
                    1
                    • Marinus van Deudekomundefined Marinus van Deudekom

                      @Tore-Teigene 346 is only in the beta version
                      It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

                      Tore Teigeneundefined Offline
                      Tore Teigeneundefined Offline
                      Tore Teigene
                      wrote on last edited by
                      #10

                      @Marinus-van-Deudekom
                      Ok, you have any directions on how to go back to the "official" version ?

                      Marinus van Deudekomundefined 1 Reply Last reply
                      0
                      • Tore Teigeneundefined Tore Teigene

                        @Marinus-van-Deudekom
                        Ok, you have any directions on how to go back to the "official" version ?

                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekom
                        RouteXperts
                        wrote on last edited by
                        #11

                        @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                        Tore Teigeneundefined 1 Reply Last reply
                        0
                        • Marinus van Deudekomundefined Marinus van Deudekom

                          @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                          Tore Teigeneundefined Offline
                          Tore Teigeneundefined Offline
                          Tore Teigene
                          wrote on last edited by
                          #12

                          @Marinus-van-Deudekom
                          Well, when the tool refuses to work it makes no sense to keep it installed.
                          I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                          Please advice.

                          Marinus van Deudekomundefined 1 Reply Last reply
                          0
                          • Tore Teigeneundefined Tore Teigene

                            @Marinus-van-Deudekom
                            Well, when the tool refuses to work it makes no sense to keep it installed.
                            I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                            Please advice.

                            Marinus van Deudekomundefined Offline
                            Marinus van Deudekomundefined Offline
                            Marinus van Deudekom
                            RouteXperts
                            wrote on last edited by
                            #13

                            @Tore-Teigene IMG_0205.jpeg

                            This soûl do the trick

                            Honda Goldwing GL1500,
                            Honda Silverwing GL 650
                            DMD2 T865X 8 inch Android tablet using MRA next for navigation
                            Garmin XT (almost in the cupboard)
                            Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                            Tore Teigeneundefined 1 Reply Last reply
                            0
                            • Marinus van Deudekomundefined Marinus van Deudekom

                              @Tore-Teigene IMG_0205.jpeg

                              This soûl do the trick

                              Tore Teigeneundefined Offline
                              Tore Teigeneundefined Offline
                              Tore Teigene
                              wrote on last edited by
                              #14

                              @Marinus-van-Deudekom

                              Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                              Marinus van Deudekomundefined white.mouseundefined 2 Replies Last reply
                              0
                              • Tore Teigeneundefined Tore Teigene

                                @Marinus-van-Deudekom

                                Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                                Marinus van Deudekomundefined Offline
                                Marinus van Deudekomundefined Offline
                                Marinus van Deudekom
                                RouteXperts
                                wrote on last edited by
                                #15

                                @Tore-Teigene That would be my idea😁

                                Honda Goldwing GL1500,
                                Honda Silverwing GL 650
                                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                                Garmin XT (almost in the cupboard)
                                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                                1 Reply Last reply
                                0
                                • Tore Teigeneundefined Tore Teigene

                                  @Marinus-van-Deudekom

                                  Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                                  white.mouseundefined Offline
                                  white.mouseundefined Offline
                                  white.mouse
                                  wrote on last edited by
                                  #16

                                  @Tore-Teigene
                                  Jeg vet ikke om det hjelper, men prøv å tømme appens hurtigminne. Jeg hadde også noen merkelige problemer her om dagen, og de ble alle løst med det.

                                  Ik weet niet of het helpt, maar probeer eens het cache geheugen van de app leeg te maken. IK had laatst ook wat vreemde problemen en die zijn daarmee allemaal opgelost.

                                  met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

                                  1 Reply Last reply
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