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  4. MyRoute app does not answer (both car and MC)

MyRoute app does not answer (both car and MC)

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Tore Teigeneundefined Tore Teigene

    For some strange reason it suddenly started on my MC, but it will not follow the route i have set. It shows the blue line to follow (so it knows where i am (gps = ok)) But when i start the ride nothing happens. if i stop and press the comass sign (bottom right on mobile) it repositions to new place (which is correct), but again when continuing the ride nothing happens.

    Tim Watsonundefined Offline
    Tim Watsonundefined Offline
    Tim Watson
    wrote on last edited by
    #5

    @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

    Tore Teigeneundefined 1 Reply Last reply
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    • Tim Watsonundefined Tim Watson

      @Tore-Teigene Hi. Assuming you're using Android Auto, when the navigation stops have you tried getting your phone out and clicking the Navigate button on the phone in MRA? That sometimes gets the navigation to start working again on the AA device. Or it crashes MRA completely. One of the two usually happens! 🙂

      Tore Teigeneundefined Offline
      Tore Teigeneundefined Offline
      Tore Teigene
      wrote on last edited by
      #6

      @Tim-Watson
      Jepp.Tried that also. No luck 🤨

      Marinus van Deudekomundefined 1 Reply Last reply
      0
      • Tore Teigeneundefined Tore Teigene

        @Tim-Watson
        Jepp.Tried that also. No luck 🤨

        Marinus van Deudekomundefined Offline
        Marinus van Deudekomundefined Offline
        Marinus van Deudekom
        RouteXperts
        wrote on last edited by
        #7

        @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

        Honda Goldwing GL1500,
        Honda Silverwing GL 650
        DMD2 T865X 8 inch Android tablet using MRA next for navigation
        Garmin XT (almost in the cupboard)
        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

        Tore Teigeneundefined 1 Reply Last reply
        1
        • Marinus van Deudekomundefined Marinus van Deudekom

          @Tore-Teigene are you a bêta tester. Because in the last update, 346 the problem was solved.

          Tore Teigeneundefined Offline
          Tore Teigeneundefined Offline
          Tore Teigene
          wrote on last edited by
          #8

          @Marinus-van-Deudekom
          At the bottom of the Account page it says 4.3.2 - 346
          Is that the beta version or the official ?

          Marinus van Deudekomundefined 1 Reply Last reply
          0
          • Tore Teigeneundefined Tore Teigene

            @Marinus-van-Deudekom
            At the bottom of the Account page it says 4.3.2 - 346
            Is that the beta version or the official ?

            Marinus van Deudekomundefined Offline
            Marinus van Deudekomundefined Offline
            Marinus van Deudekom
            RouteXperts
            wrote on last edited by
            #9

            @Tore-Teigene 346 is only in the beta version
            It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

            Honda Goldwing GL1500,
            Honda Silverwing GL 650
            DMD2 T865X 8 inch Android tablet using MRA next for navigation
            Garmin XT (almost in the cupboard)
            Samsung S20FE mounted on a Quadlock and using Android Auto in my car

            Tore Teigeneundefined 1 Reply Last reply
            1
            • Marinus van Deudekomundefined Marinus van Deudekom

              @Tore-Teigene 346 is only in the beta version
              It seems strange that the problem still exists at your side because I myself and a lot of others voor it working since the update

              Tore Teigeneundefined Offline
              Tore Teigeneundefined Offline
              Tore Teigene
              wrote on last edited by
              #10

              @Marinus-van-Deudekom
              Ok, you have any directions on how to go back to the "official" version ?

              Marinus van Deudekomundefined 1 Reply Last reply
              0
              • Tore Teigeneundefined Tore Teigene

                @Marinus-van-Deudekom
                Ok, you have any directions on how to go back to the "official" version ?

                Marinus van Deudekomundefined Offline
                Marinus van Deudekomundefined Offline
                Marinus van Deudekom
                RouteXperts
                wrote on last edited by
                #11

                @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                Honda Goldwing GL1500,
                Honda Silverwing GL 650
                DMD2 T865X 8 inch Android tablet using MRA next for navigation
                Garmin XT (almost in the cupboard)
                Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                Tore Teigeneundefined 1 Reply Last reply
                0
                • Marinus van Deudekomundefined Marinus van Deudekom

                  @Tore-Teigene If the problem still exists on your side I would put in a service ticket and get help from our Devs to solve your problem. If you want to leave the Beta program delete the app and start installing it again. My advice would be to keep the Beta version eventhough you might run into some trouble but that's why it's called a beta 🙂

                  Tore Teigeneundefined Offline
                  Tore Teigeneundefined Offline
                  Tore Teigene
                  wrote on last edited by
                  #12

                  @Marinus-van-Deudekom
                  Well, when the tool refuses to work it makes no sense to keep it installed.
                  I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                  Please advice.

                  Marinus van Deudekomundefined 1 Reply Last reply
                  0
                  • Tore Teigeneundefined Tore Teigene

                    @Marinus-van-Deudekom
                    Well, when the tool refuses to work it makes no sense to keep it installed.
                    I followed your suggestion buyt i still end up with the same version. There is no option to choose beta version or not from what i can see.
                    Please advice.

                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekomundefined Offline
                    Marinus van Deudekom
                    RouteXperts
                    wrote on last edited by
                    #13

                    @Tore-Teigene IMG_0205.jpeg

                    This soûl do the trick

                    Honda Goldwing GL1500,
                    Honda Silverwing GL 650
                    DMD2 T865X 8 inch Android tablet using MRA next for navigation
                    Garmin XT (almost in the cupboard)
                    Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                    Tore Teigeneundefined 1 Reply Last reply
                    0
                    • Marinus van Deudekomundefined Marinus van Deudekom

                      @Tore-Teigene IMG_0205.jpeg

                      This soûl do the trick

                      Tore Teigeneundefined Offline
                      Tore Teigeneundefined Offline
                      Tore Teigene
                      wrote on last edited by
                      #14

                      @Marinus-van-Deudekom

                      Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                      Marinus van Deudekomundefined white.mouseundefined 2 Replies Last reply
                      0
                      • Tore Teigeneundefined Tore Teigene

                        @Marinus-van-Deudekom

                        Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekom
                        RouteXperts
                        wrote on last edited by
                        #15

                        @Tore-Teigene That would be my idea😁

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                        1 Reply Last reply
                        0
                        • Tore Teigeneundefined Tore Teigene

                          @Marinus-van-Deudekom

                          Thanks Marinus. I'll give it some more tries before i do the uninstall option.

                          white.mouseundefined Offline
                          white.mouseundefined Offline
                          white.mouse
                          wrote on last edited by
                          #16

                          @Tore-Teigene
                          Jeg vet ikke om det hjelper, men prøv å tømme appens hurtigminne. Jeg hadde også noen merkelige problemer her om dagen, og de ble alle løst med det.

                          Ik weet niet of het helpt, maar probeer eens het cache geheugen van de app leeg te maken. IK had laatst ook wat vreemde problemen en die zijn daarmee allemaal opgelost.

                          met een R1250RT met TFT en BMW Connected Ride App; de Garmin Zumo XT en My Route App in combinatie met de Carpuride W702 (voor Android op de Motor!)

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