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  4. Unable to recalculate... and again and again.

Unable to recalculate... and again and again.

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Con Hennekensundefined Con Hennekens

    Can people experiencing this problem regularly, check if they left home or work starting the app in wifi conditions, after which the phone switches to cell network when this problem occurs? I have seen this behaviour a lot on my previous phone. I am guessing that something goes wrong after switching between different networks. The internet-availability test in the app succeeds, but somehow the service cannot be reached. In my case this problem ONLY occurred while online navigating (even with downloaded maps, because the calculation in that case is still done online. A force close followed by a restart and resume fixes it (network conditions are re-initialised?).

    Another thing I read not long ago, is that the DuckDuck Go app seems to block certain outgoing traffic. Is that something you use?

    Edwin_Mundefined Offline
    Edwin_Mundefined Offline
    Edwin_M
    wrote on last edited by
    #8

    @Con-Hennekens none of the above in my case

    Samsung S24+ Android, Carpuride W702 , KTM 1290 Super Adventure & Wielrenfietsen

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    • Marschelundefined Offline
      Marschelundefined Offline
      Marschel
      wrote on last edited by
      #9

      @Con-Hennekens
      For me too, the phone was only online the whole time via phone data traffic.

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      • Dave J 0undefined Offline
        Dave J 0undefined Offline
        Dave J 0
        Valued contributor
        wrote on last edited by Dave J 0
        #10

        @Con-Hennekens None of the above for me too. Using 4.1.0-276 with Android 14 on Pixel 6 Pro. I was out on a route today and skipped Point 3 well in advance of reaching the point and was online at that time - tracklog. All going well until I decided to go past Point 4 to see what would happen. I am offline at this point (unlike the other day where the same problem happened) and the 'cannot calculate' starts - video of the problem.

        Turning around and heading back to Point 4, the problem continues as I approach Point 4 until I am back on the planned route after Point 4 - video.

        Note that in both videos whether heading away from or to Point 4, the distance and turn indications do not change also:
        Screenshot 2024-03-08 163927.png

        @Corjan-Meijerink, I have sent you the log file from my device just in case it helps.

        Kind Regards. Help where I can.
        Ducati Multistrada V4 Rally
        iPhone 15 Pro
        Chigee AIO-5 Play
        Google Pixel 6 Pro - mounted on SP Connect Plus
        Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

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        • Con Hennekensundefined Con Hennekens

          Can people experiencing this problem regularly, check if they left home or work starting the app in wifi conditions, after which the phone switches to cell network when this problem occurs? I have seen this behaviour a lot on my previous phone. I am guessing that something goes wrong after switching between different networks. The internet-availability test in the app succeeds, but somehow the service cannot be reached. In my case this problem ONLY occurred while online navigating (even with downloaded maps, because the calculation in that case is still done online. A force close followed by a restart and resume fixes it (network conditions are re-initialised?).

          Another thing I read not long ago, is that the DuckDuck Go app seems to block certain outgoing traffic. Is that something you use?

          RetiredWingManundefined Offline
          RetiredWingManundefined Offline
          RetiredWingMan
          Valued contributor
          wrote on last edited by
          #11

          @Con-Hennekens my most recent was not from home so no wifi Internet and I was in offline mode.

          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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          • Jörgenundefined Offline
            Jörgenundefined Offline
            Jörgen
            Valued contributor
            wrote on last edited by Jörgen
            #12

            Same Problem Yesterday. Start cury Road to Home, left the track and IT could Not recalculate.

            Screenshot_20240308-155402.png

            Strange Route anyway.

            Same days before, even 20m from original Route, No calculation. Everything was ok, Signal GPS etc.

            Screenshot_20240302-145902.png

            Hardware
            iPhone 12 pro (iOS 17.0.2)
            Oukitel RT3 (Andr. 12)
            Samsung Galaxy XCover 4 (Andr. 9 Pie)
            Wireless CarPlay mit (Elebest C650)
            Wired CarPlay (SEAT Arona - 2021)
            For more information, click here

            marc van der heijdenundefined 1 Reply Last reply
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            • Corjan Meijerinkundefined Online
              Corjan Meijerinkundefined Online
              Corjan Meijerink
              Developer
              wrote on last edited by
              #13

              What travelmode are you using when this occurs?

              Dave J 0undefined Jörgenundefined 2 Replies Last reply
              0
              • Corjan Meijerinkundefined Corjan Meijerink

                What travelmode are you using when this occurs?

                Dave J 0undefined Offline
                Dave J 0undefined Offline
                Dave J 0
                Valued contributor
                wrote on last edited by Dave J 0
                #14

                @Corjan-Meijerink Motorcycle travel mode was selected on both occasions I have seen this. One for a route and one for an A to B.

                Kind Regards. Help where I can.
                Ducati Multistrada V4 Rally
                iPhone 15 Pro
                Chigee AIO-5 Play
                Google Pixel 6 Pro - mounted on SP Connect Plus
                Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

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                • Corjan Meijerinkundefined Corjan Meijerink

                  What travelmode are you using when this occurs?

                  Jörgenundefined Offline
                  Jörgenundefined Offline
                  Jörgen
                  Valued contributor
                  wrote on last edited by
                  #15

                  @Corjan-Meijerink same for me, motorcycle mode.

                  Hardware
                  iPhone 12 pro (iOS 17.0.2)
                  Oukitel RT3 (Andr. 12)
                  Samsung Galaxy XCover 4 (Andr. 9 Pie)
                  Wireless CarPlay mit (Elebest C650)
                  Wired CarPlay (SEAT Arona - 2021)
                  For more information, click here

                  1 Reply Last reply
                  0
                  • Marschelundefined Offline
                    Marschelundefined Offline
                    Marschel
                    wrote on last edited by
                    #16

                    @Corjan-Meijerink same for me, motorcycle mode.

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                    • Corjan Meijerinkundefined Online
                      Corjan Meijerinkundefined Online
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #17

                      Could you let me know if the same happens in car (default drive) mode? @Marschel @Jörgen @Dave-J-0

                      Jörgenundefined 1 Reply Last reply
                      0
                      • Marschelundefined Offline
                        Marschelundefined Offline
                        Marschel
                        wrote on last edited by
                        #18

                        @Corjan-Meijerink
                        Hello Corjan,
                        I'll test it on the drive home tomorrow and report back.

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                        • Marschelundefined Offline
                          Marschelundefined Offline
                          Marschel
                          wrote on last edited by
                          #19

                          @Corjan-Meijerink
                          Hello Corjan, I set the travel mode to car and drove the same route again and left the route at the same point. I did this again at a second point. Both times the route was recalculated very quickly without the error message "Route calculation not possible". The error then occurred again when I changed the travel mode to motorcycle.

                          Corjan Meijerinkundefined 1 Reply Last reply
                          0
                          • Marschelundefined Marschel

                            @Corjan-Meijerink
                            Hello Corjan, I set the travel mode to car and drove the same route again and left the route at the same point. I did this again at a second point. Both times the route was recalculated very quickly without the error message "Route calculation not possible". The error then occurred again when I changed the travel mode to motorcycle.

                            Corjan Meijerinkundefined Online
                            Corjan Meijerinkundefined Online
                            Corjan Meijerink
                            Developer
                            wrote on last edited by
                            #20

                            @Marschel Excellent feedback! I will release an updated beta in a bit (and announce so) which will solve the issue 🙂

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                            • Corjan Meijerinkundefined Corjan Meijerink

                              Could you let me know if the same happens in car (default drive) mode? @Marschel @Jörgen @Dave-J-0

                              Jörgenundefined Offline
                              Jörgenundefined Offline
                              Jörgen
                              Valued contributor
                              wrote on last edited by
                              #21

                              @Corjan-Meijerink sorry I can not test before weekend.

                              Hardware
                              iPhone 12 pro (iOS 17.0.2)
                              Oukitel RT3 (Andr. 12)
                              Samsung Galaxy XCover 4 (Andr. 9 Pie)
                              Wireless CarPlay mit (Elebest C650)
                              Wired CarPlay (SEAT Arona - 2021)
                              For more information, click here

                              1 Reply Last reply
                              0
                              • Jörgenundefined Jörgen

                                Same Problem Yesterday. Start cury Road to Home, left the track and IT could Not recalculate.

                                Screenshot_20240308-155402.png

                                Strange Route anyway.

                                Same days before, even 20m from original Route, No calculation. Everything was ok, Signal GPS etc.

                                Screenshot_20240302-145902.png

                                marc van der heijdenundefined Offline
                                marc van der heijdenundefined Offline
                                marc van der heijden
                                wrote on last edited by
                                #22

                                @Jörgen said in Unable to recalculate... and again and again.:

                                Same Problem Yesterday. Start cury Road to Home, left the track and IT could Not recalculate.

                                Screenshot_20240308-155402.png

                                Strange Route anyway.

                                Same days before, even 20m from original Route, No calculation. Everything was ok, Signal GPS etc.

                                Screenshot_20240302-145902.png

                                zoets had ik vaak als ik vanuit thuis met wifi wegreed, door bijv 5 min eerder je wifi uit te zetten op je telefoon en dus met data gebruik van je abonnement weg te rijden heb ik dit probleem niet meer gehad.

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