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"White screen"

[Beta] Problems, Bugs and other Issues
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  • b0hd1
    b0hd1 last edited by b0hd1 20 Aug 2023, 05:56 20 Aug 2023, 05:52

    If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

    It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

    Barcelona (Spain)
    𝘾𝙧𝙚𝙖𝙩𝙤𝙧 𝙤𝙛 𝙩𝙬𝙤 𝙥𝙖𝙨𝙨𝙞𝙤𝙣𝙖𝙩𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 𝙛𝙤𝙧 𝙈𝙮𝙍𝙤𝙪𝙩𝙚𝘼𝙥𝙥
    -Telegram: https://t.me/mrarutasfriends
    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
    -https://www.youtube.com/@demco17

    Con Hennekens bluetuz 2 Replies Last reply 21 Aug 2023, 17:04 Reply Quote 1
    • RwinRT
      RwinRT last edited by 21 Aug 2023, 06:29

      Same experience here, already opened a support ticket for it.

      1 Reply Last reply Reply Quote 0
      • Rob Verhoeff
        Rob Verhoeff last edited by Corjan Meijerink 21 Aug 2023, 07:08 21 Aug 2023, 06:43

        This usecase is under investigation. You probably don't have a crashlog but can make one yourself. Longpress on the version number in the app and send it to the support along with a step by step explanation of your findings.

        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
        iOS on iPhone 13 (mounted on Quadlock)
        Apple CarPlay in VW T-Roc (wired)
        Routelab on MacBook Air & iMac (Ventura & Monterey)

        1 Reply Last reply Reply Quote 0
        • Con Hennekens
          Con Hennekens @b0hd1 last edited by 21 Aug 2023, 09:11

          @b0hd1 said in "White screen":

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          I assume you meant "GSM signal loss".
          Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

          I am not affiliated with MyRoute-App. The help I am offering is entirely voluntary.
          I am just an enthusiastic user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Rob Verhoeff 1 Reply Last reply 21 Aug 2023, 09:16 Reply Quote -1
          • Rob Verhoeff
            Rob Verhoeff @Con Hennekens last edited by 21 Aug 2023, 09:16

            @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
            iOS on iPhone 13 (mounted on Quadlock)
            Apple CarPlay in VW T-Roc (wired)
            Routelab on MacBook Air & iMac (Ventura & Monterey)

            b0hd1 1 Reply Last reply 21 Aug 2023, 14:31 Reply Quote 0
            • b0hd1
              b0hd1 @Rob Verhoeff last edited by 21 Aug 2023, 14:31

              @Rob-Verhoeff Android.

              Barcelona (Spain)
              𝘾𝙧𝙚𝙖𝙩𝙤𝙧 𝙤𝙛 𝙩𝙬𝙤 𝙥𝙖𝙨𝙨𝙞𝙤𝙣𝙖𝙩𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 𝙛𝙤𝙧 𝙈𝙮𝙍𝙤𝙪𝙩𝙚𝘼𝙥𝙥
              -Telegram: https://t.me/mrarutasfriends
              -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
              -https://www.youtube.com/@demco17

              1 Reply Last reply Reply Quote 0
              • bluetuz
                bluetuz @b0hd1 last edited by 21 Aug 2023, 17:04

                @b0hd1 Same issue. Android too

                1 Reply Last reply Reply Quote 0
                • Dave J 0
                  Dave J 0 last edited by Dave J 0 21 Aug 2023, 20:04 21 Aug 2023, 20:03

                  @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                  Kind Regards. Help where I can.
                  Ducati Multistrada V4 Rally
                  iPhone 15 Pro
                  Chigee AIO-5 Play
                  Google Pixel 6 Pro - mounted on SP Connect Plus
                  Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                  b0hd1 1 Reply Last reply 22 Aug 2023, 19:27 Reply Quote 1
                  • b0hd1
                    b0hd1 @Dave J 0 last edited by b0hd1 22 Aug 2023, 19:29 22 Aug 2023, 19:27

                    @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                    https://youtu.be/ysgdEztY_vE?feature=shared

                    Barcelona (Spain)
                    𝘾𝙧𝙚𝙖𝙩𝙤𝙧 𝙤𝙛 𝙩𝙬𝙤 𝙥𝙖𝙨𝙨𝙞𝙤𝙣𝙖𝙩𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 𝙛𝙤𝙧 𝙈𝙮𝙍𝙤𝙪𝙩𝙚𝘼𝙥𝙥
                    -Telegram: https://t.me/mrarutasfriends
                    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                    -https://www.youtube.com/@demco17

                    Corjan Meijerink 1 Reply Last reply 22 Aug 2023, 19:36 Reply Quote 0
                    • Corjan Meijerink
                      Corjan Meijerink administrator @b0hd1 last edited by 22 Aug 2023, 19:36

                      @b0hd1 Thanks for sharing!

                      Marinus van Deudekom 1 Reply Last reply 23 Aug 2023, 07:30 Reply Quote 1
                      • Marinus van Deudekom
                        Marinus van Deudekom RouteXperts @Corjan Meijerink last edited by 23 Aug 2023, 07:30

                        @Corjan-Meijerink i’ve sent You a crashlog yesterday. A white screen after app crash due to an overheated Android phone. It wouldn’t start again.

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

                        1 Reply Last reply Reply Quote 0
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