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  4. "White screen"

"White screen"

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • RwinRTundefined Offline
    RwinRTundefined Offline
    RwinRT
    wrote on last edited by
    #2

    Same experience here, already opened a support ticket for it.

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    • Rob Verhoeffundefined Offline
      Rob Verhoeffundefined Offline
      Rob Verhoeff
      Alpha tester
      wrote on last edited by Corjan Meijerink
      #3

      This usecase is under investigation. You probably don't have a crashlog but can make one yourself. Longpress on the version number in the app and send it to the support along with a step by step explanation of your findings.

      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
      iOS on iPhone 13 (mounted on Quadlock)
      Apple CarPlay in VW T-Roc (wired)
      Routelab on MacBook Air & iMac (Ventura & Monterey)

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      • b0hd1undefined b0hd1

        If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

        It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        Alpha tester
        wrote on last edited by
        #4

        @b0hd1 said in "White screen":

        If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

        It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

        I assume you meant "GSM signal loss".
        Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Rob Verhoeffundefined 1 Reply Last reply
        -1
        • Con Hennekensundefined Con Hennekens

          @b0hd1 said in "White screen":

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          I assume you meant "GSM signal loss".
          Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

          Rob Verhoeffundefined Offline
          Rob Verhoeffundefined Offline
          Rob Verhoeff
          Alpha tester
          wrote on last edited by
          #5

          @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

          BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
          iOS on iPhone 13 (mounted on Quadlock)
          Apple CarPlay in VW T-Roc (wired)
          Routelab on MacBook Air & iMac (Ventura & Monterey)

          b0hd1undefined 1 Reply Last reply
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          • Rob Verhoeffundefined Rob Verhoeff

            @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

            b0hd1undefined Offline
            b0hd1undefined Offline
            b0hd1
            wrote on last edited by
            #6

            @Rob-Verhoeff Android.

            Barcelona (Spain)
            ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
            -Telegram: https://t.me/mrarutasfriends
            -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
            -https://www.youtube.com/@demco17

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            • b0hd1undefined b0hd1

              If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

              It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

              bluetuzundefined Offline
              bluetuzundefined Offline
              bluetuz
              wrote on last edited by
              #7

              @b0hd1 Same issue. Android too

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              • Dave J 0undefined Offline
                Dave J 0undefined Offline
                Dave J 0
                Valued contributor
                wrote on last edited by Dave J 0
                #8

                @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                Kind Regards. Help where I can.
                Ducati Multistrada V4 Rally
                iPhone 15 Pro
                Chigee AIO-5 Play
                Google Pixel 6 Pro - mounted on SP Connect Plus
                Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                b0hd1undefined 1 Reply Last reply
                1
                • Dave J 0undefined Dave J 0

                  @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                  b0hd1undefined Offline
                  b0hd1undefined Offline
                  b0hd1
                  wrote on last edited by b0hd1
                  #9

                  @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                  https://youtu.be/ysgdEztY_vE?feature=shared

                  Barcelona (Spain)
                  ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                  -Telegram: https://t.me/mrarutasfriends
                  -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                  -https://www.youtube.com/@demco17

                  Corjan Meijerinkundefined 1 Reply Last reply
                  0
                  • b0hd1undefined b0hd1

                    @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                    https://youtu.be/ysgdEztY_vE?feature=shared

                    Corjan Meijerinkundefined Offline
                    Corjan Meijerinkundefined Offline
                    Corjan Meijerink
                    Developer
                    wrote on last edited by
                    #10

                    @b0hd1 Thanks for sharing!

                    Marinus van Deudekomundefined 1 Reply Last reply
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                    • Corjan Meijerinkundefined Corjan Meijerink

                      @b0hd1 Thanks for sharing!

                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekomundefined Offline
                      Marinus van Deudekom
                      Valued contributor
                      wrote on last edited by
                      #11

                      @Corjan-Meijerink iโ€™ve sent You a crashlog yesterday. A white screen after app crash due to an overheated Android phone. It wouldnโ€™t start again.

                      Honda Goldwing GL1500,
                      Honda Silverwing GL 650
                      DMD2 T865X 8 inch Android tablet using MRA next for navigation
                      Garmin XT (almost in the cupboard)
                      Samsung S20FE mounted on a Quadlock and using Android Auto in my car

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