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"White screen"

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • b0hd1undefined Offline
    b0hd1undefined Offline
    b0hd1
    wrote on last edited by b0hd1
    #1

    If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

    It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

    Barcelona (Spain)
    ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
    -Telegram: https://t.me/mrarutasfriends
    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
    -https://www.youtube.com/@demco17

    Con Hennekensundefined bluetuzundefined 2 Replies Last reply
    1
    • RwinRTundefined Offline
      RwinRTundefined Offline
      RwinRT
      wrote on last edited by
      #2

      Same experience here, already opened a support ticket for it.

      1 Reply Last reply
      0
      • Rob Verhoeffundefined Online
        Rob Verhoeffundefined Online
        Rob Verhoeff
        Alpha tester
        wrote on last edited by Corjan Meijerink
        #3

        This usecase is under investigation. You probably don't have a crashlog but can make one yourself. Longpress on the version number in the app and send it to the support along with a step by step explanation of your findings.

        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
        iOS on iPhone 13 (mounted on Quadlock)
        Apple CarPlay in VW T-Roc (wired)
        Routelab on MacBook Air & iMac (Ventura & Monterey)

        1 Reply Last reply
        0
        • b0hd1undefined b0hd1

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          Con Hennekensundefined Offline
          Con Hennekensundefined Offline
          Con Hennekens
          Alpha tester
          wrote on last edited by
          #4

          @b0hd1 said in "White screen":

          If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

          It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

          I assume you meant "GSM signal loss".
          Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

          I am just an enthusiastic MRA user, and hope you will be one too!

          Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

          Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

          Rob Verhoeffundefined 1 Reply Last reply
          -1
          • Con Hennekensundefined Con Hennekens

            @b0hd1 said in "White screen":

            If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

            It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

            I assume you meant "GSM signal loss".
            Yes I have been experiencing the same thing repeatedly. There might be a correlation with the OSM map problems that occured yesterday, but I am not sure. I found that when resume does not work, re-opening the route or destination from the recent routes does.

            Rob Verhoeffundefined Online
            Rob Verhoeffundefined Online
            Rob Verhoeff
            Alpha tester
            wrote on last edited by
            #5

            @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
            iOS on iPhone 13 (mounted on Quadlock)
            Apple CarPlay in VW T-Roc (wired)
            Routelab on MacBook Air & iMac (Ventura & Monterey)

            b0hd1undefined 1 Reply Last reply
            0
            • Rob Verhoeffundefined Rob Verhoeff

              @Con-Hennekens Yesterday afternoon, I tried in various ways to make the app choke on offline and online navigation combined with closing and resuming the route. I tried various different possibilities in the sequence of offline and online. Couldn't simulate a white or gray screen on iOS.

              b0hd1undefined Offline
              b0hd1undefined Offline
              b0hd1
              wrote on last edited by
              #6

              @Rob-Verhoeff Android.

              Barcelona (Spain)
              ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
              -Telegram: https://t.me/mrarutasfriends
              -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
              -https://www.youtube.com/@demco17

              1 Reply Last reply
              0
              • b0hd1undefined b0hd1

                If for any reason I stop the navigation, if I later want to Resume, the screen remains blank.

                It also occurs when it automatically switches from online mode to offline mode due to GPS signal loss.

                bluetuzundefined Offline
                bluetuzundefined Offline
                bluetuz
                wrote on last edited by
                #7

                @b0hd1 Same issue. Android too

                1 Reply Last reply
                0
                • Dave J 0undefined Offline
                  Dave J 0undefined Offline
                  Dave J 0
                  Valued contributor
                  wrote on last edited by Dave J 0
                  #8

                  @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                  Kind Regards. Help where I can.
                  Ducati Multistrada V4 Rally
                  iPhone 15 Pro
                  Chigee AIO-5 Play
                  Google Pixel 6 Pro - mounted on SP Connect Plus
                  Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                  b0hd1undefined 1 Reply Last reply
                  1
                  • Dave J 0undefined Dave J 0

                    @Rob-Verhoeff @b0hd1 @bluetuz Reported this same problem about a week ago on Android also. Corjan asked me to send the log to him.

                    b0hd1undefined Offline
                    b0hd1undefined Offline
                    b0hd1
                    wrote on last edited by b0hd1
                    #9

                    @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                    https://youtu.be/ysgdEztY_vE?feature=shared

                    Barcelona (Spain)
                    ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ค๐™ง ๐™ค๐™› ๐™ฉ๐™ฌ๐™ค ๐™ฅ๐™–๐™จ๐™จ๐™ž๐™ค๐™ฃ๐™–๐™ฉ๐™š ๐™œ๐™ง๐™ค๐™ช๐™ฅ๐™จ ๐™›๐™ค๐™ง ๐™ˆ๐™ฎ๐™๐™ค๐™ช๐™ฉ๐™š๐˜ผ๐™ฅ๐™ฅ
                    -Telegram: https://t.me/mrarutasfriends
                    -Myroute-app Web: https://www.myrouteapp.com/group/routes/7007#-1/name/asc
                    -https://www.youtube.com/@demco17

                    Corjan Meijerinkundefined 1 Reply Last reply
                    0
                    • b0hd1undefined b0hd1

                      @Dave-J-0 @Corjan-Meijerink This happens 100% of the time I want to Resume.

                      https://youtu.be/ysgdEztY_vE?feature=shared

                      Corjan Meijerinkundefined Online
                      Corjan Meijerinkundefined Online
                      Corjan Meijerink
                      Developer
                      wrote on last edited by
                      #10

                      @b0hd1 Thanks for sharing!

                      Marinus van Deudekomundefined 1 Reply Last reply
                      1
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @b0hd1 Thanks for sharing!

                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekomundefined Offline
                        Marinus van Deudekom
                        Valued contributor
                        wrote on last edited by
                        #11

                        @Corjan-Meijerink iโ€™ve sent You a crashlog yesterday. A white screen after app crash due to an overheated Android phone. It wouldnโ€™t start again.

                        Honda Goldwing GL1500,
                        Honda Silverwing GL 650
                        DMD2 T865X 8 inch Android tablet using MRA next for navigation
                        Garmin XT (almost in the cupboard)
                        Samsung S20FE mounted on a Quadlock and using Android Auto in my car

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