Skip to content
  • Categories
  • Recent
  • Popular
  • Support
  • MyRoute-app
Collapse
Brand Logo

MRA Community Forum

  1. Home
  2. The MyRoute-app
  3. [App] Problems, Bugs and other Issues
  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
59 Posts 11 Posters 11.4k Views 5 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • undefined Thomas Scharrer
    21 Aug 2023, 16:06

    @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

    undefined Offline
    undefined Offline
    Nick Carthew
    RouteXpert
    wrote on 21 Aug 2023, 17:14 last edited by
    #40

    @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

    Always willing to help if I can.
    Triumph Tiger 1200 XRT called Tina.
    MRA Navigation Next and SilverFox B8J bar buttons.
    Quadlock wireless mount for IPhone 11.
    Cardo Scala Packtalk Bold.
    TomTom Rider 500. (In the cupboard now)

    undefined 1 Reply Last reply 21 Aug 2023, 17:20
    0
    • undefined Nick Carthew
      21 Aug 2023, 17:14

      @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

      undefined Offline
      undefined Offline
      Thomas Scharrer
      wrote on 21 Aug 2023, 17:20 last edited by
      #41

      @Nick-Carthew it seems to work on some iPhones for some reason but it also doesnt work on some Android phones as far as I can see from the above tests.

      I have tried settings-wise everything that was suggested and I dont see any other setting that could have impact on this so something is for sure not right and should be figured out

      1 Reply Last reply
      0
      • undefined Offline
        undefined Offline
        Corjan Meijerink
        Developer
        wrote on 21 Aug 2023, 17:24 last edited by
        #42

        All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

        undefined 1 Reply Last reply 21 Aug 2023, 17:40
        2
        • undefined Corjan Meijerink
          21 Aug 2023, 17:24

          All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

          undefined Offline
          undefined Offline
          Thomas Scharrer
          wrote on 21 Aug 2023, 17:40 last edited by
          #43

          @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

          BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
          I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

          I can do a test as the others have done only with sound from the phone and see if that works or not.

          undefined 1 Reply Last reply 21 Aug 2023, 17:43
          0
          • undefined Thomas Scharrer
            21 Aug 2023, 17:40

            @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

            BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
            I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

            I can do a test as the others have done only with sound from the phone and see if that works or not.

            undefined Offline
            undefined Offline
            Nick Carthew
            RouteXpert
            wrote on 21 Aug 2023, 17:43 last edited by
            #44

            @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

            Always willing to help if I can.
            Triumph Tiger 1200 XRT called Tina.
            MRA Navigation Next and SilverFox B8J bar buttons.
            Quadlock wireless mount for IPhone 11.
            Cardo Scala Packtalk Bold.
            TomTom Rider 500. (In the cupboard now)

            undefined 2 Replies Last reply 21 Aug 2023, 17:51
            0
            • undefined Nick Carthew
              21 Aug 2023, 17:43

              @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

              undefined Offline
              undefined Offline
              Thomas Scharrer
              wrote on 21 Aug 2023, 17:51 last edited by
              #45

              @Nick-Carthew I am on a business trip right now and dont have my helmet with me but I will do another test with my helmet with me in the car when I am back later this week.

              Will do another test without helmet and only phone audio tomorrow.

              1 Reply Last reply
              1
              • undefined Nick Carthew
                21 Aug 2023, 17:43

                @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                undefined Offline
                undefined Offline
                Thomas Scharrer
                wrote on 22 Aug 2023, 11:07 last edited by
                #46

                @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                MRA navigation:
                I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                google maps:
                I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                IMG_4555.jpg

                undefined 1 Reply Last reply 22 Aug 2023, 11:16
                1
                • undefined Thomas Scharrer
                  22 Aug 2023, 11:07

                  @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                  MRA navigation:
                  I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                  google maps:
                  I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                  I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                  So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                  IMG_4555.jpg

                  undefined Offline
                  undefined Offline
                  Nick Carthew
                  RouteXpert
                  wrote on 22 Aug 2023, 11:16 last edited by
                  #47

                  @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                  IMG_2497.jpeg

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  undefined 1 Reply Last reply 22 Aug 2023, 12:45
                  0
                  • undefined Nick Carthew
                    22 Aug 2023, 11:16

                    @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                    IMG_2497.jpeg

                    undefined Offline
                    undefined Offline
                    Thomas Scharrer
                    wrote on 22 Aug 2023, 12:45 last edited by
                    #48

                    @Nick-Carthew yes, it is set to Always

                    undefined undefined 2 Replies Last reply 22 Aug 2023, 15:48
                    0
                    • undefined Thomas Scharrer
                      22 Aug 2023, 12:45

                      @Nick-Carthew yes, it is set to Always

                      undefined Offline
                      undefined Offline
                      RetiredWingMan
                      Valued contributor
                      wrote on 22 Aug 2023, 15:48 last edited by
                      #49

                      @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                      2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                      undefined 1 Reply Last reply 22 Aug 2023, 15:55
                      0
                      • undefined RetiredWingMan
                        22 Aug 2023, 15:48

                        @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                        undefined Offline
                        undefined Offline
                        Thomas Scharrer
                        wrote on 22 Aug 2023, 15:55 last edited by
                        #50

                        @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                        undefined 1 Reply Last reply 22 Aug 2023, 15:56
                        0
                        • undefined Thomas Scharrer
                          22 Aug 2023, 15:55

                          @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                          undefined Offline
                          undefined Offline
                          RetiredWingMan
                          Valued contributor
                          wrote on 22 Aug 2023, 15:56 last edited by
                          #51

                          @Thomas-Scharrer sorry, Android v13 option.

                          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                          1 Reply Last reply
                          0
                          • undefined Thomas Scharrer
                            22 Aug 2023, 12:45

                            @Nick-Carthew yes, it is set to Always

                            undefined Offline
                            undefined Offline
                            Thomas Scharrer
                            wrote on 4 Feb 2024, 14:41 last edited by
                            #52

                            @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                            Hi,

                            I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                            Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                            In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                            Looking forward to an update.

                            Regards,
                            Thomas

                            Con Hennekensundefined undefined 2 Replies Last reply 4 Feb 2024, 19:53
                            0
                            • undefined Thomas Scharrer
                              4 Feb 2024, 14:41

                              @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                              Hi,

                              I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                              Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                              In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                              Looking forward to an update.

                              Regards,
                              Thomas

                              Con Hennekensundefined Offline
                              Con Hennekensundefined Offline
                              Con Hennekens
                              Alpha tester
                              wrote on 4 Feb 2024, 19:53 last edited by
                              #53

                              @Thomas-Scharrer, not to my knowledge, no. But it is on the wishlist / backlog

                              I am just an enthusiastic MRA user, and hope you will be one too!

                              Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                              Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                              1 Reply Last reply
                              0
                              • undefined Thomas Scharrer
                                4 Feb 2024, 14:41

                                @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                                Hi,

                                I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                                Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                                In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                                Looking forward to an update.

                                Regards,
                                Thomas

                                undefined Offline
                                undefined Offline
                                Nick Carthew
                                RouteXpert
                                wrote on 4 Feb 2024, 20:03 last edited by
                                #54

                                @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                Always willing to help if I can.
                                Triumph Tiger 1200 XRT called Tina.
                                MRA Navigation Next and SilverFox B8J bar buttons.
                                Quadlock wireless mount for IPhone 11.
                                Cardo Scala Packtalk Bold.
                                TomTom Rider 500. (In the cupboard now)

                                undefined GT JWRundefined 2 Replies Last reply 5 Feb 2024, 06:05
                                0
                                • undefined Nick Carthew
                                  4 Feb 2024, 20:03

                                  @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                  undefined Offline
                                  undefined Offline
                                  Thomas Scharrer
                                  wrote on 5 Feb 2024, 06:05 last edited by
                                  #55

                                  @Nick-Carthew Thanks for your response.

                                  As you know from previous posts on this topic, several other users have tested this and it was so far not possilbe to find out why it works for a few users like yourself but it doesnt work for others even with the same security settings etc.

                                  I have lots of different settings etc and I also did above the same test like you in the car and as for the other users, the voice guidance and the whole navigation stops immediately when the phone is going inactive.

                                  I am still hoping that this will be fixed or at least the reason should be found why it works for some and not for others.

                                  Regards,
                                  Thomas

                                  1 Reply Last reply
                                  0
                                  • undefined Nick Carthew
                                    4 Feb 2024, 20:03

                                    @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                    GT JWRundefined Offline
                                    GT JWRundefined Offline
                                    GT JWR
                                    Valued contributor
                                    wrote on 5 Feb 2024, 14:12 last edited by
                                    #56

                                    @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                                    undefined 1 Reply Last reply 7 Feb 2024, 06:48
                                    0
                                    • GT JWRundefined GT JWR
                                      5 Feb 2024, 14:12

                                      @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                                      undefined Offline
                                      undefined Offline
                                      Thomas Scharrer
                                      wrote on 7 Feb 2024, 06:48 last edited by
                                      #57

                                      @Nick-Carthew @Con-Hennekens
                                      since this is now actually a known problem for several users, it would be nice if it could be prioritized a little higher on the wish list?

                                      1 Reply Last reply
                                      0
                                      • undefined Offline
                                        undefined Offline
                                        Corjan Meijerink
                                        Developer
                                        wrote on 8 Feb 2024, 23:02 last edited by
                                        #58

                                        Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                                        undefined 1 Reply Last reply 9 Feb 2024, 05:57
                                        3
                                        • undefined Corjan Meijerink
                                          8 Feb 2024, 23:02

                                          Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                                          undefined Offline
                                          undefined Offline
                                          Thomas Scharrer
                                          wrote on 9 Feb 2024, 05:57 last edited by
                                          #59

                                          @Corjan-Meijerink thanks a lot, thats really great news for this years riding season 🙂

                                          1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • 1
                                          • 2
                                          • 3
                                          ACTIVE USERS
                                          Hans van de Ven MR.MRAundefined
                                          Hans van de Ven MR.MRA
                                          about an hour ago
                                          undefined
                                          RetiredWingMan
                                          about 7 hours ago
                                          Rob Verhoeffundefined
                                          Rob Verhoeff
                                          about 9 hours ago
                                          Con Hennekensundefined
                                          Con Hennekens
                                          about 17 hours ago
                                          Jörgenundefined
                                          Jörgen
                                          about 21 hours ago
                                          undefined
                                          Nick Carthew
                                          a day ago
                                          undefined
                                          Corjan Meijerink
                                          2 days ago
                                          GT JWRundefined
                                          GT JWR
                                          17 days ago
                                          richtea999undefined
                                          richtea999
                                          15 May 2025, 10:57
                                          undefined
                                          Thomas Scharrer
                                          18 Dec 2024, 10:40
                                          Lynchy67undefined
                                          Lynchy67
                                          23 Oct 2024, 11:32
                                          POPULAR TOPICS
                                          • Sorting of routes
                                            undefined
                                            Erdna
                                            about 16 hours ago
                                            0
                                            14
                                            238

                                          • zie het volgende routepunt niet op applecarplay
                                            Hubert Thoringundefined
                                            Hubert Thoring
                                            about 12 hours ago
                                            0
                                            8
                                            119

                                          • route wordt door MRA tijdens rijden gewijzigd; routepunten worden overgeslagen
                                            Con Hennekensundefined
                                            Con Hennekens
                                            about 17 hours ago
                                            1
                                            36
                                            225

                                          • Route rijden met MRA Next
                                            Hans van de Ven MR.MRAundefined
                                            Hans van de Ven MR.MRA
                                            about an hour ago
                                            0
                                            3
                                            40

                                          • route als track = soms niet gelijk
                                            undefined
                                            Bouke Ent
                                            about 13 hours ago
                                            0
                                            5
                                            170

                                          • Wanneer gebruik je welke kaart....
                                            Hans van de Ven MR.MRAundefined
                                            Hans van de Ven MR.MRA
                                            about an hour ago
                                            0
                                            13
                                            324

                                          • I do not receive all announcements
                                            undefined
                                            RetiredWingMan
                                            about 7 hours ago
                                            0
                                            2
                                            11

                                          • Geo Grids?
                                            undefined
                                            RetiredWingMan
                                            about 7 hours ago
                                            0
                                            3
                                            76
                                          MY GROUPS
                                          • Login

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Popular
                                          • Support
                                          • MyRoute-app