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  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
59 Posts 11 Posters 9.1k Views 5 Watching
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  • Nick Carthewundefined Nick Carthew

    @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

    Thomas Scharrerundefined Offline
    Thomas Scharrerundefined Offline
    Thomas Scharrer
    wrote on last edited by
    #45

    @Nick-Carthew I am on a business trip right now and dont have my helmet with me but I will do another test with my helmet with me in the car when I am back later this week.

    Will do another test without helmet and only phone audio tomorrow.

    1 Reply Last reply
    1
    • Nick Carthewundefined Nick Carthew

      @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

      Thomas Scharrerundefined Offline
      Thomas Scharrerundefined Offline
      Thomas Scharrer
      wrote on last edited by
      #46

      @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

      MRA navigation:
      I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

      google maps:
      I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
      I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

      So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

      IMG_4555.jpg

      Nick Carthewundefined 1 Reply Last reply
      1
      • Thomas Scharrerundefined Thomas Scharrer

        @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

        MRA navigation:
        I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

        google maps:
        I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
        I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

        So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

        IMG_4555.jpg

        Nick Carthewundefined Offline
        Nick Carthewundefined Offline
        Nick Carthew
        RouteXperts Instructor
        wrote on last edited by
        #47

        @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

        IMG_2497.jpeg

        Always willing to help if I can.
        Triumph Tiger 1200 XRT called Tina.
        MRA Navigation Next and SilverFox B8J bar buttons.
        Quadlock wireless mount for IPhone 11.
        Cardo Scala Packtalk Bold.
        TomTom Rider 500. (In the cupboard now)

        Thomas Scharrerundefined 1 Reply Last reply
        0
        • Nick Carthewundefined Nick Carthew

          @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

          IMG_2497.jpeg

          Thomas Scharrerundefined Offline
          Thomas Scharrerundefined Offline
          Thomas Scharrer
          wrote on last edited by
          #48

          @Nick-Carthew yes, it is set to Always

          RetiredWingManundefined Thomas Scharrerundefined 2 Replies Last reply
          0
          • Thomas Scharrerundefined Thomas Scharrer

            @Nick-Carthew yes, it is set to Always

            RetiredWingManundefined Offline
            RetiredWingManundefined Offline
            RetiredWingMan
            wrote on last edited by
            #49

            @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

            2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

            Thomas Scharrerundefined 1 Reply Last reply
            0
            • RetiredWingManundefined RetiredWingMan

              @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

              Thomas Scharrerundefined Offline
              Thomas Scharrerundefined Offline
              Thomas Scharrer
              wrote on last edited by
              #50

              @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

              RetiredWingManundefined 1 Reply Last reply
              0
              • Thomas Scharrerundefined Thomas Scharrer

                @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                RetiredWingManundefined Offline
                RetiredWingManundefined Offline
                RetiredWingMan
                wrote on last edited by
                #51

                @Thomas-Scharrer sorry, Android v13 option.

                2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                1 Reply Last reply
                0
                • Thomas Scharrerundefined Thomas Scharrer

                  @Nick-Carthew yes, it is set to Always

                  Thomas Scharrerundefined Offline
                  Thomas Scharrerundefined Offline
                  Thomas Scharrer
                  wrote on last edited by
                  #52

                  @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                  Hi,

                  I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                  Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                  In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                  Looking forward to an update.

                  Regards,
                  Thomas

                  Con Hennekensundefined Nick Carthewundefined 2 Replies Last reply
                  0
                  • Thomas Scharrerundefined Thomas Scharrer

                    @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                    Hi,

                    I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                    Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                    In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                    Looking forward to an update.

                    Regards,
                    Thomas

                    Con Hennekensundefined Offline
                    Con Hennekensundefined Offline
                    Con Hennekens
                    wrote on last edited by
                    #53

                    @Thomas-Scharrer, not to my knowledge, no. But it is on the wishlist / backlog

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    1 Reply Last reply
                    0
                    • Thomas Scharrerundefined Thomas Scharrer

                      @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                      Hi,

                      I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                      Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                      In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                      Looking forward to an update.

                      Regards,
                      Thomas

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXperts Instructor
                      wrote on last edited by
                      #54

                      @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      Thomas Scharrerundefined GT JWRundefined 2 Replies Last reply
                      0
                      • Nick Carthewundefined Nick Carthew

                        @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                        Thomas Scharrerundefined Offline
                        Thomas Scharrerundefined Offline
                        Thomas Scharrer
                        wrote on last edited by
                        #55

                        @Nick-Carthew Thanks for your response.

                        As you know from previous posts on this topic, several other users have tested this and it was so far not possilbe to find out why it works for a few users like yourself but it doesnt work for others even with the same security settings etc.

                        I have lots of different settings etc and I also did above the same test like you in the car and as for the other users, the voice guidance and the whole navigation stops immediately when the phone is going inactive.

                        I am still hoping that this will be fixed or at least the reason should be found why it works for some and not for others.

                        Regards,
                        Thomas

                        1 Reply Last reply
                        0
                        • Nick Carthewundefined Nick Carthew

                          @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                          GT JWRundefined Offline
                          GT JWRundefined Offline
                          GT JWR
                          wrote on last edited by
                          #56

                          @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                          Thomas Scharrerundefined 1 Reply Last reply
                          0
                          • GT JWRundefined GT JWR

                            @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                            Thomas Scharrerundefined Offline
                            Thomas Scharrerundefined Offline
                            Thomas Scharrer
                            wrote on last edited by
                            #57

                            @Nick-Carthew @Con-Hennekens
                            since this is now actually a known problem for several users, it would be nice if it could be prioritized a little higher on the wish list?

                            1 Reply Last reply
                            0
                            • Corjan Meijerinkundefined Offline
                              Corjan Meijerinkundefined Offline
                              Corjan Meijerink
                              administrator
                              wrote on last edited by
                              #58

                              Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                              Thomas Scharrerundefined 1 Reply Last reply
                              3
                              • Corjan Meijerinkundefined Corjan Meijerink

                                Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                                Thomas Scharrerundefined Offline
                                Thomas Scharrerundefined Offline
                                Thomas Scharrer
                                wrote on last edited by
                                #59

                                @Corjan-Meijerink thanks a lot, thats really great news for this years riding season 🙂

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