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  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Nick Carthewundefined Nick Carthew

    @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

    Thomas Scharrerundefined Offline
    Thomas Scharrerundefined Offline
    Thomas Scharrer
    wrote on last edited by
    #41

    @Nick-Carthew it seems to work on some iPhones for some reason but it also doesnt work on some Android phones as far as I can see from the above tests.

    I have tried settings-wise everything that was suggested and I dont see any other setting that could have impact on this so something is for sure not right and should be figured out

    1 Reply Last reply
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    • Corjan Meijerinkundefined Offline
      Corjan Meijerinkundefined Offline
      Corjan Meijerink
      administrator
      wrote on last edited by
      #42

      All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

      Thomas Scharrerundefined 1 Reply Last reply
      2
      • Corjan Meijerinkundefined Corjan Meijerink

        All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

        Thomas Scharrerundefined Offline
        Thomas Scharrerundefined Offline
        Thomas Scharrer
        wrote on last edited by
        #43

        @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

        BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
        I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

        I can do a test as the others have done only with sound from the phone and see if that works or not.

        Nick Carthewundefined 1 Reply Last reply
        0
        • Thomas Scharrerundefined Thomas Scharrer

          @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

          BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
          I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

          I can do a test as the others have done only with sound from the phone and see if that works or not.

          Nick Carthewundefined Offline
          Nick Carthewundefined Offline
          Nick Carthew
          RouteXperts Instructor
          wrote on last edited by
          #44

          @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Thomas Scharrerundefined 2 Replies Last reply
          0
          • Nick Carthewundefined Nick Carthew

            @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

            Thomas Scharrerundefined Offline
            Thomas Scharrerundefined Offline
            Thomas Scharrer
            wrote on last edited by
            #45

            @Nick-Carthew I am on a business trip right now and dont have my helmet with me but I will do another test with my helmet with me in the car when I am back later this week.

            Will do another test without helmet and only phone audio tomorrow.

            1 Reply Last reply
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            • Nick Carthewundefined Nick Carthew

              @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

              Thomas Scharrerundefined Offline
              Thomas Scharrerundefined Offline
              Thomas Scharrer
              wrote on last edited by
              #46

              @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

              MRA navigation:
              I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

              google maps:
              I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
              I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

              So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

              IMG_4555.jpg

              Nick Carthewundefined 1 Reply Last reply
              1
              • Thomas Scharrerundefined Thomas Scharrer

                @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                MRA navigation:
                I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                google maps:
                I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                IMG_4555.jpg

                Nick Carthewundefined Offline
                Nick Carthewundefined Offline
                Nick Carthew
                RouteXperts Instructor
                wrote on last edited by
                #47

                @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                IMG_2497.jpeg

                Always willing to help if I can.
                Triumph Tiger 1200 XRT called Tina.
                MRA Navigation Next and SilverFox B8J bar buttons.
                Quadlock wireless mount for IPhone 11.
                Cardo Scala Packtalk Bold.
                TomTom Rider 500. (In the cupboard now)

                Thomas Scharrerundefined 1 Reply Last reply
                0
                • Nick Carthewundefined Nick Carthew

                  @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                  IMG_2497.jpeg

                  Thomas Scharrerundefined Offline
                  Thomas Scharrerundefined Offline
                  Thomas Scharrer
                  wrote on last edited by
                  #48

                  @Nick-Carthew yes, it is set to Always

                  RetiredWingManundefined Thomas Scharrerundefined 2 Replies Last reply
                  0
                  • Thomas Scharrerundefined Thomas Scharrer

                    @Nick-Carthew yes, it is set to Always

                    RetiredWingManundefined Offline
                    RetiredWingManundefined Offline
                    RetiredWingMan
                    wrote on last edited by
                    #49

                    @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                    Thomas Scharrerundefined 1 Reply Last reply
                    0
                    • RetiredWingManundefined RetiredWingMan

                      @Thomas-Scharrer there is an App option under battery ... unrestricted, optimized or restricted. Could thus be an issue?

                      Thomas Scharrerundefined Offline
                      Thomas Scharrerundefined Offline
                      Thomas Scharrer
                      wrote on last edited by
                      #50

                      @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                      RetiredWingManundefined 1 Reply Last reply
                      0
                      • Thomas Scharrerundefined Thomas Scharrer

                        @Doug-Robinson I couldnt find that. On my iPhone under battery settings there is only something called "battery usage by app" which shows how much battery % a specific app is using

                        RetiredWingManundefined Offline
                        RetiredWingManundefined Offline
                        RetiredWingMan
                        wrote on last edited by
                        #51

                        @Thomas-Scharrer sorry, Android v13 option.

                        2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

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                        0
                        • Thomas Scharrerundefined Thomas Scharrer

                          @Nick-Carthew yes, it is set to Always

                          Thomas Scharrerundefined Offline
                          Thomas Scharrerundefined Offline
                          Thomas Scharrer
                          wrote on last edited by
                          #52

                          @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                          Hi,

                          I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                          Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                          In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                          Looking forward to an update.

                          Regards,
                          Thomas

                          Con Hennekensundefined Nick Carthewundefined 2 Replies Last reply
                          0
                          • Thomas Scharrerundefined Thomas Scharrer

                            @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                            Hi,

                            I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                            Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                            In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                            Looking forward to an update.

                            Regards,
                            Thomas

                            Con Hennekensundefined Offline
                            Con Hennekensundefined Offline
                            Con Hennekens
                            wrote on last edited by
                            #53

                            @Thomas-Scharrer, not to my knowledge, no. But it is on the wishlist / backlog

                            I am just an enthusiastic MRA user, and hope you will be one too!

                            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                            1 Reply Last reply
                            0
                            • Thomas Scharrerundefined Thomas Scharrer

                              @Con-Hennekens @Corjan-Meijerink @Nick-Carthew

                              Hi,

                              I just wanted to ask if there is any progress or any plan to fix this problem that the navigation stops when the phone is inactive.

                              Last year I was not able to use MRA navigation at all because of this issue. A new riding season is approaching soon and my hope is that this will be fixed that I can use MRA this season.

                              In case there is no plan at all to fix this then that is also good to know because then I need find another solution for myself (based on google maps where this is no problem) and you can refund me lifetime navigation subscription.

                              Looking forward to an update.

                              Regards,
                              Thomas

                              Nick Carthewundefined Offline
                              Nick Carthewundefined Offline
                              Nick Carthew
                              RouteXperts Instructor
                              wrote on last edited by
                              #54

                              @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                              Always willing to help if I can.
                              Triumph Tiger 1200 XRT called Tina.
                              MRA Navigation Next and SilverFox B8J bar buttons.
                              Quadlock wireless mount for IPhone 11.
                              Cardo Scala Packtalk Bold.
                              TomTom Rider 500. (In the cupboard now)

                              Thomas Scharrerundefined GT JWRundefined 2 Replies Last reply
                              0
                              • Nick Carthewundefined Nick Carthew

                                @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                Thomas Scharrerundefined Offline
                                Thomas Scharrerundefined Offline
                                Thomas Scharrer
                                wrote on last edited by
                                #55

                                @Nick-Carthew Thanks for your response.

                                As you know from previous posts on this topic, several other users have tested this and it was so far not possilbe to find out why it works for a few users like yourself but it doesnt work for others even with the same security settings etc.

                                I have lots of different settings etc and I also did above the same test like you in the car and as for the other users, the voice guidance and the whole navigation stops immediately when the phone is going inactive.

                                I am still hoping that this will be fixed or at least the reason should be found why it works for some and not for others.

                                Regards,
                                Thomas

                                1 Reply Last reply
                                0
                                • Nick Carthewundefined Nick Carthew

                                  @Thomas-Scharrer As you know from my previous replies and YouTube video, it’s not a problem that affects my iPhone 11. So therefore I’m not sure if any changes have been made.

                                  GT JWRundefined Offline
                                  GT JWRundefined Offline
                                  GT JWR
                                  wrote on last edited by
                                  #56

                                  @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                                  Thomas Scharrerundefined 1 Reply Last reply
                                  0
                                  • GT JWRundefined GT JWR

                                    @Nick-Carthew interesting....I also have an iPhone 11 and it behaves just as @Thomas-Scharrer does. 🤷

                                    Thomas Scharrerundefined Offline
                                    Thomas Scharrerundefined Offline
                                    Thomas Scharrer
                                    wrote on last edited by
                                    #57

                                    @Nick-Carthew @Con-Hennekens
                                    since this is now actually a known problem for several users, it would be nice if it could be prioritized a little higher on the wish list?

                                    1 Reply Last reply
                                    0
                                    • Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      administrator
                                      wrote on last edited by
                                      #58

                                      Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                                      Thomas Scharrerundefined 1 Reply Last reply
                                      3
                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        Can confirm playing audio while having a locked screen will work in the upcoming 4.1.0 update (end this month) 🙂

                                        Thomas Scharrerundefined Offline
                                        Thomas Scharrerundefined Offline
                                        Thomas Scharrer
                                        wrote on last edited by
                                        #59

                                        @Corjan-Meijerink thanks a lot, thats really great news for this years riding season 🙂

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