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Garmin Drive App on iOS crashes on opening (New update from yesterday)

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  • Albert van den Elsenundefined Offline
    Albert van den Elsenundefined Offline
    Albert van den Elsen
    wrote on last edited by
    #17

    Same problem.
    I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
    I have the latest IOS version installed.
    So far so good. Everytime I open Garmin Drive everything go's well.
    But.......
    When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
    I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

    Reinhard-32undefined 1 Reply Last reply
    0
    • Albert van den Elsenundefined Albert van den Elsen

      Same problem.
      I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
      I have the latest IOS version installed.
      So far so good. Everytime I open Garmin Drive everything go's well.
      But.......
      When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
      I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

      Reinhard-32undefined Do not disturb
      Reinhard-32undefined Do not disturb
      Reinhard-32
      wrote on last edited by
      #18

      @Albert-van-den-Elsen The problem is the Garmin drive app. The app was updated to 4.15.02 4 days ago.

      Kindly regards
      Reinhard

      ZumoXT, Zumo 590, Montana 700i and Mac

      1 Reply Last reply
      0
      • Catalinaundefined Offline
        Catalinaundefined Offline
        Catalina
        wrote on last edited by Catalina
        #19

        Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

        Jimmy Doroughundefined Steve Lynchundefined Albert van den Elsenundefined 3 Replies Last reply
        2
        • Steve Lynchundefined Offline
          Steve Lynchundefined Offline
          Steve Lynch
          wrote on last edited by
          #20

          It is definitely a Garmin issue not iOS.
          I have an older iPad that I use when I go on Tour.
          I never allow anything to automatically update on this device, including iOS.

          I have just installed iOS 14.15.1 on this older iPAD.
          The Garmin Drive App on this is Version 4.13.32

          I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
          No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

          No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

          You don’t stop riding when you get old, you get old when you stop riding.

          Hans van de Ven MR.MRAundefined 1 Reply Last reply
          0
          • Catalinaundefined Catalina

            Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

            Jimmy Doroughundefined Offline
            Jimmy Doroughundefined Offline
            Jimmy Dorough
            wrote on last edited by
            #21

            @Catalina I’ll have to try again after work. I deleted Drive, reinstalled it, but was unable to pair it this time. Could be yet another issue with Drive.

            Steve Lynchundefined 1 Reply Last reply
            0
            • Jimmy Doroughundefined Jimmy Dorough

              @Catalina I’ll have to try again after work. I deleted Drive, reinstalled it, but was unable to pair it this time. Could be yet another issue with Drive.

              Steve Lynchundefined Offline
              Steve Lynchundefined Offline
              Steve Lynch
              wrote on last edited by
              #22

              @Jimmy-Dorough

              For me when I reinstall Garmin Drive it creates a second instance of the Device in the Bluetooth settings.
              For me I have to “forget” both then it will pair again.

              You don’t stop riding when you get old, you get old when you stop riding.

              Jimmy Doroughundefined 1 Reply Last reply
              0
              • Catalinaundefined Catalina

                Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

                Steve Lynchundefined Offline
                Steve Lynchundefined Offline
                Steve Lynch
                wrote on last edited by Steve Lynch
                #23

                @Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

                Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

                Hi Catalina,

                I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
                It continues to crash their after.

                Was the change applied only for when using the connector?
                I’m on an iPad Pro.

                Steve.

                You don’t stop riding when you get old, you get old when you stop riding.

                Catalinaundefined 1 Reply Last reply
                0
                • Steve Lynchundefined Steve Lynch

                  @Jimmy-Dorough

                  For me when I reinstall Garmin Drive it creates a second instance of the Device in the Bluetooth settings.
                  For me I have to “forget” both then it will pair again.

                  Jimmy Doroughundefined Offline
                  Jimmy Doroughundefined Offline
                  Jimmy Dorough
                  wrote on last edited by
                  #24

                  @Steve-Lynch same. Isn't that. Will troubleshoot later.

                  1 Reply Last reply
                  0
                  • Steve Lynchundefined Steve Lynch

                    @Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

                    Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

                    Hi Catalina,

                    I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
                    It continues to crash their after.

                    Was the change applied only for when using the connector?
                    I’m on an iPad Pro.

                    Steve.

                    Catalinaundefined Offline
                    Catalinaundefined Offline
                    Catalina
                    wrote on last edited by
                    #25

                    @Steve-Lynch Hi Steve,

                    I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

                    Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

                    Steve Lynchundefined 1 Reply Last reply
                    0
                    • Catalinaundefined Catalina

                      Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

                      Albert van den Elsenundefined Offline
                      Albert van den Elsenundefined Offline
                      Albert van den Elsen
                      wrote on last edited by Albert van den Elsen
                      #26

                      @Catalina
                      Hi Catalina,
                      I don't think MRA Connector is the issue.
                      That works perfect for me.

                      But the problem is on my iPhone with MRA planner and the export to Garmin Drive.
                      Same result from my site. Garmin Drive Immideately crashed.
                      But I figured out Garmin Drive is the big issue.
                      I made an export from Garmin Explorer to Garmin Drive with the same result.
                      In this case MRA was not involved.

                      1 Reply Last reply
                      0
                      • Catalinaundefined Catalina

                        @Steve-Lynch Hi Steve,

                        I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

                        Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

                        Steve Lynchundefined Offline
                        Steve Lynchundefined Offline
                        Steve Lynch
                        wrote on last edited by Steve Lynch
                        #27

                        @Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

                        @Steve-Lynch Hi Steve,

                        I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

                        Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

                        I previously tried the MRA GPX 1.1 Track/POI that crashed the Garmin Drive App.
                        I also also exported a GPX File from my Ordnance Survey Account that crashed the Drive app too.
                        Both of these were before your change though.
                        I will try them both again tomorrow..

                        You don’t stop riding when you get old, you get old when you stop riding.

                        1 Reply Last reply
                        0
                        • Catalinaundefined Offline
                          Catalinaundefined Offline
                          Catalina
                          wrote on last edited by
                          #28

                          Hi @Albert-van-den-Elsen and @Steve-Lynch,

                          I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

                          Reinhard-32undefined Albert van den Elsenundefined 2 Replies Last reply
                          1
                          • Catalinaundefined Catalina

                            Hi @Albert-van-den-Elsen and @Steve-Lynch,

                            I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

                            Reinhard-32undefined Do not disturb
                            Reinhard-32undefined Do not disturb
                            Reinhard-32
                            wrote on last edited by Reinhard-32
                            #29

                            @Catalina
                            In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

                            I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

                            Kindly regards
                            Reinhard

                            ZumoXT, Zumo 590, Montana 700i and Mac

                            Albert van den Elsenundefined 1 Reply Last reply
                            1
                            • Steve Lynchundefined Steve Lynch

                              It is definitely a Garmin issue not iOS.
                              I have an older iPad that I use when I go on Tour.
                              I never allow anything to automatically update on this device, including iOS.

                              I have just installed iOS 14.15.1 on this older iPAD.
                              The Garmin Drive App on this is Version 4.13.32

                              I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
                              No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

                              No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

                              Hans van de Ven MR.MRAundefined Offline
                              Hans van de Ven MR.MRAundefined Offline
                              Hans van de Ven MR.MRA
                              Instructor RouteXperts administrator
                              wrote on last edited by
                              #30

                              @Steve-Lynch

                              Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

                              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                              Steve Lynchundefined 1 Reply Last reply
                              0
                              • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                                @Steve-Lynch

                                Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

                                Steve Lynchundefined Offline
                                Steve Lynchundefined Offline
                                Steve Lynch
                                wrote on last edited by
                                #31

                                @Hans-van-de-Ven-MRA-Master

                                Thanks for the update Hans. 👍
                                And to all those who tested as well. 👍

                                You don’t stop riding when you get old, you get old when you stop riding.

                                1 Reply Last reply
                                0
                                • Steve Lynchundefined Offline
                                  Steve Lynchundefined Offline
                                  Steve Lynch
                                  wrote on last edited by
                                  #32

                                  Just had a software update on the Garmin XT.
                                  Not sure if its relevant to this issue but will re-install the Drive App on my iPad Pro and test.

                                  You don’t stop riding when you get old, you get old when you stop riding.

                                  1 Reply Last reply
                                  0
                                  • Steve Lynchundefined Offline
                                    Steve Lynchundefined Offline
                                    Steve Lynch
                                    wrote on last edited by
                                    #33

                                    The update on the Zumo XT was 6.20.
                                    Re-installed the Garmin Drive App on iPad Pro
                                    Resynced my data to the device.
                                    Exported a BETA GPX file
                                    As soon as I opened the route in the Garmin Drive App it crashed and continues to crash there after.

                                    Obviously not a relevant update to the current issue.

                                    You don’t stop riding when you get old, you get old when you stop riding.

                                    1 Reply Last reply
                                    0
                                    • Reinhard-32undefined Reinhard-32

                                      @Catalina
                                      In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

                                      I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

                                      Albert van den Elsenundefined Offline
                                      Albert van den Elsenundefined Offline
                                      Albert van den Elsen
                                      wrote on last edited by
                                      #34
                                      This post is deleted!
                                      1 Reply Last reply
                                      0
                                      • Catalinaundefined Catalina

                                        Hi @Albert-van-den-Elsen and @Steve-Lynch,

                                        I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

                                        Albert van den Elsenundefined Offline
                                        Albert van den Elsenundefined Offline
                                        Albert van den Elsen
                                        wrote on last edited by
                                        #35

                                        @Catalina
                                        This is the respons from Garmin:
                                        <Dutch>
                                        Bedankt dat u contact heeft opgenomen met Garmin Support.
                                        Helaas is dit een bekend probleem. We gaan dit oplossen met een update van de app.
                                        Wanneer dit gebeurd weten we nog niet. Excuus voor het ongemak.

                                        Translation.
                                        Thanks for contacting us.
                                        Sorry to tell but this is a known problem for us. We're gone fix this in a update.
                                        When this is gone happen we don't know yet.
                                        Excuses for this inconvenience.

                                        1 Reply Last reply
                                        0
                                        • Jimmy Doroughundefined Offline
                                          Jimmy Doroughundefined Offline
                                          Jimmy Dorough
                                          wrote on last edited by
                                          #36

                                          Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                                          Reinhard-32undefined Rob Veermanundefined 2 Replies Last reply
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