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Garmin Drive App on iOS crashes on opening (New update from yesterday)

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  • Steve Lynchundefined Steve Lynch

    @Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

    Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

    Hi Catalina,

    I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
    It continues to crash their after.

    Was the change applied only for when using the connector?
    I’m on an iPad Pro.

    Steve.

    Catalinaundefined Offline
    Catalinaundefined Offline
    Catalina
    wrote on last edited by
    #25

    @Steve-Lynch Hi Steve,

    I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

    Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

    Steve Lynchundefined 1 Reply Last reply
    0
    • Catalinaundefined Catalina

      Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

      Albert van den Elsenundefined Offline
      Albert van den Elsenundefined Offline
      Albert van den Elsen
      wrote on last edited by Albert van den Elsen
      #26

      @Catalina
      Hi Catalina,
      I don't think MRA Connector is the issue.
      That works perfect for me.

      But the problem is on my iPhone with MRA planner and the export to Garmin Drive.
      Same result from my site. Garmin Drive Immideately crashed.
      But I figured out Garmin Drive is the big issue.
      I made an export from Garmin Explorer to Garmin Drive with the same result.
      In this case MRA was not involved.

      1 Reply Last reply
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      • Catalinaundefined Catalina

        @Steve-Lynch Hi Steve,

        I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

        Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

        Steve Lynchundefined Offline
        Steve Lynchundefined Offline
        Steve Lynch
        wrote on last edited by Steve Lynch
        #27

        @Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

        @Steve-Lynch Hi Steve,

        I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

        Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

        I previously tried the MRA GPX 1.1 Track/POI that crashed the Garmin Drive App.
        I also also exported a GPX File from my Ordnance Survey Account that crashed the Drive app too.
        Both of these were before your change though.
        I will try them both again tomorrow..

        You don’t stop riding when you get old, you get old when you stop riding.

        1 Reply Last reply
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        • Catalinaundefined Offline
          Catalinaundefined Offline
          Catalina
          wrote on last edited by
          #28

          Hi @Albert-van-den-Elsen and @Steve-Lynch,

          I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

          Reinhard-32undefined Albert van den Elsenundefined 2 Replies Last reply
          1
          • Catalinaundefined Catalina

            Hi @Albert-van-den-Elsen and @Steve-Lynch,

            I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

            Reinhard-32undefined Offline
            Reinhard-32undefined Offline
            Reinhard-32
            wrote on last edited by Reinhard-32
            #29

            @Catalina
            In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

            I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

            Kindly regards
            Reinhard

            ZumoXT, Zumo 590, Montana 700i and Mac

            Albert van den Elsenundefined 1 Reply Last reply
            1
            • Steve Lynchundefined Steve Lynch

              It is definitely a Garmin issue not iOS.
              I have an older iPad that I use when I go on Tour.
              I never allow anything to automatically update on this device, including iOS.

              I have just installed iOS 14.15.1 on this older iPAD.
              The Garmin Drive App on this is Version 4.13.32

              I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
              No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

              No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRAundefined Offline
              Hans van de Ven MR.MRA
              Instructor RouteXperts
              wrote on last edited by
              #30

              @Steve-Lynch

              Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

              Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
              Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

              Steve Lynchundefined 1 Reply Last reply
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              • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                @Steve-Lynch

                Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

                Steve Lynchundefined Offline
                Steve Lynchundefined Offline
                Steve Lynch
                wrote on last edited by
                #31

                @Hans-van-de-Ven-MRA-Master

                Thanks for the update Hans. 👍
                And to all those who tested as well. 👍

                You don’t stop riding when you get old, you get old when you stop riding.

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                • Steve Lynchundefined Offline
                  Steve Lynchundefined Offline
                  Steve Lynch
                  wrote on last edited by
                  #32

                  Just had a software update on the Garmin XT.
                  Not sure if its relevant to this issue but will re-install the Drive App on my iPad Pro and test.

                  You don’t stop riding when you get old, you get old when you stop riding.

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                  • Steve Lynchundefined Offline
                    Steve Lynchundefined Offline
                    Steve Lynch
                    wrote on last edited by
                    #33

                    The update on the Zumo XT was 6.20.
                    Re-installed the Garmin Drive App on iPad Pro
                    Resynced my data to the device.
                    Exported a BETA GPX file
                    As soon as I opened the route in the Garmin Drive App it crashed and continues to crash there after.

                    Obviously not a relevant update to the current issue.

                    You don’t stop riding when you get old, you get old when you stop riding.

                    1 Reply Last reply
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                    • Reinhard-32undefined Reinhard-32

                      @Catalina
                      In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

                      I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

                      Albert van den Elsenundefined Offline
                      Albert van den Elsenundefined Offline
                      Albert van den Elsen
                      wrote on last edited by
                      #34
                      This post is deleted!
                      1 Reply Last reply
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                      • Catalinaundefined Catalina

                        Hi @Albert-van-den-Elsen and @Steve-Lynch,

                        I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

                        Albert van den Elsenundefined Offline
                        Albert van den Elsenundefined Offline
                        Albert van den Elsen
                        wrote on last edited by
                        #35

                        @Catalina
                        This is the respons from Garmin:
                        <Dutch>
                        Bedankt dat u contact heeft opgenomen met Garmin Support.
                        Helaas is dit een bekend probleem. We gaan dit oplossen met een update van de app.
                        Wanneer dit gebeurd weten we nog niet. Excuus voor het ongemak.

                        Translation.
                        Thanks for contacting us.
                        Sorry to tell but this is a known problem for us. We're gone fix this in a update.
                        When this is gone happen we don't know yet.
                        Excuses for this inconvenience.

                        1 Reply Last reply
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                        • Jimmy Doroughundefined Offline
                          Jimmy Doroughundefined Offline
                          Jimmy Dorough
                          wrote on last edited by
                          #36

                          Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                          Reinhard-32undefined Rob Veermanundefined 2 Replies Last reply
                          1
                          • Jimmy Doroughundefined Jimmy Dorough

                            Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                            Reinhard-32undefined Offline
                            Reinhard-32undefined Offline
                            Reinhard-32
                            wrote on last edited by Reinhard-32
                            #37

                            @Jimmy-Dorough Can you please clarify what you mean.
                            The Garmin drive app at my IPhone is still version 4.15.02 and no update is available.

                            Kindly regards
                            Reinhard

                            ZumoXT, Zumo 590, Montana 700i and Mac

                            Jimmy Doroughundefined 1 Reply Last reply
                            0
                            • Jimmy Doroughundefined Jimmy Dorough

                              Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                              Rob Veermanundefined Offline
                              Rob Veermanundefined Offline
                              Rob Veerman
                              wrote on last edited by
                              #38

                              @Jimmy-Dorough The problem is fixed. After the update a GPX could be sent via Garmin Drive to the XT by iPhone.

                              1 Reply Last reply
                              1
                              • Reinhard-32undefined Reinhard-32

                                @Jimmy-Dorough Can you please clarify what you mean.
                                The Garmin drive app at my IPhone is still version 4.15.02 and no update is available.

                                Jimmy Doroughundefined Offline
                                Jimmy Doroughundefined Offline
                                Jimmy Dorough
                                wrote on last edited by
                                #39

                                @Reinhard-32 4.15.03 is out. Sometimes it’s not available to everyone on the App Store at the same time.

                                Reinhard-32undefined 1 Reply Last reply
                                1
                                • Jimmy Doroughundefined Jimmy Dorough

                                  @Reinhard-32 4.15.03 is out. Sometimes it’s not available to everyone on the App Store at the same time.

                                  Reinhard-32undefined Offline
                                  Reinhard-32undefined Offline
                                  Reinhard-32
                                  wrote on last edited by Reinhard-32
                                  #40

                                  @Jimmy-Dorough ok, thanks. So we have to wait for this update.
                                  Update: the new release 4.15.03 appears in the app store now. I updated the app and it works.🙂

                                  Kindly regards
                                  Reinhard

                                  ZumoXT, Zumo 590, Montana 700i and Mac

                                  1 Reply Last reply
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                                  • Steve Lynchundefined Offline
                                    Steve Lynchundefined Offline
                                    Steve Lynch
                                    wrote on last edited by Steve Lynch
                                    #41

                                    Yes no Garmin Drive crashes.

                                    I still get the issue of the last shaping point to the chequered flag being a dotted straight line in the Trip Planner on the XT.
                                    The Track is perfect.
                                    Hans said this was an MRA issue in another thread.

                                    You don’t stop riding when you get old, you get old when you stop riding.

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                                    • Steve Lynchundefined Offline
                                      Steve Lynchundefined Offline
                                      Steve Lynch
                                      wrote on last edited by Steve Lynch
                                      #42

                                      Hi All,

                                      It looks like the issue regarding the last Shaping point to the Chequered flag being a straight line is now resolved using the GPX 1.1 Beta export on my iPad Pro.

                                      I have made a route Public called Mendip TT that transfers to the Garmin XT Trip Planner perfectly now.

                                      I personally never use Via Points but I also added one in a copy of the Mendip TT file and this transfers to the Garmin XT Trip Planner perfectly as well.
                                      Mendip TT with Via Point is also public.

                                      Thank you Catalina. 👍

                                      You don’t stop riding when you get old, you get old when you stop riding.

                                      1 Reply Last reply
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                                      • Western31undefined Offline
                                        Western31undefined Offline
                                        Western31
                                        wrote on last edited by
                                        #43

                                        I have updated to 4.15.02 and the app starts without problems.
                                        iPad Pro 14.5.1

                                        1 Reply Last reply
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                                        • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA locked this topic on
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