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LAUNCH: upgrade waypoint menu

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  • undefined Offline
    undefined Offline
    Martin White
    wrote on 11 Oct 2021, 11:25 last edited by
    #5

    I was having the same problem, the opening of my existing routes now works but I’m now getting the following error message:
    “ HERE

    Something went wrong while calculating the route. Please make sure all waypoint are on roads and reachable using the selected transport mode and try again.”

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    • undefined Offline
      undefined Offline
      MyRoute-app community
      administrator
      wrote on 11 Oct 2021, 11:33 last edited by
      #6

      Hello everyone,

      We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

      kind regards,

      Timo

      undefined undefined 2 Replies Last reply 11 Oct 2021, 12:09
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        Hans van de Ven MR.MRA
        Instructor RouteXperts administrator
        wrote on 11 Oct 2021, 11:55 last edited by
        #7

        Working fine here, with old routes`and new routes

        Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
        Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

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        • undefined MyRoute-app community
          11 Oct 2021, 11:33

          Hello everyone,

          We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

          kind regards,

          Timo

          undefined Offline
          undefined Offline
          Pierre c
          wrote on 11 Oct 2021, 12:09 last edited by
          #8

          @Timo-Martosatiman-MRA In fact, it all starts with an interruption in the line between two points. The route was missing but the waypoints were not. When I close and restart the route, it remains on standby and no longer opens.

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          0
          • undefined MyRoute-app community
            11 Oct 2021, 11:33

            Hello everyone,

            We're trying to replicate the issue but are unable to do so. Could you try to share some links to those routes so that I can try to open it on my end, see if there's something going wrong there? Because as far as we can see everything is working as intended. Which means something somewhere went wrong.

            kind regards,

            Timo

            undefined Offline
            undefined Offline
            Jack van Tilburg
            wrote on 11 Oct 2021, 12:10 last edited by Jack van Tilburg 10 Nov 2021, 12:14
            #9

            @Timo-Martosatiman-MRA
            https://www.myrouteapp.com/nl/social/route/5327654?mode=share

            Schermafbeelding 2021-10-11 om 14.12.59.png

            undefined 1 Reply Last reply 11 Oct 2021, 14:25
            0
            • undefined Offline
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              Reinhard-32
              wrote on 11 Oct 2021, 13:11 last edited by Reinhard-32 10 Nov 2021, 13:20
              #10

              The same problem here. When I use the Openstreet map, then it works. I think the problem is related to the map which is used for calculation. And / or to the account.

              D5CA38EB-5DBB-4E45-A191-D1CC88003A67.jpeg

              Kindly regards
              Reinhard

              ZumoXT, Zumo 590, Montana 700i and Mac

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              • undefined Jack van Tilburg
                11 Oct 2021, 12:10

                @Timo-Martosatiman-MRA
                https://www.myrouteapp.com/nl/social/route/5327654?mode=share

                Schermafbeelding 2021-10-11 om 14.12.59.png

                undefined Offline
                undefined Offline
                MyRoute-app community
                administrator
                wrote on 11 Oct 2021, 14:25 last edited by
                #11

                @Jack-van-Tilburg

                Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                Kind regards,

                Timo

                undefined undefined undefined 5 Replies Last reply 11 Oct 2021, 14:31
                0
                • undefined MyRoute-app community
                  11 Oct 2021, 14:25

                  @Jack-van-Tilburg

                  Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                  @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                  Kind regards,

                  Timo

                  undefined Offline
                  undefined Offline
                  Jack van Tilburg
                  wrote on 11 Oct 2021, 14:31 last edited by
                  #12

                  @Timo-Martosatiman-MRA said in LAUNCH: upgrade waypoint menu:

                  blue web-loading bar on the top

                  Yep I see the blue web-loading bar on the top and it goes smoothly all the way to the right. But after that nothing happens.
                  So that's also the answer to your question how long do I wait.
                  So it doesn't matter, nothing happens.

                  1 Reply Last reply
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                  • undefined MyRoute-app community
                    11 Oct 2021, 14:25

                    @Jack-van-Tilburg

                    Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                    @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                    Kind regards,

                    Timo

                    undefined Offline
                    undefined Offline
                    Jack van Tilburg
                    wrote on 11 Oct 2021, 14:36 last edited by
                    #13

                    @Timo-Martosatiman-MRA
                    Also tested on my iPhone, with only 4G.
                    The routes don't load there either.

                    1 Reply Last reply
                    0
                    • undefined MyRoute-app community
                      11 Oct 2021, 14:25

                      @Jack-van-Tilburg

                      Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                      @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                      Kind regards,

                      Timo

                      undefined Offline
                      undefined Offline
                      Jack van Tilburg
                      wrote on 11 Oct 2021, 14:50 last edited by
                      #14

                      @Timo-Martosatiman-MRA
                      Are you testing on a "stand-alone" computer?
                      Or is that computer connected in any way to a "MyRoute" (management) network?

                      1 Reply Last reply
                      0
                      • undefined MyRoute-app community
                        11 Oct 2021, 14:25

                        @Jack-van-Tilburg

                        Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                        @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                        Kind regards,

                        Timo

                        undefined Offline
                        undefined Offline
                        Pierre c
                        wrote on 11 Oct 2021, 15:58 last edited by
                        #15

                        @Timo-Martosatiman-MRA For my part, the problem arose during the calculation at waypoint n ° 8. The road between points 4 and 5 has disappeared and nothing more happens. If I reload the page, no route appears anymore but the points are displayed ... If I open another normally calculated route, the route also does not appear as if the previous failure blocked any loading

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                          David Bonner
                          wrote on 11 Oct 2021, 16:27 last edited by
                          #16

                          Neither Routes or Tracks load.... I have tried on computer (iMac) and phone (iPhone7), neither work.

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                            Jack van Tilburg
                            wrote on 11 Oct 2021, 16:28 last edited by
                            #17

                            I have now installed Google Chrome on my MacBook. With that browser I can open existing routes. But that is very slow.

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                              Reinhard-32
                              wrote on 11 Oct 2021, 17:17 last edited by
                              #18

                              At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                              Kindly regards
                              Reinhard

                              ZumoXT, Zumo 590, Montana 700i and Mac

                              undefined 1 Reply Last reply 11 Oct 2021, 17:24
                              0
                              • undefined Reinhard-32
                                11 Oct 2021, 17:17

                                At my I-Mac with Big sur and the safari browser I can't load routes. With the crome browser I can plan a route at the here map but the response is very slow. I think there is a big bug in the MRA System.

                                undefined Offline
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                                Jack van Tilburg
                                wrote on 11 Oct 2021, 17:24 last edited by
                                #19

                                @Reinhard-32
                                I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                                undefined undefined 2 Replies Last reply 11 Oct 2021, 17:30
                                0
                                • undefined Jack van Tilburg
                                  11 Oct 2021, 17:24

                                  @Reinhard-32
                                  I wonder if there is a connection between the malfunction and the upgrade of the waypoint menu. 😞

                                  undefined Offline
                                  undefined Offline
                                  Reinhard-32
                                  wrote on 11 Oct 2021, 17:30 last edited by
                                  #20

                                  @Jack-van-Tilburg MRA has added the new waypoints and I guess some other updates either.

                                  Kindly regards
                                  Reinhard

                                  ZumoXT, Zumo 590, Montana 700i and Mac

                                  1 Reply Last reply
                                  0
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                                    Tony 13
                                    wrote on 11 Oct 2021, 17:36 last edited by
                                    #21

                                    Hi
                                    I am getting the same problem on Firefox, but on Android is OK. any old route more than two waypoints long is not loading or failing.
                                    Tony

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                                      Reinhard-32
                                      wrote on 11 Oct 2021, 17:37 last edited by
                                      #22

                                      I have tested MRA in at a Windows 10 computer with the chrome browser. I works but not smooth.

                                      Kindly regards
                                      Reinhard

                                      ZumoXT, Zumo 590, Montana 700i and Mac

                                      1 Reply Last reply
                                      0
                                      • undefined MyRoute-app community
                                        11 Oct 2021, 14:25

                                        @Jack-van-Tilburg

                                        Tested your route both on MS Edge and Google Chrome, both load the routeplanner correctly and show the route. On chrome the loading took a little longer (a little strange, but nothing otherworldly) but the route loaded. How long have you waited? Do you see the blue web-loading bar on the top of your browser move at all?

                                        @Reinhard-32 thank you very much for this info. While I can't reproduce this myself this will help our developers in the search for a solution.

                                        Kind regards,

                                        Timo

                                        undefined Offline
                                        undefined Offline
                                        Steve Lynch
                                        wrote on 11 Oct 2021, 17:54 last edited by
                                        #23

                                        @Timo-Martosatiman-MRA

                                        Tested on iOS iPAD Pro using Chrome and Safari.
                                        Existing Routes are not loading for Here Map.

                                        “RS6 Rykas Loop” is a Public Route
                                        https://www.myrouteapp.com/en/social/route/3937795?mode=share

                                        “RS6 Waterfall Walk Safe Route” is a Public Route.
                                        This is set to OpenStreetMap uses the Offroad mode
                                        Transport Mode is “by foot”

                                        This route does open immediately.
                                        https://www.myrouteapp.com/en/social/route/5224950?mode=share

                                        Same as above using the iOS MyRoute Application

                                        Samsung S10 5G using the App
                                        “RS6 Rykas Loop” opens in about 7 Seconds
                                        “RS6 Waterfall Walk Safe Route” opens instantly.

                                        MS Surface Pro 4

                                        “RS6 Rykas Loop” opens in about 7 Seconds.
                                        “RS6 Waterfall Walk Safe Route” opens instantly.

                                        You don’t stop riding when you get old, you get old when you stop riding.

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                                          MotorradTeam Mannheim
                                          wrote on 11 Oct 2021, 17:57 last edited by
                                          #24

                                          I have tested MRA with WIN 10 and edge browser (version 94.0.992.38 (official build) (64-bit)). it works. Even the favorites are there.
                                          Tested with an "old" route with 143 waypoints over 3120km.
                                          (https://www.myrouteapp.com/de/social/route/4825168?mode=share)
                                          it works smooth

                                          It doesn't work with Firefox 92.01
                                          Markus

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