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  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Nick Carthewundefined Nick Carthew

    @Thomas-Scharrer said in Has the Motorbike problem been fixed in 4.0.3???:

    but as soon as I turned around the phone so it became inactive / locked the voice guidance stopped.

    What do you mean when you say you turn your phone around so it became inactive?

    I use the off button on the side of the phone to turn the screen off.
    I can assure you that it worked for me as described earlier.

    Thomas Scharrerundefined Offline
    Thomas Scharrerundefined Offline
    Thomas Scharrer
    wrote on last edited by
    #24

    @Nick-Carthew its also fine to use the off button but I had the phone lying on the passenger seat facing up and turned it around to face down so it becomes inactive

    Nick Carthewundefined 1 Reply Last reply
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    • Thomas Scharrerundefined Thomas Scharrer

      @Nick-Carthew its also fine to use the off button but I had the phone lying on the passenger seat facing up and turned it around to face down so it becomes inactive

      Nick Carthewundefined Online
      Nick Carthewundefined Online
      Nick Carthew
      RouteXperts Instructor
      wrote on last edited by Nick Carthew
      #25

      @Thomas-Scharrer Well I suggest that whatever setting you have that turns your screen off when you turn it over is causing the problem. When navigating my screen stays on when I turn it face down.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

      1 Reply Last reply
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      • Nick Carthewundefined Nick Carthew

        @Thomas-Scharrer said in Has the Motorbike problem been fixed in 4.0.3???:

        maybe the problem or difference is that you had your phone mounted and not in your jacket pocket? maybe because it was mounted it was nor completely locked or so?

        I wouldn’t have thought that would make any difference.

        A good test would be:
        Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
        That’s how I tested.

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        wrote on last edited by
        #26

        @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

        A good test would be:
        Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
        That’s how I tested.

        I tested exactly that with my two android phones this morning, after allowing the app on them both to be running in the background.

        The results on both: NO audio whatsoever. What strikes me on both phones is that the message that is halfway spoken when I push the lock button gets finished perfectly fine, so lock mode does not seem to interfere with that, and talking in lock mode is perfectly possible. BUT there are significant differences between them even so.

        When I unlock my CAT I need to give it the unlock sequence first and select the app to display because it shows the homescreen first. But it is on the right spot immediately and resumes the voice guidance. It looks like the route has been followed correctly all along.

        When I unlock my P30 Pro it skips the unlock procedure and focuses on the app immediately, the map scrolls from the old position (where it got locked) to the current position and resumes voice guidance. So it looks like it was not following the route all along.

        Now it could be of course that the CAT scrolled to the current position in the time between pushing the lock button and finishing the unlocking procedure, but I can't be sure about that.

        So, it feels to me that voice guidance is not triggered in lock mode (on Android), and I have to assume the app is not following the GPS at all in lock mode.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Nick Carthewundefined 1 Reply Last reply
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        • Con Hennekensundefined Con Hennekens

          @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

          A good test would be:
          Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
          That’s how I tested.

          I tested exactly that with my two android phones this morning, after allowing the app on them both to be running in the background.

          The results on both: NO audio whatsoever. What strikes me on both phones is that the message that is halfway spoken when I push the lock button gets finished perfectly fine, so lock mode does not seem to interfere with that, and talking in lock mode is perfectly possible. BUT there are significant differences between them even so.

          When I unlock my CAT I need to give it the unlock sequence first and select the app to display because it shows the homescreen first. But it is on the right spot immediately and resumes the voice guidance. It looks like the route has been followed correctly all along.

          When I unlock my P30 Pro it skips the unlock procedure and focuses on the app immediately, the map scrolls from the old position (where it got locked) to the current position and resumes voice guidance. So it looks like it was not following the route all along.

          Now it could be of course that the CAT scrolled to the current position in the time between pushing the lock button and finishing the unlocking procedure, but I can't be sure about that.

          So, it feels to me that voice guidance is not triggered in lock mode (on Android), and I have to assume the app is not following the GPS at all in lock mode.

          Nick Carthewundefined Online
          Nick Carthewundefined Online
          Nick Carthew
          RouteXperts Instructor
          wrote on last edited by
          #27

          @Con-Hennekens said in Has the Motorbike problem been fixed in 4.0.3???:

          @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

          A good test would be:
          Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
          That’s how I tested.

          I tested exactly that with my two android phones this morning, after allowing the app on them both to be running in the background.

          The results on both: NO audio whatsoever. What strikes me on both phones is that the message that is halfway spoken when I push the lock button gets finished perfectly fine, so lock mode does not seem to interfere with that, and talking in lock mode is perfectly possible. BUT there are significant differences between them even so.

          Interesting, so we have two Android phones that do not play audio, one iPhone that doesn't and one iPhone that does!

          When I unlock my CAT I need to give it the unlock sequence first and select the app to display because it shows the homescreen first. But it is on the right spot immediately and resumes the voice guidance. It looks like the route has been followed correctly all along.

          When I unlock my P30 Pro it skips the unlock procedure and focuses on the app immediately, the map scrolls from the old position (where it got locked) to the current position and resumes voice guidance. So it looks like it was not following the route all along.

          Are the location permissions the same for both phones?

          Always willing to help if I can.
          Triumph Tiger 1200 XRT called Tina.
          MRA Navigation Next and SilverFox B8J bar buttons.
          Quadlock wireless mount for IPhone 11.
          Cardo Scala Packtalk Bold.
          TomTom Rider 500. (In the cupboard now)

          Con Hennekensundefined 1 Reply Last reply
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          • Nick Carthewundefined Nick Carthew

            @Con-Hennekens said in Has the Motorbike problem been fixed in 4.0.3???:

            @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

            A good test would be:
            Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
            That’s how I tested.

            I tested exactly that with my two android phones this morning, after allowing the app on them both to be running in the background.

            The results on both: NO audio whatsoever. What strikes me on both phones is that the message that is halfway spoken when I push the lock button gets finished perfectly fine, so lock mode does not seem to interfere with that, and talking in lock mode is perfectly possible. BUT there are significant differences between them even so.

            Interesting, so we have two Android phones that do not play audio, one iPhone that doesn't and one iPhone that does!

            When I unlock my CAT I need to give it the unlock sequence first and select the app to display because it shows the homescreen first. But it is on the right spot immediately and resumes the voice guidance. It looks like the route has been followed correctly all along.

            When I unlock my P30 Pro it skips the unlock procedure and focuses on the app immediately, the map scrolls from the old position (where it got locked) to the current position and resumes voice guidance. So it looks like it was not following the route all along.

            Are the location permissions the same for both phones?

            Con Hennekensundefined Offline
            Con Hennekensundefined Offline
            Con Hennekens
            wrote on last edited by Con Hennekens
            #28

            @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

            EDIT:
            I did find this text on the internet however:

            24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

            Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

            The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

            source: https://developer.android.com/training/location/background

            I am just an enthusiastic MRA user, and hope you will be one too!

            Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

            Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

            richtea999undefined Thomas Scharrerundefined 2 Replies Last reply
            0
            • Nick Carthewundefined Nick Carthew

              @Corjan-Meijerink said in Has the Motorbike problem been fixed in 4.0.3???:

              We will work on this in the future! 🙂 Currently the app indeed does not continue the instructions when the screen is locked.

              Yes it does, I have just tested it. 100% all instructions and camera warnings.

              Rob Verhoeffundefined Offline
              Rob Verhoeffundefined Offline
              Rob Verhoeff
              wrote on last edited by Rob Verhoeff
              #29

              @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

              Yes it does, I have just tested it. 100% all instructions and camera warnings.

              I can confirm this. This morning, while driving and navigating, I opened a different app on my iPhone 13 for a moment (😇 ). To my big surprise, the voice instructions continued to provide route guidance. An undisclosed feature?

              BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
              iOS on iPhone 13 (mounted on Quadlock)
              Apple CarPlay in VW T-Roc (wired)
              Routelab on MacBook Air & iMac (Ventura & Monterey)

              Con Hennekensundefined 1 Reply Last reply
              0
              • Rob Verhoeffundefined Rob Verhoeff

                @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

                Yes it does, I have just tested it. 100% all instructions and camera warnings.

                I can confirm this. This morning, while driving and navigating, I opened a different app on my iPhone 13 for a moment (😇 ). To my big surprise, the voice instructions continued to provide route guidance. An undisclosed feature?

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                wrote on last edited by
                #30

                @Rob-Verhoeff, well I don't think running out of focus is identical to running with locked screen. I have not tested that. I will (for Android) when I get the chance.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                Rob Verhoeffundefined 1 Reply Last reply
                0
                • Con Hennekensundefined Con Hennekens

                  @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

                  EDIT:
                  I did find this text on the internet however:

                  24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

                  Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

                  The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

                  source: https://developer.android.com/training/location/background

                  richtea999undefined Offline
                  richtea999undefined Offline
                  richtea999
                  wrote on last edited by richtea999
                  #31

                  @Con-Hennekens said in Has the Motorbike problem been fixed in 4.0.3???:

                  Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

                  The app definitely asks for ACCESS_BACKGROUND_LOCATION, so in general it should work OK in the background on Android if the user or OS hasn't restricted permissions (accidentally or otherwise).

                  [Note that the OS is getting more invasive nowadays (Android 11 onwards?), and it can disable permissions - but only if the app hasn't been used recently, for many days for example. But that's not the case here.]

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                  • Con Hennekensundefined Con Hennekens

                    @Rob-Verhoeff, well I don't think running out of focus is identical to running with locked screen. I have not tested that. I will (for Android) when I get the chance.

                    Rob Verhoeffundefined Offline
                    Rob Verhoeffundefined Offline
                    Rob Verhoeff
                    wrote on last edited by
                    #32

                    @Con-Hennekens That's indeed an interesting question! My screen wasn't locked, but MRA had been pushed to the background momentarily. I'll give it a try soon with a locked screen while navigating a route.

                    BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                    iOS on iPhone 13 (mounted on Quadlock)
                    Apple CarPlay in VW T-Roc (wired)
                    Routelab on MacBook Air & iMac (Ventura & Monterey)

                    1 Reply Last reply
                    1
                    • Con Hennekensundefined Con Hennekens

                      @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

                      EDIT:
                      I did find this text on the internet however:

                      24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

                      Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

                      The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

                      source: https://developer.android.com/training/location/background

                      Thomas Scharrerundefined Offline
                      Thomas Scharrerundefined Offline
                      Thomas Scharrer
                      wrote on last edited by
                      #33

                      @Con-Hennekens Very interesting behavior, my question still is why this works perfectly with google maps navigation?

                      I tried this with several scenarios, not only locking the screen but even going out of google maps and here you get sometimes a message on the home screen asking if you want to continue running the navigation or abort.

                      I guess this functionality is simply missing in MRA navigation?

                      Con Hennekensundefined 1 Reply Last reply
                      0
                      • Thomas Scharrerundefined Thomas Scharrer

                        @Con-Hennekens Very interesting behavior, my question still is why this works perfectly with google maps navigation?

                        I tried this with several scenarios, not only locking the screen but even going out of google maps and here you get sometimes a message on the home screen asking if you want to continue running the navigation or abort.

                        I guess this functionality is simply missing in MRA navigation?

                        Con Hennekensundefined Offline
                        Con Hennekensundefined Offline
                        Con Hennekens
                        wrote on last edited by
                        #34

                        @Thomas-Scharrer, No idea. There are many "secrets" in Google software that only Google knows 😉 But this one is likely a thing that the MRA Dev team will solve.

                        I am just an enthusiastic MRA user, and hope you will be one too!

                        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                        1 Reply Last reply
                        0
                        • Thomas Scharrerundefined Thomas Scharrer

                          @Nick-Carthew

                          I have even tested this in the car a while ago to have better control of what is happening.

                          I put my helmet with my Sena on max volume on the passenger seat . I started a navigation, drove around and everything worked fine but as soon as I turned around the phone so it became inactive / locked the voice guidance stopped.

                          I then started another navigation with google maps and I could do whatever with my phone and it worked.

                          and for @Corjan-Meijerink it also didnt work when he tested

                          Nick Carthewundefined Online
                          Nick Carthewundefined Online
                          Nick Carthew
                          RouteXperts Instructor
                          wrote on last edited by
                          #35

                          @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                          https://youtu.be/nctharxZffQ

                          Always willing to help if I can.
                          Triumph Tiger 1200 XRT called Tina.
                          MRA Navigation Next and SilverFox B8J bar buttons.
                          Quadlock wireless mount for IPhone 11.
                          Cardo Scala Packtalk Bold.
                          TomTom Rider 500. (In the cupboard now)

                          Lynchy67undefined Rob Verhoeffundefined 2 Replies Last reply
                          1
                          • Nick Carthewundefined Nick Carthew

                            @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                            https://youtu.be/nctharxZffQ

                            Lynchy67undefined Offline
                            Lynchy67undefined Offline
                            Lynchy67
                            wrote on last edited by
                            #36

                            @Nick-Carthew

                            Finally we get to see those sausage fingers! 🤡

                            You don’t stop riding when you get old, you get old when you stop riding.

                            Nick Carthewundefined 1 Reply Last reply
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                            • Lynchy67undefined Lynchy67

                              @Nick-Carthew

                              Finally we get to see those sausage fingers! 🤡

                              Nick Carthewundefined Online
                              Nick Carthewundefined Online
                              Nick Carthew
                              RouteXperts Instructor
                              wrote on last edited by
                              #37

                              @Lynchy67 said in Has the Motorbike problem been fixed in 4.0.3???:

                              @Nick-Carthew

                              Finally we get to see those sausage fingers! 🤡

                              🙂

                              Always willing to help if I can.
                              Triumph Tiger 1200 XRT called Tina.
                              MRA Navigation Next and SilverFox B8J bar buttons.
                              Quadlock wireless mount for IPhone 11.
                              Cardo Scala Packtalk Bold.
                              TomTom Rider 500. (In the cupboard now)

                              1 Reply Last reply
                              0
                              • Nick Carthewundefined Nick Carthew

                                @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                                https://youtu.be/nctharxZffQ

                                Rob Verhoeffundefined Offline
                                Rob Verhoeffundefined Offline
                                Rob Verhoeff
                                wrote on last edited by Rob Verhoeff
                                #38

                                @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

                                BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                                iOS on iPhone 13 (mounted on Quadlock)
                                Apple CarPlay in VW T-Roc (wired)
                                Routelab on MacBook Air & iMac (Ventura & Monterey)

                                Thomas Scharrerundefined 1 Reply Last reply
                                1
                                • Rob Verhoeffundefined Rob Verhoeff

                                  @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrer
                                  wrote on last edited by
                                  #39

                                  @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

                                  Nick Carthewundefined 1 Reply Last reply
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                                  • Thomas Scharrerundefined Thomas Scharrer

                                    @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

                                    Nick Carthewundefined Online
                                    Nick Carthewundefined Online
                                    Nick Carthew
                                    RouteXperts Instructor
                                    wrote on last edited by
                                    #40

                                    @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

                                    Always willing to help if I can.
                                    Triumph Tiger 1200 XRT called Tina.
                                    MRA Navigation Next and SilverFox B8J bar buttons.
                                    Quadlock wireless mount for IPhone 11.
                                    Cardo Scala Packtalk Bold.
                                    TomTom Rider 500. (In the cupboard now)

                                    Thomas Scharrerundefined 1 Reply Last reply
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                                    • Nick Carthewundefined Nick Carthew

                                      @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrer
                                      wrote on last edited by
                                      #41

                                      @Nick-Carthew it seems to work on some iPhones for some reason but it also doesnt work on some Android phones as far as I can see from the above tests.

                                      I have tried settings-wise everything that was suggested and I dont see any other setting that could have impact on this so something is for sure not right and should be figured out

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                                      • Corjan Meijerinkundefined Offline
                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerink
                                        administrator
                                        wrote on last edited by
                                        #42

                                        All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                                        Thomas Scharrerundefined 1 Reply Last reply
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                                        • Corjan Meijerinkundefined Corjan Meijerink

                                          All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                                          Thomas Scharrerundefined Offline
                                          Thomas Scharrerundefined Offline
                                          Thomas Scharrer
                                          wrote on last edited by
                                          #43

                                          @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

                                          BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
                                          I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

                                          I can do a test as the others have done only with sound from the phone and see if that works or not.

                                          Nick Carthewundefined 1 Reply Last reply
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