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  4. Has the Motorbike problem been fixed in 4.0.3???

Has the Motorbike problem been fixed in 4.0.3???

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Nick Carthewundefined Nick Carthew

    @Con-Hennekens said in Has the Motorbike problem been fixed in 4.0.3???:

    @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

    A good test would be:
    Try starting a route with your screen on so that you can hear instructions and then turn your screen off.
    That’s how I tested.

    I tested exactly that with my two android phones this morning, after allowing the app on them both to be running in the background.

    The results on both: NO audio whatsoever. What strikes me on both phones is that the message that is halfway spoken when I push the lock button gets finished perfectly fine, so lock mode does not seem to interfere with that, and talking in lock mode is perfectly possible. BUT there are significant differences between them even so.

    Interesting, so we have two Android phones that do not play audio, one iPhone that doesn't and one iPhone that does!

    When I unlock my CAT I need to give it the unlock sequence first and select the app to display because it shows the homescreen first. But it is on the right spot immediately and resumes the voice guidance. It looks like the route has been followed correctly all along.

    When I unlock my P30 Pro it skips the unlock procedure and focuses on the app immediately, the map scrolls from the old position (where it got locked) to the current position and resumes voice guidance. So it looks like it was not following the route all along.

    Are the location permissions the same for both phones?

    Con Hennekensundefined Offline
    Con Hennekensundefined Offline
    Con Hennekens
    wrote on last edited by Con Hennekens
    #28

    @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

    EDIT:
    I did find this text on the internet however:

    24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

    Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

    The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

    source: https://developer.android.com/training/location/background

    I am just an enthusiastic MRA user, and hope you will be one too!

    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

    richtea999undefined Thomas Scharrerundefined 2 Replies Last reply
    0
    • Nick Carthewundefined Nick Carthew

      @Corjan-Meijerink said in Has the Motorbike problem been fixed in 4.0.3???:

      We will work on this in the future! 🙂 Currently the app indeed does not continue the instructions when the screen is locked.

      Yes it does, I have just tested it. 100% all instructions and camera warnings.

      Rob Verhoeffundefined Offline
      Rob Verhoeffundefined Offline
      Rob Verhoeff
      wrote on last edited by Rob Verhoeff
      #29

      @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

      Yes it does, I have just tested it. 100% all instructions and camera warnings.

      I can confirm this. This morning, while driving and navigating, I opened a different app on my iPhone 13 for a moment (😇 ). To my big surprise, the voice instructions continued to provide route guidance. An undisclosed feature?

      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
      iOS on iPhone 13 (mounted on Quadlock)
      Apple CarPlay in VW T-Roc (wired)
      Routelab on MacBook Air & iMac (Ventura & Monterey)

      Con Hennekensundefined 1 Reply Last reply
      0
      • Rob Verhoeffundefined Rob Verhoeff

        @Nick-Carthew said in Has the Motorbike problem been fixed in 4.0.3???:

        Yes it does, I have just tested it. 100% all instructions and camera warnings.

        I can confirm this. This morning, while driving and navigating, I opened a different app on my iPhone 13 for a moment (😇 ). To my big surprise, the voice instructions continued to provide route guidance. An undisclosed feature?

        Con Hennekensundefined Offline
        Con Hennekensundefined Offline
        Con Hennekens
        wrote on last edited by
        #30

        @Rob-Verhoeff, well I don't think running out of focus is identical to running with locked screen. I have not tested that. I will (for Android) when I get the chance.

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        Rob Verhoeffundefined 1 Reply Last reply
        0
        • Con Hennekensundefined Con Hennekens

          @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

          EDIT:
          I did find this text on the internet however:

          24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

          Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

          The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

          source: https://developer.android.com/training/location/background

          richtea999undefined Offline
          richtea999undefined Offline
          richtea999
          wrote on last edited by richtea999
          #31

          @Con-Hennekens said in Has the Motorbike problem been fixed in 4.0.3???:

          Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

          The app definitely asks for ACCESS_BACKGROUND_LOCATION, so in general it should work OK in the background on Android if the user or OS hasn't restricted permissions (accidentally or otherwise).

          [Note that the OS is getting more invasive nowadays (Android 11 onwards?), and it can disable permissions - but only if the app hasn't been used recently, for many days for example. But that's not the case here.]

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          • Con Hennekensundefined Con Hennekens

            @Rob-Verhoeff, well I don't think running out of focus is identical to running with locked screen. I have not tested that. I will (for Android) when I get the chance.

            Rob Verhoeffundefined Offline
            Rob Verhoeffundefined Offline
            Rob Verhoeff
            wrote on last edited by
            #32

            @Con-Hennekens That's indeed an interesting question! My screen wasn't locked, but MRA had been pushed to the background momentarily. I'll give it a try soon with a locked screen while navigating a route.

            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
            iOS on iPhone 13 (mounted on Quadlock)
            Apple CarPlay in VW T-Roc (wired)
            Routelab on MacBook Air & iMac (Ventura & Monterey)

            1 Reply Last reply
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            • Con Hennekensundefined Con Hennekens

              @Nick-Carthew, yes they were identical and set to "always allow". I think maybe the location services themselves fall into sleep mode when locking the screen, but I cannot find any setting for that.

              EDIT:
              I did find this text on the internet however:

              24c99c65-340c-40ce-b33c-d792f590d9ef-image.png

              Concerning our use case, ACCES_BACKGROUND_LOCATION permission should be in the manifest, but I cannot imagine that being not the case.

              The last yellow sentence would indicate that our use case is not possible at all, a few times an hour is clearly not enough. So I assume there is more to it than can be read here.

              source: https://developer.android.com/training/location/background

              Thomas Scharrerundefined Offline
              Thomas Scharrerundefined Offline
              Thomas Scharrer
              wrote on last edited by
              #33

              @Con-Hennekens Very interesting behavior, my question still is why this works perfectly with google maps navigation?

              I tried this with several scenarios, not only locking the screen but even going out of google maps and here you get sometimes a message on the home screen asking if you want to continue running the navigation or abort.

              I guess this functionality is simply missing in MRA navigation?

              Con Hennekensundefined 1 Reply Last reply
              0
              • Thomas Scharrerundefined Thomas Scharrer

                @Con-Hennekens Very interesting behavior, my question still is why this works perfectly with google maps navigation?

                I tried this with several scenarios, not only locking the screen but even going out of google maps and here you get sometimes a message on the home screen asking if you want to continue running the navigation or abort.

                I guess this functionality is simply missing in MRA navigation?

                Con Hennekensundefined Offline
                Con Hennekensundefined Offline
                Con Hennekens
                wrote on last edited by
                #34

                @Thomas-Scharrer, No idea. There are many "secrets" in Google software that only Google knows 😉 But this one is likely a thing that the MRA Dev team will solve.

                I am just an enthusiastic MRA user, and hope you will be one too!

                Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                1 Reply Last reply
                0
                • Thomas Scharrerundefined Thomas Scharrer

                  @Nick-Carthew

                  I have even tested this in the car a while ago to have better control of what is happening.

                  I put my helmet with my Sena on max volume on the passenger seat . I started a navigation, drove around and everything worked fine but as soon as I turned around the phone so it became inactive / locked the voice guidance stopped.

                  I then started another navigation with google maps and I could do whatever with my phone and it worked.

                  and for @Corjan-Meijerink it also didnt work when he tested

                  Nick Carthewundefined Online
                  Nick Carthewundefined Online
                  Nick Carthew
                  RouteXperts Instructor
                  wrote on last edited by
                  #35

                  @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                  https://youtu.be/nctharxZffQ

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  Lynchy67undefined Rob Verhoeffundefined 2 Replies Last reply
                  1
                  • Nick Carthewundefined Nick Carthew

                    @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                    https://youtu.be/nctharxZffQ

                    Lynchy67undefined Offline
                    Lynchy67undefined Offline
                    Lynchy67
                    wrote on last edited by
                    #36

                    @Nick-Carthew

                    Finally we get to see those sausage fingers! 🤡

                    You don’t stop riding when you get old, you get old when you stop riding.

                    Nick Carthewundefined 1 Reply Last reply
                    0
                    • Lynchy67undefined Lynchy67

                      @Nick-Carthew

                      Finally we get to see those sausage fingers! 🤡

                      Nick Carthewundefined Online
                      Nick Carthewundefined Online
                      Nick Carthew
                      RouteXperts Instructor
                      wrote on last edited by
                      #37

                      @Lynchy67 said in Has the Motorbike problem been fixed in 4.0.3???:

                      @Nick-Carthew

                      Finally we get to see those sausage fingers! 🤡

                      🙂

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      1 Reply Last reply
                      0
                      • Nick Carthewundefined Nick Carthew

                        @Thomas-Scharrer I made a short video in the car yesterday and put it on YouTube. This shows my glamorous assistant switching the screen off and the instructions can still be heard, turn the screen back on and the app can be seen running in the background.

                        https://youtu.be/nctharxZffQ

                        Rob Verhoeffundefined Offline
                        Rob Verhoeffundefined Offline
                        Rob Verhoeff
                        wrote on last edited by Rob Verhoeff
                        #38

                        @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

                        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                        iOS on iPhone 13 (mounted on Quadlock)
                        Apple CarPlay in VW T-Roc (wired)
                        Routelab on MacBook Air & iMac (Ventura & Monterey)

                        Thomas Scharrerundefined 1 Reply Last reply
                        1
                        • Rob Verhoeffundefined Rob Verhoeff

                          @Nick-Carthew yep, great to see! That's an iPhone too so to see, so my earlier confirmation is confirmed so to say 😁

                          Thomas Scharrerundefined Offline
                          Thomas Scharrerundefined Offline
                          Thomas Scharrer
                          wrote on last edited by
                          #39

                          @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

                          Nick Carthewundefined 1 Reply Last reply
                          0
                          • Thomas Scharrerundefined Thomas Scharrer

                            @Rob-Verhoeff thanks for the video, very strange that it works for you and not for others. Would be really interesting to understand why

                            Nick Carthewundefined Online
                            Nick Carthewundefined Online
                            Nick Carthew
                            RouteXperts Instructor
                            wrote on last edited by
                            #40

                            @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

                            Always willing to help if I can.
                            Triumph Tiger 1200 XRT called Tina.
                            MRA Navigation Next and SilverFox B8J bar buttons.
                            Quadlock wireless mount for IPhone 11.
                            Cardo Scala Packtalk Bold.
                            TomTom Rider 500. (In the cupboard now)

                            Thomas Scharrerundefined 1 Reply Last reply
                            0
                            • Nick Carthewundefined Nick Carthew

                              @Thomas-Scharrer It works for @Rob-Verhoeff on his iPhone too so I can only assume that it’ll be connected to your phone settings.

                              Thomas Scharrerundefined Offline
                              Thomas Scharrerundefined Offline
                              Thomas Scharrer
                              wrote on last edited by
                              #41

                              @Nick-Carthew it seems to work on some iPhones for some reason but it also doesnt work on some Android phones as far as I can see from the above tests.

                              I have tried settings-wise everything that was suggested and I dont see any other setting that could have impact on this so something is for sure not right and should be figured out

                              1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Offline
                                Corjan Meijerinkundefined Offline
                                Corjan Meijerink
                                administrator
                                wrote on last edited by
                                #42

                                All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                                Thomas Scharrerundefined 1 Reply Last reply
                                2
                                • Corjan Meijerinkundefined Corjan Meijerink

                                  All I can still add is that we not explicitly support this - meaning it's up the phone to continue or stop the app. These decisions are often made based on available RAM / battery level / etc.

                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrerundefined Offline
                                  Thomas Scharrer
                                  wrote on last edited by
                                  #43

                                  @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

                                  BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
                                  I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

                                  I can do a test as the others have done only with sound from the phone and see if that works or not.

                                  Nick Carthewundefined 1 Reply Last reply
                                  0
                                  • Thomas Scharrerundefined Thomas Scharrer

                                    @Corjan-Meijerink I am very sure that this has nothing to do with battery level, RAM etc. I did my comparison test with google maps at the same time with the same phone.

                                    BUT, I just got another idea, it seems that where it works the users have just tested to have navigation sound from the phone and then turned the phone off / inactive and it still worked. This I have not tested in detail because its not relevant for me.
                                    I have tested with the phone connected vie bluetooth to my Sena helmet communication system so maybe there is a problem with the MRA apps bluetooth connection when the phone gets inactive?

                                    I can do a test as the others have done only with sound from the phone and see if that works or not.

                                    Nick Carthewundefined Online
                                    Nick Carthewundefined Online
                                    Nick Carthew
                                    RouteXperts Instructor
                                    wrote on last edited by
                                    #44

                                    @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                                    Always willing to help if I can.
                                    Triumph Tiger 1200 XRT called Tina.
                                    MRA Navigation Next and SilverFox B8J bar buttons.
                                    Quadlock wireless mount for IPhone 11.
                                    Cardo Scala Packtalk Bold.
                                    TomTom Rider 500. (In the cupboard now)

                                    Thomas Scharrerundefined 2 Replies Last reply
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                                    • Nick Carthewundefined Nick Carthew

                                      @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrerundefined Offline
                                      Thomas Scharrer
                                      wrote on last edited by
                                      #45

                                      @Nick-Carthew I am on a business trip right now and dont have my helmet with me but I will do another test with my helmet with me in the car when I am back later this week.

                                      Will do another test without helmet and only phone audio tomorrow.

                                      1 Reply Last reply
                                      1
                                      • Nick Carthewundefined Nick Carthew

                                        @Thomas-Scharrer My initial test was via my Cardo headset so that rules out Bluetooth connection.

                                        Thomas Scharrerundefined Offline
                                        Thomas Scharrerundefined Offline
                                        Thomas Scharrer
                                        wrote on last edited by
                                        #46

                                        @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                                        MRA navigation:
                                        I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                                        google maps:
                                        I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                                        I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                                        So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                                        IMG_4555.jpg

                                        Nick Carthewundefined 1 Reply Last reply
                                        1
                                        • Thomas Scharrerundefined Thomas Scharrer

                                          @Nick-Carthew As promised I did another test today in the car. I used my phone in the car, not connected to the car so with Audio and navigation directly from the phone.

                                          MRA navigation:
                                          I started the navigation with phone screen active and everything worked obviously fine. I used the on / off button to make the phone screen inactive and immediately when the phone was inactive the voice guidance stopped. Apparently not only the voice guidance stops when the phone is getting inactive but the whole navigation is interrupted because when switching the phone on again it jumps to the new position. So I think its clear that for some reason the app is now working when the phone is going inactive.

                                          google maps:
                                          I did then exactly the same test with google maps. I started the navigation and everything works. When I switched the phone to inactive with the on / off button the voice guidance continued as it should and apparently also the navigation continues in the background because when you make the phone active again its in the correct position, not jumping to that.
                                          I also did another thing, when you touch the screen on the phone to make the screen active but your face in not visible for face time, meaning the phone will not be unlocked, then you can see a message on the home screen as in the below picture indicating that a navigation is active. In addition you could see in the upper left corner of the phone screen the blue mark that something like a navigation is running in the background which is not the case on MRA navigation when the phone is locked.

                                          So I am still certain that this is a problem with the app and not with phone settings, memory or RAM etc

                                          IMG_4555.jpg

                                          Nick Carthewundefined Online
                                          Nick Carthewundefined Online
                                          Nick Carthew
                                          RouteXperts Instructor
                                          wrote on last edited by
                                          #47

                                          @Thomas-Scharrer In the Privacy and Security settings on your phone and then Location services do you have Always selected for MyRoute-app?

                                          IMG_2497.jpeg

                                          Always willing to help if I can.
                                          Triumph Tiger 1200 XRT called Tina.
                                          MRA Navigation Next and SilverFox B8J bar buttons.
                                          Quadlock wireless mount for IPhone 11.
                                          Cardo Scala Packtalk Bold.
                                          TomTom Rider 500. (In the cupboard now)

                                          Thomas Scharrerundefined 1 Reply Last reply
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