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New MRA Mobile update coming later today

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  • undefined Offline
    undefined Offline
    MyRoute-app community
    Administrator
    wrote on 30 May 2022, 10:47 last edited by
    #1

    Attention community,

    I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

    We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

    We're re-adding:

    • quick access to the web-routelab
    • saving a route from the app
    • editing routes in the app

    kind regards,

    Timo Martosatiman
    Chief Operating Officer

    undefined undefined undefined undefined undefined 6 Replies Last reply 30 May 2022, 11:17
    2
    • undefined MyRoute-app community
      30 May 2022, 10:47

      Attention community,

      I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

      We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

      We're re-adding:

      • quick access to the web-routelab
      • saving a route from the app
      • editing routes in the app

      kind regards,

      Timo Martosatiman
      Chief Operating Officer

      undefined Offline
      undefined Offline
      Steve Lynch
      Valued contributor
      wrote on 30 May 2022, 11:17 last edited by
      #2

      @timo-martosatiman-mra

      Awesome! Thank you.

      You don’t stop riding when you get old, you get old when you stop riding.

      1 Reply Last reply
      0
      • undefined MyRoute-app community
        30 May 2022, 10:47

        Attention community,

        I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

        We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

        We're re-adding:

        • quick access to the web-routelab
        • saving a route from the app
        • editing routes in the app

        kind regards,

        Timo Martosatiman
        Chief Operating Officer

        undefined Offline
        undefined Offline
        Con Hennekens
        Alpha tester
        wrote on 30 May 2022, 11:41 last edited by
        #3

        @timo-martosatiman-mra, I am not really affected by the update, but I must say this quick response is great!

        I am just an enthusiastic MRA user, and hope you will be one too!

        Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

        Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

        undefined 1 Reply Last reply 30 May 2022, 12:20
        1
        • undefined Con Hennekens
          30 May 2022, 11:41

          @timo-martosatiman-mra, I am not really affected by the update, but I must say this quick response is great!

          undefined Offline
          undefined Offline
          MyRoute-app community
          Administrator
          wrote on 30 May 2022, 12:20 last edited by
          #4

          @con-hennekens @Steve-Lynch

          Thank you! I'm sure our devs will be glad to read that (as am I).

          This quick response is the flexibility with which we aspire to edit our apps. We can't promise wonders every time, but it is certainly a look into what is to come.

          Once we're back in the happy-flow with the community relating to our mobile app we will push forwards to ensure that Navigation gets a similar update which allows the same flexibility on that platform. For reference, a task that currently takes one hour in the Mobile app might take days to accomplish within Navigation.

          This is what we had hoped to celebrate with the community: a strategic step forwards for MRA into further professionalization of our development process, a better, more stable and more modern app.

          kind regards,

          Timo

          undefined 1 Reply Last reply 30 May 2022, 14:46
          2
          • undefined MyRoute-app community pinned this topic on 30 May 2022, 13:16
          • undefined MyRoute-app community
            30 May 2022, 12:20

            @con-hennekens @Steve-Lynch

            Thank you! I'm sure our devs will be glad to read that (as am I).

            This quick response is the flexibility with which we aspire to edit our apps. We can't promise wonders every time, but it is certainly a look into what is to come.

            Once we're back in the happy-flow with the community relating to our mobile app we will push forwards to ensure that Navigation gets a similar update which allows the same flexibility on that platform. For reference, a task that currently takes one hour in the Mobile app might take days to accomplish within Navigation.

            This is what we had hoped to celebrate with the community: a strategic step forwards for MRA into further professionalization of our development process, a better, more stable and more modern app.

            kind regards,

            Timo

            undefined Offline
            undefined Offline
            Steve Lynch
            Valued contributor
            wrote on 30 May 2022, 14:46 last edited by
            #5

            @timo-martosatiman-mra

            The Android version in now updated but no iOS yet.

            Steve.

            You don’t stop riding when you get old, you get old when you stop riding.

            1 Reply Last reply
            0
            • undefined MyRoute-app community
              30 May 2022, 10:47

              Attention community,

              I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

              We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

              We're re-adding:

              • quick access to the web-routelab
              • saving a route from the app
              • editing routes in the app

              kind regards,

              Timo Martosatiman
              Chief Operating Officer

              undefined Offline
              undefined Offline
              Stefan Hummelink
              Alpha tester
              wrote on 30 May 2022, 17:36 last edited by Stefan Hummelink
              #6

              @timo-martosatiman-mra While I'm utterly impressed by the speed at which MRA pushed this update and am very happy with the latest update of the app, it somehow seems that the Upload Route/track functionality does not work on my Android OnePlus 6, Android 11.

              No window appears after clicking "Bestanden selecteren" in the upload window.

              Again: I am really impressed by the dev team of MRA. Never seen before! Great job people! Simply awesome! 😁

              Manks bu'j te bange.

              undefined 1 Reply Last reply 3 Jun 2022, 08:27
              0
              • undefined Offline
                undefined Offline
                Robert Jeffries
                wrote on 30 May 2022, 22:26 last edited by
                #7

                Android 12, Motorola G30

                For information

                I can save a route by checking the small grey tick box at the left of my route name. That brings up the "Save As" dialogue and all works as expected.

                Similarly choosing "Download" brings up a very pretty format chooser for saving and all works as expected.

                BUT if I chose to first "Edit" the route and then select "Save As" from the "Page menu" I get a list of file formats, as expected, but cannot select any of them, it just returns to the "Page menu" dialogue.

                1 Reply Last reply
                0
                • undefined MyRoute-app community
                  30 May 2022, 10:47

                  Attention community,

                  I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

                  We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

                  We're re-adding:

                  • quick access to the web-routelab
                  • saving a route from the app
                  • editing routes in the app

                  kind regards,

                  Timo Martosatiman
                  Chief Operating Officer

                  undefined Offline
                  undefined Offline
                  Carl Lee
                  wrote on 31 May 2022, 08:57 last edited by
                  #8
                  This post is deleted!
                  1 Reply Last reply
                  0
                  • undefined MyRoute-app community
                    30 May 2022, 10:47

                    Attention community,

                    I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

                    We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

                    We're re-adding:

                    • quick access to the web-routelab
                    • saving a route from the app
                    • editing routes in the app

                    kind regards,

                    Timo Martosatiman
                    Chief Operating Officer

                    undefined Offline
                    undefined Offline
                    Carl Lee
                    wrote on 31 May 2022, 13:48 last edited by
                    #9

                    @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

                    undefined 1 Reply Last reply 31 May 2022, 17:55
                    0
                    • undefined Carl Lee
                      31 May 2022, 13:48

                      @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

                      undefined Offline
                      undefined Offline
                      MyRoute-app community
                      Administrator
                      wrote on 31 May 2022, 17:55 last edited by
                      #10

                      @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                      undefined undefined 3 Replies Last reply 31 May 2022, 20:57
                      0
                      • undefined MyRoute-app community
                        31 May 2022, 17:55

                        @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                        undefined Offline
                        undefined Offline
                        Rob Verhoeff
                        Alpha tester
                        wrote on 31 May 2022, 20:57 last edited by
                        #11

                        @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

                        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                        iOS on iPhone 13 (mounted on Quadlock)
                        Apple CarPlay in VW T-Roc (wired)
                        Routelab on MacBook Air & iMac (Ventura & Monterey)

                        undefined 1 Reply Last reply 31 May 2022, 22:24
                        0
                        • undefined Rob Verhoeff
                          31 May 2022, 20:57

                          @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

                          undefined Offline
                          undefined Offline
                          Carl Lee
                          wrote on 31 May 2022, 22:24 last edited by
                          #12
                          This post is deleted!
                          1 Reply Last reply
                          0
                          • undefined MyRoute-app community
                            31 May 2022, 17:55

                            @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                            undefined Offline
                            undefined Offline
                            Carl Lee
                            wrote on 31 May 2022, 22:29 last edited by
                            #13

                            @timo-martosatiman-mra thank you for the information.

                            1 Reply Last reply
                            0
                            • undefined MyRoute-app community
                              31 May 2022, 17:55

                              @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                              undefined Offline
                              undefined Offline
                              Carl Lee
                              wrote on 31 May 2022, 22:49 last edited by
                              #14

                              @timo-martosatiman-mra ok, latest is the update is complete and fully installed on my phone. Thank you very much for the super quick action in making this happen.

                              1 Reply Last reply
                              1
                              • undefined MyRoute-app community
                                30 May 2022, 10:47

                                Attention community,

                                I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

                                We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

                                We're re-adding:

                                • quick access to the web-routelab
                                • saving a route from the app
                                • editing routes in the app

                                kind regards,

                                Timo Martosatiman
                                Chief Operating Officer

                                undefined Offline
                                undefined Offline
                                Ted Heethaar
                                wrote on 1 Jun 2022, 06:03 last edited by
                                #15

                                @timo-martosatiman-mra
                                saving a route from the app is still not working, or am i doing it wrong

                                undefined 1 Reply Last reply 1 Jun 2022, 07:44
                                0
                                • undefined Offline
                                  undefined Offline
                                  Steve Lynch
                                  Valued contributor
                                  wrote on 1 Jun 2022, 06:43 last edited by Steve Lynch 6 Jan 2022, 06:50
                                  #16

                                  On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                                  I have a support ticket for this.
                                  I can see the Here and Tom Tom Maps on the iPad Pro.
                                  263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                                  However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                                  I have uninstalled and re-installed multiple times.

                                  Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                                  You don’t stop riding when you get old, you get old when you stop riding.

                                  undefined 1 Reply Last reply 1 Jun 2022, 07:23
                                  0
                                  • undefined Steve Lynch
                                    1 Jun 2022, 06:43

                                    On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                                    I have a support ticket for this.
                                    I can see the Here and Tom Tom Maps on the iPad Pro.
                                    263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                                    However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                                    I have uninstalled and re-installed multiple times.

                                    Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                                    undefined Offline
                                    undefined Offline
                                    Reinhard-32
                                    wrote on 1 Jun 2022, 07:23 last edited by Reinhard-32 6 Jan 2022, 07:24
                                    #17

                                    @steve-lynch I have an iPad 11 Pro and an iPhone 11 Pro and could open the same route on both devices simultaneously. App version 3.0.2-105.

                                    Kindly regards
                                    Reinhard

                                    ZumoXT, Zumo 590, Montana 700i and Mac

                                    undefined 1 Reply Last reply 1 Jun 2022, 13:30
                                    0
                                    • undefined Ted Heethaar
                                      1 Jun 2022, 06:03

                                      @timo-martosatiman-mra
                                      saving a route from the app is still not working, or am i doing it wrong

                                      undefined Offline
                                      undefined Offline
                                      MyRoute-app community
                                      Administrator
                                      wrote on 1 Jun 2022, 07:44 last edited by
                                      #18

                                      @ted-heethaar

                                      Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                                      undefined 1 Reply Last reply 1 Jun 2022, 10:03
                                      0
                                      • undefined MyRoute-app community
                                        1 Jun 2022, 07:44

                                        @ted-heethaar

                                        Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                                        undefined Offline
                                        undefined Offline
                                        Ted Heethaar
                                        wrote on 1 Jun 2022, 10:03 last edited by
                                        #19

                                        @timo-martosatiman-mra
                                        Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                                        Als ik de evenement route gebruik, en ik
                                        open deze in de app wil de route wel opslaan als gpx.
                                        Dus het is gelukt.

                                        undefined 1 Reply Last reply 1 Jun 2022, 10:11
                                        0
                                        • undefined Ted Heethaar
                                          1 Jun 2022, 10:03

                                          @timo-martosatiman-mra
                                          Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                                          Als ik de evenement route gebruik, en ik
                                          open deze in de app wil de route wel opslaan als gpx.
                                          Dus het is gelukt.

                                          undefined Offline
                                          undefined Offline
                                          MyRoute-app community
                                          Administrator
                                          wrote on 1 Jun 2022, 10:11 last edited by
                                          #20

                                          @ted-heethaar Ik ben blij dat je de omweg hebt gevonden, maar dat zou echt niet nodig moeten zijn. Heb je de app opnieuw geïnstalleerd zoals ik hierboven aangaf?

                                          undefined 1 Reply Last reply 1 Jun 2022, 10:37
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