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New MRA Mobile update coming later today

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  • Robert Jeffriesundefined Offline
    Robert Jeffriesundefined Offline
    Robert Jeffries
    wrote on last edited by
    #7

    Android 12, Motorola G30

    For information

    I can save a route by checking the small grey tick box at the left of my route name. That brings up the "Save As" dialogue and all works as expected.

    Similarly choosing "Download" brings up a very pretty format chooser for saving and all works as expected.

    BUT if I chose to first "Edit" the route and then select "Save As" from the "Page menu" I get a list of file formats, as expected, but cannot select any of them, it just returns to the "Page menu" dialogue.

    1 Reply Last reply
    0
    • MyRoute-app communityundefined MyRoute-app community

      Attention community,

      I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

      We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

      We're re-adding:

      • quick access to the web-routelab
      • saving a route from the app
      • editing routes in the app

      kind regards,

      Timo Martosatiman
      Chief Operating Officer

      Carl Leeundefined Offline
      Carl Leeundefined Offline
      Carl Lee
      wrote on last edited by
      #8
      This post is deleted!
      1 Reply Last reply
      0
      • MyRoute-app communityundefined MyRoute-app community

        Attention community,

        I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

        We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

        We're re-adding:

        • quick access to the web-routelab
        • saving a route from the app
        • editing routes in the app

        kind regards,

        Timo Martosatiman
        Chief Operating Officer

        Carl Leeundefined Offline
        Carl Leeundefined Offline
        Carl Lee
        wrote on last edited by
        #9

        @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

        MyRoute-app communityundefined 1 Reply Last reply
        0
        • Carl Leeundefined Carl Lee

          @timo-martosatiman-mra good afternoon, any news on the iOS update please? I know I can work round it but just in the process of planning and uploading routes for Spain trip next week and want to make sure it all works. Thanks.

          MyRoute-app communityundefined Offline
          MyRoute-app communityundefined Offline
          MyRoute-app community
          administrator
          wrote on last edited by
          #10

          @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

          Rob Verhoeffundefined Carl Leeundefined 3 Replies Last reply
          0
          • MyRoute-app communityundefined MyRoute-app community

            @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

            Rob Verhoeffundefined Offline
            Rob Verhoeffundefined Offline
            Rob Verhoeff
            wrote on last edited by
            #11

            @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

            BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
            iOS on iPhone 13 (mounted on Quadlock)
            Apple CarPlay in VW T-Roc (wired)
            Routelab on MacBook Air & iMac (Ventura & Monterey)

            Carl Leeundefined 1 Reply Last reply
            0
            • Rob Verhoeffundefined Rob Verhoeff

              @timo-martosatiman-mra version 3.0.2 - 105 on iOS installed at 10:50pm.

              Carl Leeundefined Offline
              Carl Leeundefined Offline
              Carl Lee
              wrote on last edited by
              #12
              This post is deleted!
              1 Reply Last reply
              0
              • MyRoute-app communityundefined MyRoute-app community

                @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                Carl Leeundefined Offline
                Carl Leeundefined Offline
                Carl Lee
                wrote on last edited by
                #13

                @timo-martosatiman-mra thank you for the information.

                1 Reply Last reply
                0
                • MyRoute-app communityundefined MyRoute-app community

                  @carl-lee Hi Carl, Apple just let us know that they've only now started the reviewing process. We're keeping fingers crossed.

                  Carl Leeundefined Offline
                  Carl Leeundefined Offline
                  Carl Lee
                  wrote on last edited by
                  #14

                  @timo-martosatiman-mra ok, latest is the update is complete and fully installed on my phone. Thank you very much for the super quick action in making this happen.

                  1 Reply Last reply
                  1
                  • MyRoute-app communityundefined MyRoute-app community

                    Attention community,

                    I apologize for any inconvenience suffered since friday and aspire to regain some of the lost confidence with long standing users of the mobile app.

                    We've heard your concerns and are listening to them. An initial update will be available today. A new update is around the corner, and we hope to have it available for everyone in the next two hours or so. There is a major delay possible, which might happen if Apple and Google decide to take the full 24 hours that they contractually have to review the releases. Usually it's approved within the hour though.

                    We're re-adding:

                    • quick access to the web-routelab
                    • saving a route from the app
                    • editing routes in the app

                    kind regards,

                    Timo Martosatiman
                    Chief Operating Officer

                    Ted Heethaarundefined Offline
                    Ted Heethaarundefined Offline
                    Ted Heethaar
                    wrote on last edited by
                    #15

                    @timo-martosatiman-mra
                    saving a route from the app is still not working, or am i doing it wrong

                    MyRoute-app communityundefined 1 Reply Last reply
                    0
                    • Steve Lynchundefined Offline
                      Steve Lynchundefined Offline
                      Steve Lynch
                      wrote on last edited by Steve Lynch
                      #16

                      On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                      I have a support ticket for this.
                      I can see the Here and Tom Tom Maps on the iPad Pro.
                      263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                      However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                      I have uninstalled and re-installed multiple times.

                      Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                      You don’t stop riding when you get old, you get old when you stop riding.

                      Reinhard-32undefined 1 Reply Last reply
                      0
                      • Steve Lynchundefined Steve Lynch

                        On my iPad Pro the new app works fine apart from the fact that the map when opening a route does not show the full Track.
                        I have a support ticket for this.
                        I can see the Here and Tom Tom Maps on the iPad Pro.
                        263DAF62-49CC-4A42-9332-9DC54C2B8643.jpeg

                        However on my older 6th Gen iPad the app does not show the Here or Tom Tom maps so I presume I am not correctly logged in despite entering the the correct details in the App?
                        I have uninstalled and re-installed multiple times.

                        Do I need to log the app out on the iPad Pro to be able to correctly log in on the older 6th Gen iPad?

                        Reinhard-32undefined Offline
                        Reinhard-32undefined Offline
                        Reinhard-32
                        wrote on last edited by Reinhard-32
                        #17

                        @steve-lynch I have an iPad 11 Pro and an iPhone 11 Pro and could open the same route on both devices simultaneously. App version 3.0.2-105.

                        Kindly regards
                        Reinhard

                        ZumoXT, Zumo 590, Montana 700i and Mac

                        Steve Lynchundefined 1 Reply Last reply
                        0
                        • Ted Heethaarundefined Ted Heethaar

                          @timo-martosatiman-mra
                          saving a route from the app is still not working, or am i doing it wrong

                          MyRoute-app communityundefined Offline
                          MyRoute-app communityundefined Offline
                          MyRoute-app community
                          administrator
                          wrote on last edited by
                          #18

                          @ted-heethaar

                          Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                          Ted Heethaarundefined 1 Reply Last reply
                          0
                          • MyRoute-app communityundefined MyRoute-app community

                            @ted-heethaar

                            Can you check which version of the app you have? If you're unsure: the easiest (but longer) solution is to delete and re-install the app. After doing that. Close the app and reopen it. It should work.

                            Ted Heethaarundefined Offline
                            Ted Heethaarundefined Offline
                            Ted Heethaar
                            wrote on last edited by
                            #19

                            @timo-martosatiman-mra
                            Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                            Als ik de evenement route gebruik, en ik
                            open deze in de app wil de route wel opslaan als gpx.
                            Dus het is gelukt.

                            MyRoute-app communityundefined 1 Reply Last reply
                            0
                            • Ted Heethaarundefined Ted Heethaar

                              @timo-martosatiman-mra
                              Vanuit de app een evenement route opslaan lukt mij niet, open ik de app via de internet browser lukt het wel. Vreemd?? Misschien iets met een instelling op mijn app?
                              Als ik de evenement route gebruik, en ik
                              open deze in de app wil de route wel opslaan als gpx.
                              Dus het is gelukt.

                              MyRoute-app communityundefined Offline
                              MyRoute-app communityundefined Offline
                              MyRoute-app community
                              administrator
                              wrote on last edited by
                              #20

                              @ted-heethaar Ik ben blij dat je de omweg hebt gevonden, maar dat zou echt niet nodig moeten zijn. Heb je de app opnieuw geïnstalleerd zoals ik hierboven aangaf?

                              Ted Heethaarundefined 1 Reply Last reply
                              0
                              • MyRoute-app communityundefined MyRoute-app community

                                @ted-heethaar Ik ben blij dat je de omweg hebt gevonden, maar dat zou echt niet nodig moeten zijn. Heb je de app opnieuw geïnstalleerd zoals ik hierboven aangaf?

                                Ted Heethaarundefined Offline
                                Ted Heethaarundefined Offline
                                Ted Heethaar
                                wrote on last edited by
                                #21

                                @timo-martosatiman-mra
                                ja heb ik een paar keer zelfs, ik ga morgen iemand vragen die er meer verstand van heeft dan dat ik heb. Denk dat het aan mijn telefoon instelling ligt. Maar bedankt voor je reactie

                                1 Reply Last reply
                                0
                                • MyRoute-app communityundefined Offline
                                  MyRoute-app communityundefined Offline
                                  MyRoute-app community
                                  administrator
                                  wrote on last edited by
                                  #22

                                  Vreemd, zou niet moeten gebeuren. Als je op een iPhone zit zou het heel misschien de standaardbrowser-instelling kunnen zijn, deze kan je het liefste op Chrome hebben staan.

                                  1 Reply Last reply
                                  0
                                  • Reinhard-32undefined Reinhard-32

                                    @steve-lynch I have an iPad 11 Pro and an iPhone 11 Pro and could open the same route on both devices simultaneously. App version 3.0.2-105.

                                    Steve Lynchundefined Offline
                                    Steve Lynchundefined Offline
                                    Steve Lynch
                                    wrote on last edited by Steve Lynch
                                    #23

                                    @reinhard-32

                                    Thanks for confirming that it is ok for you.
                                    For me after logging in I just get a continuous spinning wheel on the Account page that never resolves on my 6th gen iPad

                                    Account Page.png

                                    You don’t stop riding when you get old, you get old when you stop riding.

                                    Corjan Meijerinkundefined 1 Reply Last reply
                                    0
                                    • Steve Lynchundefined Steve Lynch

                                      @reinhard-32

                                      Thanks for confirming that it is ok for you.
                                      For me after logging in I just get a continuous spinning wheel on the Account page that never resolves on my 6th gen iPad

                                      Account Page.png

                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      administrator
                                      wrote on last edited by
                                      #24

                                      @steve-lynch An improvement for the iPad layout will be available in the next update.

                                      Regarding the spinning wheel, does closing and opening the app help? If not try, logging out and in again. Anyway, thanks for reporting!

                                      1 Reply Last reply
                                      0
                                      • Stefan Hummelinkundefined Stefan Hummelink

                                        @timo-martosatiman-mra While I'm utterly impressed by the speed at which MRA pushed this update and am very happy with the latest update of the app, it somehow seems that the Upload Route/track functionality does not work on my Android OnePlus 6, Android 11.

                                        No window appears after clicking "Bestanden selecteren" in the upload window.

                                        Again: I am really impressed by the dev team of MRA. Never seen before! Great job people! Simply awesome! 😁

                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerinkundefined Offline
                                        Corjan Meijerink
                                        administrator
                                        wrote on last edited by
                                        #25

                                        @stefanhummelink In the coming update 3.0.3 the issue has been fixed that you cannot choose files to upload!

                                        1 Reply Last reply
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