unable to calculate route

Corjan Meijerink

Patrick 33

@Con-Hennekens said in unable to calculate route:

thanks for reporting back. Did you have any security, anti-virus or, privacy apps installed previously by any chance?

Yes, it has BitDefender on it.

Con Hennekens

@Patrick-33, I think it will be mighty interesting if you reinstalled Bitdefender after resetting your tablet, and if your testing was done prior of after that. Bitdefender probably has some code that could intervene with access to the HERE servers. For DuckDuckGo this has already been proven less or more...

Patrick 33

@Con-Hennekens
I uninstalled and reinstalled BitDefender and yes, it is the problem.
Unable to calculate route.
I'm uninstalling Bit defenbder at the moment.

Edit : And it's persistent because even after uninstalling BitDefender, I still have to reset the settings.

Con Hennekens

@Patrick-33 said in unable to calculate route:

I uninstalled and reinstalled BitDefender and yes, it is the problem.

Thanks for trying and reporting. If you want to keep using BitDefender on your device, I assume there are methods for whitelisting specific apps in some controlpanel. You might get some help with that through their customer support or forum.

@Corjan-Meijerink, Looks like we have another culprit to add to the list . Maybe it is wise to check of the HERE (or MRA?) servers are on some blacklist that is used by some of the AV or privacy software companies?

Patrick 33

@Con-Hennekens
Yes I think it is possible to configure BitDefender, but at the moment we are traveling and don't really want to play around with the configurations. Too much need for MRA at the moment.
We will do without BitDefender.

Con Hennekens

@Patrick-33, sure, keep it for another time Enjoy!