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Outreach to Sygic in light of connectivity issues

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  • MyRoute-app communityundefined MyRoute-app community

    I've reached out again to Sygic, now that 20 days have passed.

    I was promised that management/development would reach out to me. But so far nothing has appeared in my inbox.

    You can find my reminder below. I really hope that we'll be able to get in touch with them. But if not, we'll start informing people to simply reach out to their support and attach this forum thread.

    e3adca95-0180-4660-b554-0501e3d851ce-image.png

    Jochem Rebergenundefined Offline
    Jochem Rebergenundefined Offline
    Jochem Rebergen
    wrote on last edited by
    #8

    @Timo-Martosatiman-MRA is there any update on this? Since it is September already. I am experiencing the same issues.

    Thanks!

    MyRoute-app communityundefined 1 Reply Last reply
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    • Jochem Rebergenundefined Jochem Rebergen

      @Timo-Martosatiman-MRA is there any update on this? Since it is September already. I am experiencing the same issues.

      Thanks!

      MyRoute-app communityundefined Offline
      MyRoute-app communityundefined Offline
      MyRoute-app community
      administrator
      wrote on last edited by
      #9

      @Jochem-Rebergen Like with you, Sygic keeps telling us that they're working on the issue. At this time there's nothing else I can do (as this is a problem on their end, and they recognize it as such).

      Callum ODonnellundefined 1 Reply Last reply
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      • David Bonnerundefined Offline
        David Bonnerundefined Offline
        David Bonner
        wrote on last edited by
        #10

        I have been in touch with Sygic regarding this issue.

        I have attached a copy of the email thread. In their latest email (4 Oct) they say that MRA Navigation needs to be updated and they have sent the necessary documentation.

        Is it possible to estimate when this fix will be incorporated?

        Thanks

        Sygic Request 1516121 How would you rate the support you received.jpg

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        • David Bonnerundefined Offline
          David Bonnerundefined Offline
          David Bonner
          wrote on last edited by
          #11

          Is there any progress with this issue, or a timescale for it's resolution?

          In the process of fixing the bug can I suggest adding a 'Compare route to Sygic" function to the route planner toolkit? When preparing routes previously, before Sygic functionality was lost, I had noticed that the Sygic route often differed from the Default (Open Street Map), TomTom and Here routes. When creating a route for use with Sygic navigation it would be useful to check for discrepancies and correct these in advance.

          However, this would be a refinement and it is more important to reinstate MRA Navigation compatibility with Sygic to as it was previously.

          I would appreciate an update.

          Thanks

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          • MyRoute-app communityundefined MyRoute-app community

            @Jochem-Rebergen Like with you, Sygic keeps telling us that they're working on the issue. At this time there's nothing else I can do (as this is a problem on their end, and they recognize it as such).

            Callum ODonnellundefined Offline
            Callum ODonnellundefined Offline
            Callum ODonnell
            wrote on last edited by
            #12

            @timo-martosatiman-mra

            May I ask for an update please?

            1 Reply Last reply
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            • Tonton Alainundefined Offline
              Tonton Alainundefined Offline
              Tonton Alain
              wrote on last edited by
              #13

              Toujours pas possible de convertir un itinéraire MRA vers SYGIC sur IPHONE pour la Multistrada peut être supprimer la fonction sur MRA pour ne plus se prendre la tête.

              Reinhard-32undefined 1 Reply Last reply
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              • Tonton Alainundefined Tonton Alain

                Toujours pas possible de convertir un itinéraire MRA vers SYGIC sur IPHONE pour la Multistrada peut être supprimer la fonction sur MRA pour ne plus se prendre la tête.

                Reinhard-32undefined Offline
                Reinhard-32undefined Offline
                Reinhard-32
                wrote on last edited by
                #14

                @tonton-alain This is was discussed here as well.
                https://forum.myrouteapp.com/topic/1862/sygic-connectivity-issue/13

                Kindly regards
                Reinhard

                ZumoXT, Zumo 590, Montana 700i and Mac

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                • Oscar Perez Lopezundefined Oscar Perez Lopez

                  also thnaks for transparency however we are waiting for solution and Sygic has its own router planner so i thinkthan if you are not going to push them, they are not going to do nothing for us and then my support to MRA will be for nothing.

                  Info Officerundefined Offline
                  Info Officerundefined Offline
                  Info Officer
                  wrote on last edited by
                  #15

                  @oscar-perez-lopez The Sygic Route planner is awful.
                  I've been a long time user of route planners from way back to Microsoft's Streets & Trips. I can't understand how their route planner is supposed to work.

                  1 Reply Last reply
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                  • Richard Young 1undefined Offline
                    Richard Young 1undefined Offline
                    Richard Young 1
                    wrote on last edited by
                    #16

                    I'm following this with interest as not having to export gpx routes to another tool was a huge benefit. Maybe I'll try Calimoto or something instead of Sygic. 😞

                    1 Reply Last reply
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                    • Alex Veldkampundefined Offline
                      Alex Veldkampundefined Offline
                      Alex Veldkamp
                      wrote on last edited by
                      #17

                      Professionally waiting to see if they will respond

                      Herko ter Horstundefined 1 Reply Last reply
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                      • Alex Veldkampundefined Alex Veldkamp

                        Professionally waiting to see if they will respond

                        Herko ter Horstundefined Offline
                        Herko ter Horstundefined Offline
                        Herko ter Horst
                        wrote on last edited by
                        #18

                        @alex-veldkamp Apparently, Sygic (for iOS) can now import GPX files again.

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