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  3. Garmin Drive App on iOS crashes on opening (New update from yesterday)

Garmin Drive App on iOS crashes on opening (New update from yesterday)

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  • Catalinaundefined Catalina

    Hi @Albert-van-den-Elsen and @Steve-Lynch,

    I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

    Reinhard-32undefined Offline
    Reinhard-32undefined Offline
    Reinhard-32
    wrote on last edited by Reinhard-32
    #29

    @Catalina
    In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

    I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

    Kindly regards
    Reinhard

    ZumoXT, Zumo 590, Montana 700i and Mac

    Albert van den Elsenundefined 1 Reply Last reply
    1
    • Steve Lynchundefined Steve Lynch

      It is definitely a Garmin issue not iOS.
      I have an older iPad that I use when I go on Tour.
      I never allow anything to automatically update on this device, including iOS.

      I have just installed iOS 14.15.1 on this older iPAD.
      The Garmin Drive App on this is Version 4.13.32

      I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
      No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

      No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRAundefined Offline
      Hans van de Ven MR.MRA
      Instructor RouteXperts
      wrote on last edited by
      #30

      @Steve-Lynch

      Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

      Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
      Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

      Steve Lynchundefined 1 Reply Last reply
      0
      • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

        @Steve-Lynch

        Garmin knows what the problem is, and they will come with an update, they only don’t know when. Could take a couple off weeks

        Steve Lynchundefined Offline
        Steve Lynchundefined Offline
        Steve Lynch
        wrote on last edited by
        #31

        @Hans-van-de-Ven-MRA-Master

        Thanks for the update Hans. 👍
        And to all those who tested as well. 👍

        You don’t stop riding when you get old, you get old when you stop riding.

        1 Reply Last reply
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        • Steve Lynchundefined Offline
          Steve Lynchundefined Offline
          Steve Lynch
          wrote on last edited by
          #32

          Just had a software update on the Garmin XT.
          Not sure if its relevant to this issue but will re-install the Drive App on my iPad Pro and test.

          You don’t stop riding when you get old, you get old when you stop riding.

          1 Reply Last reply
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          • Steve Lynchundefined Offline
            Steve Lynchundefined Offline
            Steve Lynch
            wrote on last edited by
            #33

            The update on the Zumo XT was 6.20.
            Re-installed the Garmin Drive App on iPad Pro
            Resynced my data to the device.
            Exported a BETA GPX file
            As soon as I opened the route in the Garmin Drive App it crashed and continues to crash there after.

            Obviously not a relevant update to the current issue.

            You don’t stop riding when you get old, you get old when you stop riding.

            1 Reply Last reply
            0
            • Reinhard-32undefined Reinhard-32

              @Catalina
              In this thread we are talking about the Garmin Drive App. The „save as“ functionality from MRA works fine but when you send the desired GPX file via Drive app to you ZumoXT the app crashed immediately and doesn’t start again. You have to reinstall the app and the game starts again.

              I have already opened a ticket at the Garmin service. The problem is known and the developers are working on it.

              Albert van den Elsenundefined Offline
              Albert van den Elsenundefined Offline
              Albert van den Elsen
              wrote on last edited by
              #34
              This post is deleted!
              1 Reply Last reply
              0
              • Catalinaundefined Catalina

                Hi @Albert-van-den-Elsen and @Steve-Lynch,

                I'm glad to hear that the connector is not the problem. I am interested in Garmins response to you Albert. Please let me know what their explanation is! Maybe with their explanation, we can change some things in our gpx export to make it work for the Garmin Drive App. If any other problems do occur with the connector, let us know.

                Albert van den Elsenundefined Offline
                Albert van den Elsenundefined Offline
                Albert van den Elsen
                wrote on last edited by
                #35

                @Catalina
                This is the respons from Garmin:
                <Dutch>
                Bedankt dat u contact heeft opgenomen met Garmin Support.
                Helaas is dit een bekend probleem. We gaan dit oplossen met een update van de app.
                Wanneer dit gebeurd weten we nog niet. Excuus voor het ongemak.

                Translation.
                Thanks for contacting us.
                Sorry to tell but this is a known problem for us. We're gone fix this in a update.
                When this is gone happen we don't know yet.
                Excuses for this inconvenience.

                1 Reply Last reply
                0
                • Jimmy Doroughundefined Offline
                  Jimmy Doroughundefined Offline
                  Jimmy Dorough
                  wrote on last edited by
                  #36

                  Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                  Reinhard-32undefined Rob Veermanundefined 2 Replies Last reply
                  1
                  • Jimmy Doroughundefined Jimmy Dorough

                    Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                    Reinhard-32undefined Offline
                    Reinhard-32undefined Offline
                    Reinhard-32
                    wrote on last edited by Reinhard-32
                    #37

                    @Jimmy-Dorough Can you please clarify what you mean.
                    The Garmin drive app at my IPhone is still version 4.15.02 and no update is available.

                    Kindly regards
                    Reinhard

                    ZumoXT, Zumo 590, Montana 700i and Mac

                    Jimmy Doroughundefined 1 Reply Last reply
                    0
                    • Jimmy Doroughundefined Jimmy Dorough

                      Garmin just released an update and it appears to have fixed the problem. Fingers crossed.

                      Rob Veermanundefined Offline
                      Rob Veermanundefined Offline
                      Rob Veerman
                      wrote on last edited by
                      #38

                      @Jimmy-Dorough The problem is fixed. After the update a GPX could be sent via Garmin Drive to the XT by iPhone.

                      1 Reply Last reply
                      1
                      • Reinhard-32undefined Reinhard-32

                        @Jimmy-Dorough Can you please clarify what you mean.
                        The Garmin drive app at my IPhone is still version 4.15.02 and no update is available.

                        Jimmy Doroughundefined Offline
                        Jimmy Doroughundefined Offline
                        Jimmy Dorough
                        wrote on last edited by
                        #39

                        @Reinhard-32 4.15.03 is out. Sometimes it’s not available to everyone on the App Store at the same time.

                        Reinhard-32undefined 1 Reply Last reply
                        1
                        • Jimmy Doroughundefined Jimmy Dorough

                          @Reinhard-32 4.15.03 is out. Sometimes it’s not available to everyone on the App Store at the same time.

                          Reinhard-32undefined Offline
                          Reinhard-32undefined Offline
                          Reinhard-32
                          wrote on last edited by Reinhard-32
                          #40

                          @Jimmy-Dorough ok, thanks. So we have to wait for this update.
                          Update: the new release 4.15.03 appears in the app store now. I updated the app and it works.🙂

                          Kindly regards
                          Reinhard

                          ZumoXT, Zumo 590, Montana 700i and Mac

                          1 Reply Last reply
                          0
                          • Steve Lynchundefined Offline
                            Steve Lynchundefined Offline
                            Steve Lynch
                            wrote on last edited by Steve Lynch
                            #41

                            Yes no Garmin Drive crashes.

                            I still get the issue of the last shaping point to the chequered flag being a dotted straight line in the Trip Planner on the XT.
                            The Track is perfect.
                            Hans said this was an MRA issue in another thread.

                            You don’t stop riding when you get old, you get old when you stop riding.

                            1 Reply Last reply
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                            • Steve Lynchundefined Offline
                              Steve Lynchundefined Offline
                              Steve Lynch
                              wrote on last edited by Steve Lynch
                              #42

                              Hi All,

                              It looks like the issue regarding the last Shaping point to the Chequered flag being a straight line is now resolved using the GPX 1.1 Beta export on my iPad Pro.

                              I have made a route Public called Mendip TT that transfers to the Garmin XT Trip Planner perfectly now.

                              I personally never use Via Points but I also added one in a copy of the Mendip TT file and this transfers to the Garmin XT Trip Planner perfectly as well.
                              Mendip TT with Via Point is also public.

                              Thank you Catalina. 👍

                              You don’t stop riding when you get old, you get old when you stop riding.

                              1 Reply Last reply
                              2
                              • Western31undefined Offline
                                Western31undefined Offline
                                Western31
                                wrote on last edited by
                                #43

                                I have updated to 4.15.02 and the app starts without problems.
                                iPad Pro 14.5.1

                                1 Reply Last reply
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                                • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA locked this topic on
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