Garmin Drive App on iOS crashes on opening (New update from yesterday)

Reinhard-32 · wrote on 8 May 2021, 07:48

The same here. When I send a GPX File to the Drive App it crashed right now.
As already mentioned above, this is in combination with my IPAD 14.5.1
But I can send a destination point to the ZumoXT but no gpx files.

There is a job for Garmin and Apple to fix this problem.

Steve Lynch · 5 Aug 2021, 10:06

This post is deleted!

Steve Lynch · wrote on 8 May 2021, 10:07

Hi All,

Sorry if you read the previous instance of this post but I have not fixed the issue.
Prior to testing the Beta GPX file I could open the app no problem, many times.
As soon as I opened the exported BETA GPX file in the Drive app it crashed and it now continues to crash every time I try to open it?

Maybe the Drive App update has changed something that has broken the Beta GPX Export?

Steve Lynch · 5 Aug 2021, 10:37

And just to add, I exported the standard Gpx1.1 (Track, POI).
That did the same thing as soon as as I opened it in the Drive App, it crashed and the Drive App continues to crash every time.

Obviously I am having to uninstall and reinstall the App each time.

Steve Lynch · 5 Sept 2021, 08:02

@Hans-van-de-Ven-MRA-Master said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

No problem on my iPhone7s (4.15.02)

Hi Hans,

The link below is a recording of what what actually happens on the iPAD Pro when I import the Beta GPX to the Drive App.
I have re-installed the Garmin Drive App and gone through all the set up including syncing my data to the Garmin XT

You will see me open the Drive App 3 times then you will see me import a route using the Beta GPX file.
You will see that as soon as I “open In” the Garmin Drive App it immediately crashes.
You will also see that after this that trying to open Garmin Drive App immediately crashes every time.

Also after recording this screenshot and posting this I shut down the iPad and rebooted it.
The Garmin Drive App continues to crash after rebooting the iPad.

https://drive.google.com/file/d/1h5j1GV5K3WcGGvKnUG8NvGtpeZR0eXIe/view?usp=drivesdk

Update:
I checked the Android version of Garmin Drive on Google Play and the first couple of Review posts indicate that it also has issues for the recent update.

Kemille · 5 Sept 2021, 10:55

@Albert-Renting exactly the same problem here:-( (iphone 12 ProMax and 14.5.1)

Jimmy Dorough · wrote on 9 May 2021, 12:39

@Steve-Lynch same here, and same as many others have reported. I talked to Garmin support who were unaware of any issue. They had me send them a log file to look at. For now I’m exporting from my iPhone 12 Pro Max to an SD card for my Zumo XT. Not nearly as convenient but at least there’s still a way.

Steve Lynch · wrote on 10 May 2021, 07:44

I did one final check this morning by exporting a GPX file from my UK Ordanance Survey Maps account.
Opened in the Drive App and does exactly the same thing, crashes the Garmin Drive App and crashes on opening thereafter.

Lets hope Garmin fix this soon.

Jimmy Dorough · 10 May 2021, 14:32

The more people that contact Garmin about the issue, the more likely they are to do something about it. Hint hint.

Reinhard-32 · wrote on 10 May 2021, 14:32

@Jimmy-Dorough I have already opened a ticked at Garmin.

Albert van den Elsen · 10 May 2021, 20:52

Same problem.
I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
I have the latest IOS version installed.
So far so good. Everytime I open Garmin Drive everything go's well.
But.......
When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

Reinhard-32 · wrote on 10 May 2021, 20:52

@Albert-van-den-Elsen The problem is the Garmin drive app. The app was updated to 4.15.02 4 days ago.

Catalina · 5 Nov 2021, 08:18

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

Steve Lynch · 12 May 2021, 18:48

It is definitely a Garmin issue not iOS.
I have an older iPad that I use when I go on Tour.
I never allow anything to automatically update on this device, including iOS.

I have just installed iOS 14.15.1 on this older iPAD.
The Garmin Drive App on this is Version 4.13.32

I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

Jimmy Dorough · 11 May 2021, 12:19

@Catalina I’ll have to try again after work. I deleted Drive, reinstalled it, but was unable to pair it this time. Could be yet another issue with Drive.

Steve Lynch · 11 May 2021, 13:22

@Jimmy-Dorough

For me when I reinstall Garmin Drive it creates a second instance of the Device in the Bluetooth settings.
For me I have to “forget” both then it will pair again.

Steve Lynch · 5 Nov 2021, 12:27

@Catalina said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

Hi Catalina,

I tried it earlier using the Beta GPX Export and the the Garmin Drive App immediately crashed.
It continues to crash their after.

Was the change applied only for when using the connector?
I’m on an iPad Pro.

Steve.

Jimmy Dorough · wrote on 11 May 2021, 13:22

@Steve-Lynch same. Isn't that. Will troubleshoot later.

Catalina · 11 May 2021, 21:33

@Steve-Lynch Hi Steve,

I applied the change to the GPX 1.1 BETA file, which also applies to the connector.

Do you have this problem with all the GPX files? or only with the GPX 1.1 BETA?

Albert van den Elsen · 5 Nov 2021, 21:09

@Catalina
Hi Catalina,
I don't think MRA Connector is the issue.
That works perfect for me.

But the problem is on my iPhone with MRA planner and the export to Garmin Drive.
Same result from my site. Garmin Drive Immideately crashed.
But I figured out Garmin Drive is the big issue.
I made an export from Garmin Explorer to Garmin Drive with the same result.
In this case MRA was not involved.

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Garmin Drive App on iOS crashes on opening (New update from yesterday)