[EN] MyRoute-app Routeplanner Next (Beta)

[Tim 57 0]

That is exactly my point—or rather, my concern.

What is the advantage of opting for a product or provider via a higher one-off payment?

Choosing a monthly or annual subscription gives me maximum flexibility. If Calimoto or Kurviger releases a great feature next year, I can simply switch providers.

However, if I commit to a product and place my trust in it for the future, I expect lifetime access that evolves with the service. As I mentioned, I’ve made various purchases of this kind in both my personal and professional life; in doing so, I am placing my trust in these companies.

If paid updates or new, higher tiers—Gold+, Gold++, Platinum, etc.—are introduced later, it doesn't really feel like the customer is being valued. I really have to emphasize—and I mean this constructively, not aggressively or negatively—that this sort of thing scares off new customers.

The various tiers and the confusing use of "Next" across different products make the whole thing incredibly muddled. Drawing on my professional experience in copywriting, sales promotion, SEO, and corporate digitalization, I can only surmise that you are already losing many potential customers at this stage. It lacks clarity and simplicity.

Furthermore, I don't think it’s productive to confuse and unsettle—and ultimately lose—new customers who were still interested (only to add to that confusion with a website relaunch), while simultaneously unsettling or alienating existing customers (as seen in the comments here) and addressing them in a rather harsh tone.

As I said, this isn't meant to provoke; it’s just an outside perspective from a new customer who hasn't been scared off yet but is definitely having doubts. To be honest, I’ve started looking at alternatives again since my first post here.

Sad to say.

[Karel76]

In my opinion, they completely messed up the PR.

Instead of a well-prepared campaign for the new version, there was total confusion, which they hurriedly tried to fix by adding information to the website. On top of that, their testers (routeexpert etc) and team members were putting down users who didn't understand the new version.

This might be forgivable for a free, open-source project, but not for a paid service. If I had a subscription instead of a lifetime license (Lifetime Gold), I would switch to a competitor immediately.

I've been dissatisfied with the Android app for a long time. Honestly, I regret buying the lifetime license and cannot recommend purchasing it to anyone I know.

[Stefan Hummelink]

@Karel76 said:

putting down

Regardless of the rest of your message, and whether your statements regarding those "other users" are true or not, you do realize that "putting down" in English means something completely different from what you intend to say... ?

[Karel76]

@Stefan-Hummelink said:

Regardless of the rest of your message, and whether your statements regarding those "other users" are true or not, you do realize that "putting down" in English means something completely different from what you intend to say... ?

If I understand the phrase "putting down" correctly, that was the impression I got from the whole discussion on this topic.

[Rob Verhoeff]

@Karel76 If you’re so convinced that this entire platform falls far short of your expectations, why do you post comments like this? Delete your account and look elsewhere. I consider this nothing more than an attempt to stir up discontent.

[Stefan Hummelink]

@Karel76 said:

correctly

Wellz you didn't . Putting down means to euthanize or to kill and most often used for stray dogs or sick incurable animals.

In Dutch: "inslapen" or "afmaken".

[Dae 0]

@Karel76 said:

@Stefan-Hummelink said:

Regardless of the rest of your message, and whether your statements regarding those "other users" are true or not, you do realize that "putting down" in English means something completely different from what you intend to say... ?

If I understand the phrase "putting down" correctly, that was the impression I got from the whole discussion on this topic.

“Putting down” can mean to insult or disparage someone. If that’s what you thought, then you have understood the phrase correctly

[Vince Hyde]

@Stefan-Hummelink, with English being my first and, to be honest, my only language, the phrase putting down has several meanings; one is, as you say, to euthanize animals, but also, as the poster meant, to insult, criticize, or belittle a person; you can also put your bags or objects down.

[Con Hennekens]

This discussion is leading nowhere. There has been sufficient explanations multiple times, if people still do not understand they simply choose to not understand. I am not saying the hole introduction was 100% splendid, but enough has been said.

I think it is time to close the thread, before more people start being insulting or even abusing...

[martin-phogel.de]

@Con-Hennekens sagte:

if people still do not understand they simply choose to not understand.

Wow.

[Tim 57 0]

quod erat demonstrandum

I don’t want to add fuel to the fire, but it is precisely these kinds of reactions that clearly rub people the wrong way. Instead of addressing concerns and questions openly and amicably, people are quick to pass judgment.

I am a member of many forums related to surfing, classic cars, PCs, and various other hobbies. The tone isn't always friendly there—which is fine, since people come together and everyone can decide for themselves whether to stay.

In this case, however, we are dealing with the sale or promotion of a product. I am happy for all the alpha testers and insiders, but perhaps it would be more sensible to communicate in a better, more neutral way, treat questions and concerns with respect, and rein in one's ego a bit.

[Corjan Meijerink]

I’ve done that already numerous times