IOS: App crashes 2-3 times a day (v5.1/5.2)

[John 3s]

@Peter-Zehentreiter

How can I raise a ticket? I did mange to save the logging.

[Peter Zehentreiter]

@John-3s Create a ticket on the support page and attach the log file there

https://www.myrouteapp.com/support

[John 3s]

Dear Peter, Thanks for the link. Maybe I’m getting crazy because everything is explained there but there is no link or so to make a ticket. To be honest I think I’ll stop here….waste of time I’m starting to believe….

[Nick Carthew]

@John-3s

If you’re using your phone, click the + Symbol to create a new ticket. If you’re using a PC it should say Create new ticket.

[Thomas Neumeyer]

Having holiday with car and Apple CarPlay in use in Finland for a 1000 km tour I used the option to test the combination iPhone and MRA with Carplay. I had three crashes of the App. Was able to restart the route. So far so good. I was pretty happy to find the alps in Finland. More then 1500 m high. Thats a little bit off. Has been the whole time that wrong. But who cares .
Regards Thomas

[AWDC LAO]

No problems, no issues with my iPhone 12 Pro MAX !

[Thomas Neumeyer]

I am so happy that you guys don't have any issues. I am unlucky with Android and iPhone. Samsung Active test still pending. Not giving up yet. Thomas

[Aiello antonino]

@AWDC-LAO How long was the longest you've ever driven? It doesn't always happen right away, most of the time, it happens after many hours...

[Thomas Neumeyer]

With my Android setup and Ulefone tablet it started always after about 2,5 hours. And then quite often after that during shorter time.

[RetiredWingMan]

Most of my ride are 5 to 6 hours. Never a problem with NN.

[Peter Zehentreiter]

@RetiredWingMan Are you using MRA to navigate online or offline?

Could it be that newer Android devices running Android 16 or Android 17 are more vulnerable?

[Adrian Avram]

@RetiredWingMan said:

Most of my ride are 5 to 6 hours. Never a problem with NN.

I've even done an 18-hour drive, stopping only for gas, without any issues whatsoever!
I guess it comes down to either the hardware or the app settings for those who are experiencing problems.

[AWDC LAO]

@Aiello-antonino

From 07:00 AM till 17:30 PM - 270 km with lot of waypoints.
4 days ( +/ 1100 km ) in France when t° during the day between 35-43° C
With an iPhone 12 Max Pro and also a Carpe Iter v4c ( android is not 100% foor connection with 5G, 4G, 3G but with personal hotspot via Iphone 12 it was better )

[Aiello antonino]

Did you have the tracklog active?

[Peter Zehentreiter]

@Aiello-antonino It’s not down to the tracklogs

I also had problems without tracklogs enabled

[Aiello antonino]

Oh ok…for example, I always have the tracklog active and I have had problems every day I travel…

[RetiredWingMan]

@Peter-Zehentreiter. I use both off line and on line. Depends on where I'm traveling. No idea if newer devices have more issues. I always purchase older new or used phones.

[RetiredWingMan]

@Aiello-antonino. I generally always have a tracking running. The only time I've had issues is running a round trip which i think was a Track. It's very touchy about missing a turn. Also seems like if it gets confused and decides to send you back to the start of the track there is no way to get NN to continue in the Track.

[Aiello antonino]

I've always used routes and an active tracklog, and I've had problems. I was trying to make some hypotheses to understand what the conditions are that cause the app to crash. It seems to work well with offline navigation. I don't know, but let's hope they find a solution.