IOS: App crashes 2-3 times a day (v5.1/5.2)

[John 3s]

I’m running the latest update of MRA. Looking forward to see more reactions and of course a solution (what ever that maybe)….

How can I send log files to support/development?

[Peter Zehentreiter]

@John-3s said:

How can I send log files to support/development?

Open the app, tap your profile picture, scroll right to the bottom until you can see your installed version number: 5.2.0-474

Then press and hold the version number; a log file will be created.

Send this file to Support via a ticket.

[Aiello antonino]

@Marinus-van-Deudekom No updates available on iOS, latest installed version 5.2.0-473

[Marinus van Deudekom]

Yes my bad, I thought it was the same as Android, but its not

[James Hubbard 0 0]

Hi, I am an Advanced Riding coach and have been using MRA gold when coaching my clients on the road. Generally I am pleased with MRA.
BUT: Having planned the route and then using it to navigate with my phone connected to Carpuride it suddenly, approximately mid journey, shows just a blue screen with no map or other information normally visible. Other apps work correctly at the same time. This is very embarrassing and inconvenient as I have to waste my client's time finding a safe place to stop and then attempting to get everything working again, which involves rebooting my phone. I know other MRA users are experiencing the same problems and I wonder how you are going to fix this problem and by when. Many thanks.
P.S. Annoying that I now see a screen notification have to wait 3800 seconds before I am able to post the above. Never had this before on any forum. Adds to my frustration with MRA.

[Nick Carthew]

@James-Hubbard-0-0 Sorry to read that you are having issues with AndroidAuto/CarPlay the developers are working hard to resolve this. What makes it difficult is that not everyone’s experience is the same, many users have no issues.
With reference to your point about the forum, you have only just joined. New members having to wait is a way to protect all forum users from spam and malicious posts.

[John 3s]

@Peter-Zehentreiter

How can I raise a ticket? I did mange to save the logging.

[Peter Zehentreiter]

@John-3s Create a ticket on the support page and attach the log file there

https://www.myrouteapp.com/support

[John 3s]

Dear Peter, Thanks for the link. Maybe I’m getting crazy because everything is explained there but there is no link or so to make a ticket. To be honest I think I’ll stop here….waste of time I’m starting to believe….

[Nick Carthew]

@John-3s

If you’re using your phone, click the + Symbol to create a new ticket. If you’re using a PC it should say Create new ticket.

[Thomas Neumeyer]

Having holiday with car and Apple CarPlay in use in Finland for a 1000 km tour I used the option to test the combination iPhone and MRA with Carplay. I had three crashes of the App. Was able to restart the route. So far so good. I was pretty happy to find the alps in Finland. More then 1500 m high. Thats a little bit off. Has been the whole time that wrong. But who cares .
Regards Thomas

[AWDC LAO]

No problems, no issues with my iPhone 12 Pro MAX !

[Thomas Neumeyer]

I am so happy that you guys don't have any issues. I am unlucky with Android and iPhone. Samsung Active test still pending. Not giving up yet. Thomas

[Aiello antonino]

@AWDC-LAO How long was the longest you've ever driven? It doesn't always happen right away, most of the time, it happens after many hours...

[Thomas Neumeyer]

With my Android setup and Ulefone tablet it started always after about 2,5 hours. And then quite often after that during shorter time.

[RetiredWingMan]

Most of my ride are 5 to 6 hours. Never a problem with NN.

[Peter Zehentreiter]

@RetiredWingMan Are you using MRA to navigate online or offline?

Could it be that newer Android devices running Android 16 or Android 17 are more vulnerable?

[Adrian Avram]

@RetiredWingMan said:

Most of my ride are 5 to 6 hours. Never a problem with NN.

I've even done an 18-hour drive, stopping only for gas, without any issues whatsoever!
I guess it comes down to either the hardware or the app settings for those who are experiencing problems.

[AWDC LAO]

@Aiello-antonino

From 07:00 AM till 17:30 PM - 270 km with lot of waypoints.
4 days ( +/ 1100 km ) in France when t° during the day between 35-43° C
With an iPhone 12 Max Pro and also a Carpe Iter v4c ( android is not 100% foor connection with 5G, 4G, 3G but with personal hotspot via Iphone 12 it was better )

[Aiello antonino]

Did you have the tracklog active?