IOS: App crashes 2-3 times a day (v5.1/5.2)

[John 3s]

@Peter-Zehentreiter

How can I raise a ticket? I did mange to save the logging.

[Peter Zehentreiter]

@John-3s Create a ticket on the support page and attach the log file there

https://www.myrouteapp.com/support

[John 3s]

Dear Peter, Thanks for the link. Maybe I’m getting crazy because everything is explained there but there is no link or so to make a ticket. To be honest I think I’ll stop here….waste of time I’m starting to believe….

[Nick Carthew]

@John-3s

If you’re using your phone, click the + Symbol to create a new ticket. If you’re using a PC it should say Create new ticket.

[Thomas Neumeyer]

Having holiday with car and Apple CarPlay in use in Finland for a 1000 km tour I used the option to test the combination iPhone and MRA with Carplay. I had three crashes of the App. Was able to restart the route. So far so good. I was pretty happy to find the alps in Finland. More then 1500 m high. Thats a little bit off. Has been the whole time that wrong. But who cares .
Regards Thomas

[AWDC LAO]

No problems, no issues with my iPhone 12 Pro MAX !

[Thomas Neumeyer]

I am so happy that you guys don't have any issues. I am unlucky with Android and iPhone. Samsung Active test still pending. Not giving up yet. Thomas

[Aiello antonino]

@AWDC-LAO How long was the longest you've ever driven? It doesn't always happen right away, most of the time, it happens after many hours...

[Thomas Neumeyer]

With my Android setup and Ulefone tablet it started always after about 2,5 hours. And then quite often after that during shorter time.

[RetiredWingMan]

Most of my ride are 5 to 6 hours. Never a problem with NN.

[Peter Zehentreiter]

@RetiredWingMan Are you using MRA to navigate online or offline?

Could it be that newer Android devices running Android 16 or Android 17 are more vulnerable?

[Adrian Avram]

@RetiredWingMan said:

Most of my ride are 5 to 6 hours. Never a problem with NN.

I've even done an 18-hour drive, stopping only for gas, without any issues whatsoever!
I guess it comes down to either the hardware or the app settings for those who are experiencing problems.

[AWDC LAO]

@Aiello-antonino

From 07:00 AM till 17:30 PM - 270 km with lot of waypoints.
4 days ( +/ 1100 km ) in France when t° during the day between 35-43° C
With an iPhone 12 Max Pro and also a Carpe Iter v4c ( android is not 100% foor connection with 5G, 4G, 3G but with personal hotspot via Iphone 12 it was better )

[Aiello antonino]

Did you have the tracklog active?

[Peter Zehentreiter]

@Aiello-antonino It’s not down to the tracklogs

I also had problems without tracklogs enabled

[Aiello antonino]

Oh ok…for example, I always have the tracklog active and I have had problems every day I travel…