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Volume too low

Scheduled Pinned Locked Moved [App] Problems, Bugs and other Issues
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  • Thomas Keßlerundefined Thomas Keßler

    Hi,
    I am using MRA on my motorcycle. The app is running on my iPhone and is mirrored to a Carplay device (Carpuride W702). Sound is received on a Sena 30K.
    While the volume of Spotify is okay, the volume of MRA is too low. I can not hear anything though the volume of Spotify is reduced while MRA is talking. I tried to increase volume of MRA while reducing the volume of Spotify in the iPhone, but this did not help. Voice is currently not useable in this constellation.
    Are there any solutions already available or is this still a bug? I saw quite some other posts here in this forum complaining the volume issue, but MRA improves nearly weekly, so I hoped they already fixed it.
    Thanks and cheers,
    Thomas

    Rob Verhoeffundefined Offline
    Rob Verhoeffundefined Offline
    Rob Verhoeff
    wrote on last edited by
    #9

    @Thomas-Keßler What I do know is that you must not use the Siri voices. Just choose a different (enhanced)voice.
    In my car the MRA voice is as loud as the media from my car entertainment system.

    BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
    iOS on iPhone 13 (mounted on Quadlock)
    Apple CarPlay in VW T-Roc (wired)
    Routelab on MacBook Air & iMac (Ventura & Monterey)

    Thomas Keßlerundefined Hans van de Ven MR.MRAundefined 2 Replies Last reply
    0
    • Rob Verhoeffundefined Rob Verhoeff

      @Thomas-Keßler What I do know is that you must not use the Siri voices. Just choose a different (enhanced)voice.
      In my car the MRA voice is as loud as the media from my car entertainment system.

      Thomas Keßlerundefined Offline
      Thomas Keßlerundefined Offline
      Thomas Keßler
      wrote on last edited by
      #10

      @Rob-Verhoeff Thanks for the hint. Will try this.

      1 Reply Last reply
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      • Thomas Keßlerundefined Thomas Keßler

        @M-Schrijver Interesting. It seems this is not available for iOS. Anyway I think, it should not be necessary to apply 3rd party tools to hear and understand the voice of MRA. It should run out of the box.

        Patrick S0undefined Offline
        Patrick S0undefined Offline
        Patrick S0
        wrote on last edited by Patrick S0
        #11

        @M-Schrijver Interesting. It seems this is not available for iOS. Anyway I think, it should not be necessary to apply 3rd party tools to hear and understand the voice of MRA. It should run out of the box.

        Totally agree!
        It does not make sense to have to pay to solve an MRA problem.

        1 Reply Last reply
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        • M. Schrijverundefined Offline
          M. Schrijverundefined Offline
          M. Schrijver
          wrote on last edited by
          #12

          It is not an MRA problem. It is an OS problem.
          The default TTS voice on my Pixel 6 Pro has a low volume. So MRA has a low volume. But from what i understand the default TTS on a Samsung phone is louder. So MRA is also louder.

          (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

          1 Reply Last reply
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          • Rob Verhoeffundefined Rob Verhoeff

            @Thomas-Keßler What I do know is that you must not use the Siri voices. Just choose a different (enhanced)voice.
            In my car the MRA voice is as loud as the media from my car entertainment system.

            Hans van de Ven MR.MRAundefined Offline
            Hans van de Ven MR.MRAundefined Offline
            Hans van de Ven MR.MRA
            Instructor RouteXperts administrator
            wrote on last edited by
            #13

            @Rob-Verhoeff
            I also have the volume being too low. Phone volume at max and also the Headset at max volume. No Siri voice. Noise remains very low.
            In the past with the old app this was fine.
            iPhone 8s

            Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
            Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

            1 Reply Last reply
            1
            • M. Schrijverundefined Offline
              M. Schrijverundefined Offline
              M. Schrijver
              wrote on last edited by
              #14

              The old app was indeed better.
              TomTom Go is better
              Waze is better.

              They all use(d) their own voice engine.
              MRA could change this for the current app but i doubt if they would. I think (but totally not sure) they won't because a separate engine like the old app had, will not work with some functions of the current app. Like reading text which you can type in the info box.
              Maybe @Corjan-Meijerink could clarify this.

              (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

              Hans van de Ven MR.MRAundefined 1 Reply Last reply
              0
              • M. Schrijverundefined M. Schrijver

                The old app was indeed better.
                TomTom Go is better
                Waze is better.

                They all use(d) their own voice engine.
                MRA could change this for the current app but i doubt if they would. I think (but totally not sure) they won't because a separate engine like the old app had, will not work with some functions of the current app. Like reading text which you can type in the info box.
                Maybe @Corjan-Meijerink could clarify this.

                Hans van de Ven MR.MRAundefined Offline
                Hans van de Ven MR.MRAundefined Offline
                Hans van de Ven MR.MRA
                Instructor RouteXperts administrator
                wrote on last edited by
                #15

                @M-Schrijver

                The new app is much better then the old app and all the others, only the volume on some phones is low. But I’m sure it will be fixed

                Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                1 Reply Last reply
                0
                • Nick Carthewundefined Offline
                  Nick Carthewundefined Offline
                  Nick Carthew
                  RouteXperts Instructor
                  wrote on last edited by
                  #16

                  To add my experience to this debate:
                  I use an iPhone 11 with iOS 17.4.1
                  I have downloaded the Serena (Premium) system voice from Settings > Accessibility > Spoken Content > Voices > English.
                  And I use a Cardo Scala PackTalk Bold with the latest firmware as my headset with the correct priority setting for audio source.

                  If I am riding on my own with no one connected to the intercom I hear navigation instructions loud and clear, not at top volume of the Cardo.
                  As soon as I am connected to another riders intercom the navigation instruction are barely audible, I hear the first part of the first word of the instruction and then the voice fades away.

                  I experience exactly the same behaviour when I am connected to my TomTom Rider 500 or Google maps on my phone.

                  So for me, I don't see a problem with the phone voice or with MRA Navigation Next.
                  The problem is caused by the Cardo headset.

                  Always willing to help if I can.
                  Triumph Tiger 1200 XRT called Tina.
                  MRA Navigation Next and SilverFox B8J bar buttons.
                  Quadlock wireless mount for IPhone 11.
                  Cardo Scala Packtalk Bold.
                  TomTom Rider 500. (In the cupboard now)

                  Hans van de Ven MR.MRAundefined 1 Reply Last reply
                  0
                  • Nick Carthewundefined Nick Carthew

                    To add my experience to this debate:
                    I use an iPhone 11 with iOS 17.4.1
                    I have downloaded the Serena (Premium) system voice from Settings > Accessibility > Spoken Content > Voices > English.
                    And I use a Cardo Scala PackTalk Bold with the latest firmware as my headset with the correct priority setting for audio source.

                    If I am riding on my own with no one connected to the intercom I hear navigation instructions loud and clear, not at top volume of the Cardo.
                    As soon as I am connected to another riders intercom the navigation instruction are barely audible, I hear the first part of the first word of the instruction and then the voice fades away.

                    I experience exactly the same behaviour when I am connected to my TomTom Rider 500 or Google maps on my phone.

                    So for me, I don't see a problem with the phone voice or with MRA Navigation Next.
                    The problem is caused by the Cardo headset.

                    Hans van de Ven MR.MRAundefined Offline
                    Hans van de Ven MR.MRAundefined Offline
                    Hans van de Ven MR.MRA
                    Instructor RouteXperts administrator
                    wrote on last edited by
                    #17

                    @Nick-Carthew

                    No problems with the intercom, and the Sena SRL 2 connected to my phone and the XT2 or XT.
                    Only the instructions of Next are to low, and that was much better before.

                    Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                    Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                    Nick Carthewundefined 1 Reply Last reply
                    0
                    • Hans van de Ven MR.MRAundefined Hans van de Ven MR.MRA

                      @Nick-Carthew

                      No problems with the intercom, and the Sena SRL 2 connected to my phone and the XT2 or XT.
                      Only the instructions of Next are to low, and that was much better before.

                      Nick Carthewundefined Offline
                      Nick Carthewundefined Offline
                      Nick Carthew
                      RouteXperts Instructor
                      wrote on last edited by
                      #18

                      @Hans-van-de-Ven-MR-MRA
                      Yes, that may be the case with your setup, I was pointing out that not all issues with the volume are related to MRA Navigation Next. The volume for turn by turn instructions a notes is very loud when I don’t have an intercom connection.
                      My devices and settings are different to yours and so we have a different experience. As far as I am concerned, the app volume is fine except when I am connected to another intercom. The same happens with my TomTom or Google Maps, turn by turn instructions cannot be heard when the intercom is connected but perfectly clear when not.

                      You don’t have to be Sherlock 🕵️ Holmes to work out that in my case the Cardo is at fault.

                      Always willing to help if I can.
                      Triumph Tiger 1200 XRT called Tina.
                      MRA Navigation Next and SilverFox B8J bar buttons.
                      Quadlock wireless mount for IPhone 11.
                      Cardo Scala Packtalk Bold.
                      TomTom Rider 500. (In the cupboard now)

                      Rob Verhoeffundefined Hans van de Ven MR.MRAundefined 2 Replies Last reply
                      0
                      • Nick Carthewundefined Nick Carthew

                        @Hans-van-de-Ven-MR-MRA
                        Yes, that may be the case with your setup, I was pointing out that not all issues with the volume are related to MRA Navigation Next. The volume for turn by turn instructions a notes is very loud when I don’t have an intercom connection.
                        My devices and settings are different to yours and so we have a different experience. As far as I am concerned, the app volume is fine except when I am connected to another intercom. The same happens with my TomTom or Google Maps, turn by turn instructions cannot be heard when the intercom is connected but perfectly clear when not.

                        You don’t have to be Sherlock 🕵️ Holmes to work out that in my case the Cardo is at fault.

                        Rob Verhoeffundefined Offline
                        Rob Verhoeffundefined Offline
                        Rob Verhoeff
                        wrote on last edited by
                        #19

                        @Nick-Carthew said in Volume too low:

                        The volume for turn by turn instructions a notes is very loud when I don’t have an intercom connection.

                        Does your Cardo also use a meshnetwork connection, or do you connect to another Cardo user via Bluetooth?

                        BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                        iOS on iPhone 13 (mounted on Quadlock)
                        Apple CarPlay in VW T-Roc (wired)
                        Routelab on MacBook Air & iMac (Ventura & Monterey)

                        Nick Carthewundefined 1 Reply Last reply
                        0
                        • Rob Verhoeffundefined Rob Verhoeff

                          @Nick-Carthew said in Volume too low:

                          The volume for turn by turn instructions a notes is very loud when I don’t have an intercom connection.

                          Does your Cardo also use a meshnetwork connection, or do you connect to another Cardo user via Bluetooth?

                          Nick Carthewundefined Offline
                          Nick Carthewundefined Offline
                          Nick Carthew
                          RouteXperts Instructor
                          wrote on last edited by
                          #20

                          @Rob-Verhoeff Yes, it connects with mesh or Bluetooth and I’ve tried both. Both show the same behaviour.

                          Always willing to help if I can.
                          Triumph Tiger 1200 XRT called Tina.
                          MRA Navigation Next and SilverFox B8J bar buttons.
                          Quadlock wireless mount for IPhone 11.
                          Cardo Scala Packtalk Bold.
                          TomTom Rider 500. (In the cupboard now)

                          Rob Verhoeffundefined 1 Reply Last reply
                          0
                          • M. Schrijverundefined Offline
                            M. Schrijverundefined Offline
                            M. Schrijver
                            wrote on last edited by
                            #21

                            You can adjust this to some extend in the Cardo app (background volume).

                            (I use MRA Next only on Android Auto. Every comment, suggestion, etc will be based on my usage with Android Auto)

                            Nick Carthewundefined 1 Reply Last reply
                            0
                            • M. Schrijverundefined M. Schrijver

                              You can adjust this to some extend in the Cardo app (background volume).

                              Nick Carthewundefined Offline
                              Nick Carthewundefined Offline
                              Nick Carthew
                              RouteXperts Instructor
                              wrote on last edited by
                              #22

                              @M-Schrijver Yes, thank you I have the app.

                              Always willing to help if I can.
                              Triumph Tiger 1200 XRT called Tina.
                              MRA Navigation Next and SilverFox B8J bar buttons.
                              Quadlock wireless mount for IPhone 11.
                              Cardo Scala Packtalk Bold.
                              TomTom Rider 500. (In the cupboard now)

                              1 Reply Last reply
                              0
                              • Nick Carthewundefined Nick Carthew

                                @Hans-van-de-Ven-MR-MRA
                                Yes, that may be the case with your setup, I was pointing out that not all issues with the volume are related to MRA Navigation Next. The volume for turn by turn instructions a notes is very loud when I don’t have an intercom connection.
                                My devices and settings are different to yours and so we have a different experience. As far as I am concerned, the app volume is fine except when I am connected to another intercom. The same happens with my TomTom or Google Maps, turn by turn instructions cannot be heard when the intercom is connected but perfectly clear when not.

                                You don’t have to be Sherlock 🕵️ Holmes to work out that in my case the Cardo is at fault.

                                Hans van de Ven MR.MRAundefined Offline
                                Hans van de Ven MR.MRAundefined Offline
                                Hans van de Ven MR.MRA
                                Instructor RouteXperts administrator
                                wrote on last edited by
                                #23

                                @Nick-Carthew

                                I don’t think Sena is the problem, I tried another app and that works fine, volume is loud and clear also connected to the XT2 and XT.

                                Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
                                Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

                                1 Reply Last reply
                                0
                                • Nick Carthewundefined Nick Carthew

                                  @Rob-Verhoeff Yes, it connects with mesh or Bluetooth and I’ve tried both. Both show the same behaviour.

                                  Rob Verhoeffundefined Offline
                                  Rob Verhoeffundefined Offline
                                  Rob Verhoeff
                                  wrote on last edited by
                                  #24

                                  @Nick-Carthew said in Volume too low:

                                  Both show the same behaviour.

                                  Then the "problem-solver" has a nice challenge... 😉

                                  BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                                  iOS on iPhone 13 (mounted on Quadlock)
                                  Apple CarPlay in VW T-Roc (wired)
                                  Routelab on MacBook Air & iMac (Ventura & Monterey)

                                  Patrick S0undefined 1 Reply Last reply
                                  0
                                  • Rob Verhoeffundefined Rob Verhoeff

                                    @Nick-Carthew said in Volume too low:

                                    Both show the same behaviour.

                                    Then the "problem-solver" has a nice challenge... 😉

                                    Patrick S0undefined Offline
                                    Patrick S0undefined Offline
                                    Patrick S0
                                    wrote on last edited by
                                    #25

                                    Regarding the volume issue, it remains quiet from the developers' side...

                                    By the way, I use MRA and Android Auto in my car, I don't have a motorcycle and therefore don't have all those interfaces

                                    Rob Verhoeffundefined 1 Reply Last reply
                                    0
                                    • Patrick S0undefined Patrick S0

                                      Regarding the volume issue, it remains quiet from the developers' side...

                                      By the way, I use MRA and Android Auto in my car, I don't have a motorcycle and therefore don't have all those interfaces

                                      Rob Verhoeffundefined Offline
                                      Rob Verhoeffundefined Offline
                                      Rob Verhoeff
                                      wrote on last edited by
                                      #26

                                      @Patrick-S0 said in Volume too low:

                                      it remains quiet from the developers' side...

                                      Holiday trip... back soon!

                                      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                                      iOS on iPhone 13 (mounted on Quadlock)
                                      Apple CarPlay in VW T-Roc (wired)
                                      Routelab on MacBook Air & iMac (Ventura & Monterey)

                                      1 Reply Last reply
                                      1
                                      • Murat Güvenundefined Offline
                                        Murat Güvenundefined Offline
                                        Murat Güven
                                        wrote on last edited by Murat Güven
                                        #27

                                        My (working) setup:

                                        I use an Android phone (Nothing phone 2a) which is quite close to bare Android, I think.

                                        With this, I can increase the volume above normal limits (for which I get a warning from the phone). With this volume level, I'm able to hear MRA and Spotify in a good level, although I'm using Earplugs.

                                        The audio system is Cardo Packtalk Edge.

                                        The iPhone / iOS does not allow this extended increase of the volume I think. Also separate adjustment of volumes per function is not possible on iOS.

                                        Regards,
                                        Murat

                                        1 Reply Last reply
                                        0
                                        • marc van der heijdenundefined Offline
                                          marc van der heijdenundefined Offline
                                          marc van der heijden
                                          wrote on last edited by
                                          #28

                                          idd het geluid is bijna niet verstaanbaar, het is ook geen probleem wat nog maar kort bestaat, vooralsnog lijkt het niet opgelost te worden.

                                          Aan de ontwikkelaars dus de vraag: Wanneer is het eens opgelost?

                                          Als ik met Google Maps navigeer heb ik voldoende geluid bij de gesproken instructies, dus het ligt niet aan de telefoon of headset, heb al vanalles geprobeerd, maar de mra navigatie blijft de instructies fluisteren

                                          Con Hennekensundefined 1 Reply Last reply
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