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Why is choosing and paying for the appropriate subscriptions so complicated? Maybe I am thick?

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  • Campbell Grant
    Campbell Grant last edited by Campbell Grant 21 Jul 2024, 19:18 21 Jul 2024, 18:43

    I THINK I have subscribed for MRA Route planner Gold AND the navigation app MRA Navigation Next App, both on monthly subscription.

    When I try to plan a route (i.e. click on MRA Routeplanner), I am told I need Navigation Next which I thought I had subscribed to! Furthermore, I am invited to shop, which when I click, naff-all happens. Frustrating is an understatement!!!

    Please, oh please can a member of staff confirm what I have and, if necessary guide me accordingly.

    I like MyRoute, but choosing AND paying for the appropriate subscriptions is torturous!

    Many thanks

    I

    Ton Verkleij 1 Reply Last reply 21 Jul 2024, 19:58 Reply Quote 0
    • Ton Verkleij
      Ton Verkleij @Campbell Grant last edited by Ton Verkleij 21 Jul 2024, 19:59 21 Jul 2024, 19:58

      @Campbell-Grant You're not thick, it is quit unintuitive, like the rest of the app's

      This forum is a mess as well, messages n Dutch and English in random order, no proper ordering of subjects also.

      It is a small company starting as a hobby project and still managed like this. With 42 years experience in the IT sector I have seen this many times before.

      Progress is slow, don't expect a quick response.

      Corjan Meijerink Jörgen 2 Replies Last reply 21 Jul 2024, 20:51 Reply Quote -10
      • Corjan Meijerink
        Corjan Meijerink administrator @Ton Verkleij last edited by 21 Jul 2024, 20:12

        @Ton-Verkleij now that’s just straight out offending and while I tolerate a lot of opinions on this public forum, this is crossing a line.

        I personally respond quite rapidly on this forum and our support within 2 working days.

        @Campbell-Grant as payments involve personal information I best recommend you to contact support. myrouteapp.com/support or support@myrouteapp.com

        Ton Verkleij 1 Reply Last reply 21 Jul 2024, 20:38 Reply Quote 3
        • Ton Verkleij
          Ton Verkleij @Corjan Meijerink last edited by 21 Jul 2024, 20:38

          @Corjan-Meijerink Honey soit qui mal y pense. Obviously your tows are longer than the average person.
          If you can't stand criticism stay out of the business.

          Take a look yourself and notice the average response time to questions, or questions without respons.

          At least you should order the forum by language making it more clear, diminishing cross reponses as well.

          Being disgruntled as you are you'd better have a look at your instruction videos as well, sometimes showing plain errors.

          Corjan Meijerink Rob Verhoeff Stefan Hummelink 3 Replies Last reply 21 Jul 2024, 21:35 Reply Quote -8
          • Corjan Meijerink
            Corjan Meijerink administrator @Ton Verkleij last edited by 21 Jul 2024, 20:45

            @Ton-Verkleij have a pleasant evening 🙂
            I cannot contribute to this discussion anymore.

            1 Reply Last reply Reply Quote 0
            • Jörgen
              Jörgen Instructor @Ton Verkleij last edited by 21 Jul 2024, 20:51

              @Ton-Verkleij said in Why is choosing and paying for the appropriate subscriptions so complicated? Maybe I am thick?:

              @Campbell-Grant You're not thick, it is quit unintuitive, like the rest of the app's

              This forum is a mess as well, messages n Dutch and English in random order, no proper ordering of subjects also.

              It is a small company starting as a hobby project and still managed like this. With 42 years experience in the IT sector I have seen this many times before.

              Progress is slow, don't expect a quick response.

              Wow, what a unqualified judgements. I find MRA to be very flexible and responsive, just because they are so small.

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              1 Reply Last reply Reply Quote 0
              • Rob Verhoeff
                Rob Verhoeff @Ton Verkleij last edited by 21 Jul 2024, 21:25

                @Ton-Verkleij Wow! With 42 years of experience in IT, one would expect the general conduct on a public forum to be a bit more mature! Criticism is fine, but expressing your opinion in such a rude and unfounded manner is unwarranted.

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                1 Reply Last reply Reply Quote 2
                • Stefan Hummelink
                  Stefan Hummelink @Ton Verkleij last edited by Stefan Hummelink 21 Jul 2024, 21:36 21 Jul 2024, 21:35

                  @Ton-Verkleij said in Why is choosing and paying for the appropriate subscriptions so complicated? Maybe I am thick?:

                  Take a look yourself and notice the average response time to questions, or questions without respons.

                  So on one hand you saying progress is slow, and on the other hand you want the devs(2 in total!) to be spending more time here on the forum, which means less progress in development? Gosh. So contradicting ...

                  Imho progress is on par! In my humble 12 years of experience with software I use daily for my work, progress in those companies has proven to be multitudes slower than shown by MRA, and those are multimillion companies such as D'Assault or Keysight...

                  I would value you to be just simply a troll. 95% of all questions or remarks get answered either by the Devs or by the community. You're simply one of those "customers" every business can do without. One of those "customers" that thinks all is about them.

                  Considering your humongous amount of messages you've posted on this forum, 10(!), I conclude you have not been part of the beta program since it was launched... If you were, you would certainly have never thought about posting such bs on this thread.

                  Take your 42 years of experience to TomTom or Sygic and try your luck elsewhere, we certainly can do with out you, oh, and because you hate multilingual forums so badly, I'll say it in Dutch as well: we kunnen je missen als kiespijn.

                  Manks bu'j te bange.

                  1 Reply Last reply Reply Quote 0
                  • BriSco
                    BriSco last edited by BriSco 21 Jul 2024, 21:41 21 Jul 2024, 21:40

                    When logged into Myroute app web page, click on your profile pic or icon in the upper right corner of the page. Scroll down to My Account and select, then scroll down to My Subscriptions. This will show what you are signed up for, or have paid for.

                    Brian

                    MRA Gold Lifetime | Garmin Zumo XT | '18 Honda Goldwing w/NAV

                    1 Reply Last reply Reply Quote 0
                    • Locked by  Corjan Meijerink Corjan Meijerink 21 Jul 2024, 22:17
                    • Unlocked by  Corjan Meijerink Corjan Meijerink 21 Jul 2024, 23:36
                    • Corjan Meijerink
                      Corjan Meijerink administrator last edited by 21 Jul 2024, 23:37

                      Helped the customer over chat.
                      Just sharing that the original issue as shared has been resolved in a short time period 😉

                      There was no issue with MRA, just with his personal payment details and we got that resolved! 💪

                      1 Reply Last reply Reply Quote 0
                      • Locked by  Corjan Meijerink Corjan Meijerink 21 Jul 2024, 23:38
                      • Unlocked by  Corjan Meijerink Corjan Meijerink 22 Jul 2024, 13:17
                      • Corjan Meijerink
                        Corjan Meijerink administrator last edited by 22 Jul 2024, 13:17

                        e19ac794-7a31-4e64-9902-468beb77162f-image.png

                        ❤ ❤

                        1 Reply Last reply Reply Quote 4
                        • Locked by  Corjan Meijerink Corjan Meijerink 22 Jul 2024, 13:17
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