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  4. Karte nicht sichtbar

Karte nicht sichtbar

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Marschelundefined Marschel

    Hallo Jörgen,
    danke für den Tipp.
    Ja die App ist auf Android 9 installiert.
    Habe Speicher, Cache und Programm gelöscht und wieder neu installiert. Leider ohne Erfolg.
    Es werden immer noch keine Karten angezeigt.

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #4

    @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

    RetiredWingManundefined 1 Reply Last reply
    0
    • Marschelundefined Offline
      Marschelundefined Offline
      Marschel
      wrote on last edited by
      #5

      @Corjan-Meijerink
      Hello Corian,
      I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

      Corjan Meijerinkundefined 1 Reply Last reply
      0
      • Marschelundefined Marschel

        @Corjan-Meijerink
        Hello Corian,
        I have a Motorola, moto g6 plus. Until the last two updates everything worked perfectly.

        Corjan Meijerinkundefined Offline
        Corjan Meijerinkundefined Offline
        Corjan Meijerink
        Developer
        wrote on last edited by
        #6

        @Marschel Are you able to use another Android phone and confirm it works for you there? Can you update your phone to a newer Android version?

        1 Reply Last reply
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        • Corjan Meijerinkundefined Corjan Meijerink

          @Marschel Android 9 is not supported anymore since 2 years ago. Can I ask what phone you are using?

          RetiredWingManundefined Online
          RetiredWingManundefined Online
          RetiredWingMan
          Valued contributor
          wrote on last edited by
          #7

          @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

          2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

          Corjan Meijerinkundefined 1 Reply Last reply
          0
          • Marschelundefined Offline
            Marschelundefined Offline
            Marschel
            wrote on last edited by
            #8

            @Corjan-Meijerink
            Hello Corjan,
            I now tested the app again on another cell phone with Android 12 and the maps were visible and everything worked.
            But why is Android version 6 or higher specified as the required operating system for this app in the Google Play Store and not a higher version?

            1 Reply Last reply
            0
            • RetiredWingManundefined RetiredWingMan

              @Corjan-Meijerink this subject has come up before without a resolution as far as I have seen. Is there an official statement somewhere that shows what is or is not supported?

              Corjan Meijerinkundefined Offline
              Corjan Meijerinkundefined Offline
              Corjan Meijerink
              Developer
              wrote on last edited by
              #9

              @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

              However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

              @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

              However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

              Reinhard Punzundefined 1 Reply Last reply
              0
              • Marschelundefined Offline
                Marschelundefined Offline
                Marschel
                wrote on last edited by
                #10

                @Corjan-Meijerink
                Hello Corjan,
                Thanks for your quick answers.
                Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                Ok, then after 7 years it's probably time for a new cell phone.😀

                Corjan Meijerinkundefined 1 Reply Last reply
                0
                • Marschelundefined Marschel

                  @Corjan-Meijerink
                  Hello Corjan,
                  Thanks for your quick answers.
                  Then I'm probably very lucky to have an old cell phone that no longer works with the Android version.😢
                  Ok, then after 7 years it's probably time for a new cell phone.😀

                  Corjan Meijerinkundefined Offline
                  Corjan Meijerinkundefined Offline
                  Corjan Meijerink
                  Developer
                  wrote on last edited by
                  #11

                  @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                  All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                  RetiredWingManundefined 1 Reply Last reply
                  0
                  • Corjan Meijerinkundefined Corjan Meijerink

                    @Marschel After 7 years, I'd consider the phone to have served you well! 🙂

                    All jokes aside, I am still researching the issue to see if we can fix the issue. It seems to have a higher chance of occurring on older devices but is not strictly limited to them 😞

                    RetiredWingManundefined Online
                    RetiredWingManundefined Online
                    RetiredWingMan
                    Valued contributor
                    wrote on last edited by
                    #12

                    @Corjan-Meijerink thank you for looking into the issue. I use my old S7 Android 8 phone as a backup to my S20 Android 13. Cheers!

                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                    1 Reply Last reply
                    0
                    • Marschelundefined Offline
                      Marschelundefined Offline
                      Marschel
                      wrote on last edited by
                      #13

                      @Corjan-Meijerink
                      Hello Corjan
                      Now I have a new cell phone, again a Motorola, the g84 5G model with Android 13.
                      The cards are now visible again😎
                      Now the maps are visible again and I was able to test the navigation for the first time.
                      In short, I'm thrilled and will continue testing.

                      1 Reply Last reply
                      2
                      • Corjan Meijerinkundefined Corjan Meijerink

                        @RetiredWingMan as indicated by the App / Play store. If you cannot download the app, your phone is not supported.

                        However, besides the specific Android version or minimum requirements there are some other demands such as graphic rendering engines (for the map). Sometimes our dependencies are updated and things break for very old devices 🙂

                        @Marschel that is why the Play store indicates it can be downloaded but after downloading, a specific component shows issues. Another phone with Android 6 might work just fine.

                        However, we know the issue is not strictly related to (old) Android versions. I am therefore researching the issue and hope to come up with a solution.

                        Reinhard Punzundefined Offline
                        Reinhard Punzundefined Offline
                        Reinhard Punz
                        wrote on last edited by
                        #14

                        @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                        Christian Schrenkundefined 1 Reply Last reply
                        0
                        • Reinhard Punzundefined Reinhard Punz

                          @Corjan-Meijerink ja, das wäre schön. Mein Blackview BV9100 ist jetzt leider auch betroffen. Vor dem 15. März 2024 hat alles normal funktioniert. Jetzt das Phänomen mit den nicht sichtbaren Karte. Android 9. Ich hoffe auf eine Lösung und, dass ich mir deshalb kein neues Handy kaufen muss.

                          Christian Schrenkundefined Offline
                          Christian Schrenkundefined Offline
                          Christian Schrenk
                          wrote on last edited by
                          #15

                          Hallo,

                          bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                          Schöne Überraschung zu Saisonbeginn.

                          Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                          Corjan Meijerinkundefined 1 Reply Last reply
                          0
                          • Christian Schrenkundefined Christian Schrenk

                            Hallo,

                            bei mir das gleiche bei beiden Telefonen die ich rein als Navi nutze, beide Android 9.

                            Schöne Überraschung zu Saisonbeginn.

                            Kann das gefixt werden oder sind wir wirklich gezwungen, nun neue Telefone zu kaufen?

                            Corjan Meijerinkundefined Offline
                            Corjan Meijerinkundefined Offline
                            Corjan Meijerink
                            Developer
                            wrote on last edited by
                            #16

                            @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                            Christian Schrenkundefined Reinhard Punzundefined Eric Minschartundefined RetiredWingManundefined Ronniundefined 5 Replies Last reply
                            0
                            • Corjan Meijerinkundefined Corjan Meijerink

                              @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                              Christian Schrenkundefined Offline
                              Christian Schrenkundefined Offline
                              Christian Schrenk
                              wrote on last edited by
                              #17

                              @Corjan-Meijerink

                              Hello Corjan,

                              thanks for the info. If there is a solution please let me know.

                              1 Reply Last reply
                              0
                              • Corjan Meijerinkundefined Corjan Meijerink

                                @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                Reinhard Punzundefined Offline
                                Reinhard Punzundefined Offline
                                Reinhard Punz
                                wrote on last edited by
                                #18

                                @Corjan-Meijerink Ich habe das Update auf meinem BV9100 installiert - leider ohne Erfolg. Auch Deinstallation und neu installieren hat nicht geholfen. Cache löschen ebenfalls nicht.

                                1 Reply Last reply
                                0
                                • Corjan Meijerinkundefined Corjan Meijerink

                                  @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                  Eric Minschartundefined Offline
                                  Eric Minschartundefined Offline
                                  Eric Minschart
                                  wrote on last edited by
                                  #19

                                  @Corjan-Meijerink

                                  Same problem here. Galaxy active tab 2, Android 9. Fully equipped on my bike with Brodit holder, Carpe Iter controller. Completely useless at the moment. Hope there wil come a solution soon. Is there a possibility to install an older version?

                                  Br, Eric

                                  1 Reply Last reply
                                  0
                                  • Corjan Meijerinkundefined Corjan Meijerink

                                    @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                    RetiredWingManundefined Online
                                    RetiredWingManundefined Online
                                    RetiredWingMan
                                    Valued contributor
                                    wrote on last edited by
                                    #20

                                    @Corjan-Meijerink my Samsung S7 Android 8 does not show the maps.

                                    2010 GL1800 Goldwing using Samsung Galaxy S20 5G Android 13.

                                    1 Reply Last reply
                                    0
                                    • Corjan Meijerinkundefined Offline
                                      Corjan Meijerinkundefined Offline
                                      Corjan Meijerink
                                      Developer
                                      wrote on last edited by
                                      #21

                                      Update for Android is available! This solves the issue that older versions were not loading maps 🙂

                                      Christian Schrenkundefined Reinhard Punzundefined Bouke Entundefined Ronniundefined 4 Replies Last reply
                                      1
                                      • Corjan Meijerinkundefined Corjan Meijerink

                                        Update for Android is available! This solves the issue that older versions were not loading maps 🙂

                                        Christian Schrenkundefined Offline
                                        Christian Schrenkundefined Offline
                                        Christian Schrenk
                                        wrote on last edited by
                                        #22

                                        @Corjan-Meijerink

                                        you are the best! works again on my both devices with Android 9.

                                        Thank you so much for quickly fixing the problem.👍

                                        1 Reply Last reply
                                        1
                                        • Corjan Meijerinkundefined Corjan Meijerink

                                          @Christian-Schrenk we are working on some improvements regarding backwards compatibility. Expecting a beta version this week!

                                          Ronniundefined Offline
                                          Ronniundefined Offline
                                          Ronni
                                          wrote on last edited by
                                          #23

                                          @Corjan-Meijerink YES YES YES My old Samsung S8 with Android 9 and One UI Version 1.0 is running Again.

                                          Thanks a lot, Corjan.

                                          Greetings
                                          Ronni

                                          Die Linke zum Gruße / Greetings from the Left

                                          Samsung Galaxy A54 5G - Android 14 - One UI-Version 6.0
                                          Samsung Galaxy Tab S3 - Android 9 - One UI-Version 1.1
                                          Samsung Chronos Laptop - Intel I7, 2,3 GHz - 8GB RAM - 64 bit - Windows 10 Pro - 22H2

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