Stuck on "account" screen in MyRoute-app
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wrote on 20 Jun 2023, 07:10 last edited by
I've the same problem with my Android phone.
I clearing cache and data from the Android App setting.
Reinstall the app several times but nothing help.
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Can confirm this issue will be fixed in the first update that will be released very soon this week!
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wrote on 20 Jun 2023, 10:38 last edited by
Same problem on iPhone XR. Never had any problems before!!
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Same problem on iPhone XR. Never had any problems before!!
wrote on 20 Jun 2023, 11:29 last edited by@Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
https://www.myrouteapp.com/account
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Actually I never once had an issue with the previous app so I never had to clear cache or anything like that.
I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.Once I go to the Account Page I am locked into it and the only thing I can do is close it.
wrote on 20 Jun 2023, 11:30 last edited by@Lynchy67 said in Stuck on "account" screen in MyRoute-app:
I am pretty sure that the fault lies with me and I did something wrong when getting V4.0. For Android.
I don't think you can do anything wrong to cause this. Don't blame yourself
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@Hans-Mester, I would try clearing cache en data from the Android App settings. What kind of device to you have?
wrote on 20 Jun 2023, 13:50 last edited by@Con-Hennekens I have MI10lite 5G, have done that already but nothing. I have for all the apps a lifetime licence.
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@Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
https://www.myrouteapp.com/accountwrote on 20 Jun 2023, 14:00 last edited by@Con-Hennekens Ik heb ook lifetime licencie voor beide programma's maar komt ook met de vraag om licentie te kopen, maar dat komt denk ik omdat de inlog niet goed verloopt
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Fix on the way!
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Fix on the way!
wrote on 20 Jun 2023, 15:52 last edited by@Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.
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@Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.
wrote on 20 Jun 2023, 16:26 last edited by@TerWalle @Corjan-Meijerink same problem with me on iOS. After the log in screen, I then receive another screen saying that there is a problem with a sign out option. I can access my routes and edit them but have no account or settings options.
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@Corjan-Meijerink I installed version 4.0.1 on My IPhone and can no longer log in. Previously had no problems. Uninstalled The version and put The version 4.0.0 on it. Now here also the same problem.
wrote on 20 Jun 2023, 16:40 last edited by@TerWalle The same for me, one phone IOS 12Pro and one rugged phone Hammer with Android 12
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wrote on 20 Jun 2023, 17:23 last edited by
@Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.
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wrote on 20 Jun 2023, 17:42 last edited by
My Android Play Store stil have 4.0.0
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administratorwrote on 20 Jun 2023, 17:43 last edited by Corjan Meijerink
4.0.1 - 188 is the one that solves the issue!
It’s on the way and already available for iOS (Beta) (thanks @Dave-J-0 for confirming the fix)The public release always needs a bit more approval, should be there tomorrow!
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@Corjan-Meijerink I now have access to my account and the app properly. Build 4.0.1 - 188.
wrote on 20 Jun 2023, 17:49 last edited by@Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.
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@Dave-J-0 My Iphone 12 Pro to, also my landrover phone works with 4.0.0 - 185. Only my Hammer phone with 4.0.0 - 185 doesn't work.
@Paul-Pals can very well be! Regardless, the 4.0.1 update which will be available shortly will fix the issues
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@Willem-Nas, Heb jij wel MRA Gold in je Myroute-App profiel staan?
https://www.myrouteapp.com/accountwrote on 21 Jun 2023, 06:54 last edited by@Con-Hennekens Jazeker.