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CarPlay Crash

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • Gary Clarkundefined Gary Clark

    1- I started MyRoute-app Mobile from Carplay on my car’s Pioneer AVH-W4500NEX head unit. When I turned-off the car, my iPhone displayed an error on its’ screen: ‘MyRoute-app Mobile has crashed’ do you want to bail out? Since I’d already stopped this was not a concern. 😉 Just doesn’t look good. This happens every time I start the app on Carplay and then turn the car off.

    2- I was driving a route today using Carplay after having started MyRoute-app Mobile on my iPhone. After 30 waypoints in 20 minutes, Carplay crashed and crashed the Pioneer head unit. The Pioneer screen was black and non-responsive. The phone continued to navigate and give voice prompts but the iPhone screen was nearly black too. Weird. This has never happened before with my Carplay/Pioneer. After restart all was well; so not a physical problem.

    Pioneer AVH-W4500NEX
    Wireless Carplay
    iPhone 12 Pro
    iOS 16.4.1 (a)
    MyRoute-app 3.2.14
    Running offline on, offline map
    auto-skip on

    Corjan Meijerinkundefined Offline
    Corjan Meijerinkundefined Offline
    Corjan Meijerink
    Developer
    wrote on last edited by
    #3

    @Gary-Clark thanks for sharing. This is something we’ll work on. We previously also got some signals that the app would crash on disconnecting CarPlay.

    Dave J 0undefined 1 Reply Last reply
    0
    • Corjan Meijerinkundefined Corjan Meijerink

      @Gary-Clark thanks for sharing. This is something we’ll work on. We previously also got some signals that the app would crash on disconnecting CarPlay.

      Dave J 0undefined Offline
      Dave J 0undefined Offline
      Dave J 0
      Valued contributor
      wrote on last edited by
      #4

      @Corjan-Meijerink before this latest version the crash happened all the time on disconnecting but the problem seems to have been resolved with the current version - 3.2.14 172. 😀

      Kind Regards. Help where I can.
      Ducati Multistrada V4 Rally
      iPhone 15 Pro
      Chigee AIO-5 Play
      Google Pixel 6 Pro - mounted on SP Connect Plus
      Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

      GT JWRundefined 1 Reply Last reply
      0
      • Dave J 0undefined Dave J 0

        @Corjan-Meijerink before this latest version the crash happened all the time on disconnecting but the problem seems to have been resolved with the current version - 3.2.14 172. 😀

        GT JWRundefined Offline
        GT JWRundefined Offline
        GT JWR
        Valued contributor
        wrote on last edited by
        #5

        @Corjan-Meijerink - rather than creating a new post, searched/found this one, good a place as any to provide feedback on the updated Apple CarPlay....had a 'crash' again today (up to date on latest versions, iPhone 11), where I was not even using the Nav app - it just happened to be what was last up on my truck's screen. I then changed the truck nav screen to another app that I was using. The next time I went into my phone to do something, the MRA Nav app came up with the 'crash' notification. Is this going to continue to happen or was it supposed to be part of the stability changes?

        Corjan Meijerinkundefined 1 Reply Last reply
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        • GT JWRundefined GT JWR

          @Corjan-Meijerink - rather than creating a new post, searched/found this one, good a place as any to provide feedback on the updated Apple CarPlay....had a 'crash' again today (up to date on latest versions, iPhone 11), where I was not even using the Nav app - it just happened to be what was last up on my truck's screen. I then changed the truck nav screen to another app that I was using. The next time I went into my phone to do something, the MRA Nav app came up with the 'crash' notification. Is this going to continue to happen or was it supposed to be part of the stability changes?

          Corjan Meijerinkundefined Offline
          Corjan Meijerinkundefined Offline
          Corjan Meijerink
          Developer
          wrote on last edited by
          #6

          @GT-JWR there will be way less. Gonna check tomorrow if we kan find the cause of yours 😉

          GT JWRundefined 1 Reply Last reply
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          • Corjan Meijerinkundefined Corjan Meijerink

            @GT-JWR there will be way less. Gonna check tomorrow if we kan find the cause of yours 😉

            GT JWRundefined Offline
            GT JWRundefined Offline
            GT JWR
            Valued contributor
            wrote on last edited by
            #7

            @Corjan-Meijerink ok, sounds good. By the way, it did it again this morning...and did not use CarPlay. 🤷

            GT JWRundefined 1 Reply Last reply
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            • GT JWRundefined GT JWR

              @Corjan-Meijerink ok, sounds good. By the way, it did it again this morning...and did not use CarPlay. 🤷

              GT JWRundefined Offline
              GT JWRundefined Offline
              GT JWR
              Valued contributor
              wrote on last edited by GT JWR
              #8

              @Corjan-Meijerink CarPlay crash events have not gone away since the latest update. As a matter of fact, they seem to have gotten worse - in my vehicle, after I stop, it will give a crash notice each and everytime - and the kicker.....the app was not used, let alone opened up to use.

              EDIT: this morning, the app crashed 4x successively....and it was not being used. When I got into my vehicle, the vehicle display had a message: Open route in CarPlay, view? This leads me to believe that, although the route on the iPhone has been terminated and closed and is no longer visible on screen - the only indication that the app is closed, that something in the software is preventing the app from actually closing in the background, thus causing all the CarPlay related app crashes. Perhaps theres an error in the algorythm somewhere?

              Corjan Meijerinkundefined 1 Reply Last reply
              0
              • GT JWRundefined GT JWR

                @Corjan-Meijerink CarPlay crash events have not gone away since the latest update. As a matter of fact, they seem to have gotten worse - in my vehicle, after I stop, it will give a crash notice each and everytime - and the kicker.....the app was not used, let alone opened up to use.

                EDIT: this morning, the app crashed 4x successively....and it was not being used. When I got into my vehicle, the vehicle display had a message: Open route in CarPlay, view? This leads me to believe that, although the route on the iPhone has been terminated and closed and is no longer visible on screen - the only indication that the app is closed, that something in the software is preventing the app from actually closing in the background, thus causing all the CarPlay related app crashes. Perhaps theres an error in the algorythm somewhere?

                Corjan Meijerinkundefined Offline
                Corjan Meijerinkundefined Offline
                Corjan Meijerink
                Developer
                wrote on last edited by
                #9

                @GT-JWR I've actively worked on this today for the updated beta (https://forum.myrouteapp.com/topic/6308/updated-beta-v4-1-0-284).

                Hopefully you can report back with positive feedback! ❤

                GT JWRundefined 1 Reply Last reply
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                • Corjan Meijerinkundefined Corjan Meijerink

                  @GT-JWR I've actively worked on this today for the updated beta (https://forum.myrouteapp.com/topic/6308/updated-beta-v4-1-0-284).

                  Hopefully you can report back with positive feedback! ❤

                  GT JWRundefined Offline
                  GT JWRundefined Offline
                  GT JWR
                  Valued contributor
                  wrote on last edited by
                  #10

                  @Corjan-Meijerink FINALLY!! Two instances of CarPlay use and ZERO crashes!! The app even closed properly. Very good step in the right direction!

                  GT JWRundefined 1 Reply Last reply
                  1
                  • GT JWRundefined GT JWR

                    @Corjan-Meijerink FINALLY!! Two instances of CarPlay use and ZERO crashes!! The app even closed properly. Very good step in the right direction!

                    GT JWRundefined Offline
                    GT JWRundefined Offline
                    GT JWR
                    Valued contributor
                    wrote on last edited by
                    #11

                    @Corjan-Meijerink sadly that was a very short lived experience...the app is back to crashing each and everytime, whether it is used (even opened) or not.

                    Rob Verhoeffundefined 1 Reply Last reply
                    0
                    • GT JWRundefined GT JWR

                      @Corjan-Meijerink sadly that was a very short lived experience...the app is back to crashing each and everytime, whether it is used (even opened) or not.

                      Rob Verhoeffundefined Offline
                      Rob Verhoeffundefined Offline
                      Rob Verhoeff
                      Alpha tester
                      wrote on last edited by
                      #12

                      @GT-JWR Could you try changing your travel mode to 'motorcycle'? I had it set to 'car' and it kept crashing. Now that it's set to 'motorcycle,' it rarely happens. According to the devs, this shouldn't be an issue, but it definitely helps me.

                      BMW K1600GT-P (2013) with BMW Navigator V | Nolan N100-5 with Sena 30K
                      iOS on iPhone 13 (mounted on Quadlock)
                      Apple CarPlay in VW T-Roc (wired)
                      Routelab on MacBook Air & iMac (Ventura & Monterey)

                      GT JWRundefined 1 Reply Last reply
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                      • Rob Verhoeffundefined Rob Verhoeff

                        @GT-JWR Could you try changing your travel mode to 'motorcycle'? I had it set to 'car' and it kept crashing. Now that it's set to 'motorcycle,' it rarely happens. According to the devs, this shouldn't be an issue, but it definitely helps me.

                        GT JWRundefined Offline
                        GT JWRundefined Offline
                        GT JWR
                        Valued contributor
                        wrote on last edited by
                        #13

                        @Rob-Verhoeff I will pay attention to that next time, pretty sure I had a mix of both, so will be good to verify that - thanks.

                        GT JWRundefined 1 Reply Last reply
                        0
                        • GT JWRundefined GT JWR

                          @Rob-Verhoeff I will pay attention to that next time, pretty sure I had a mix of both, so will be good to verify that - thanks.

                          GT JWRundefined Offline
                          GT JWRundefined Offline
                          GT JWR
                          Valued contributor
                          wrote on last edited by
                          #14

                          @Rob-Verhoeff - did 2 trips today in motorcycle mode, and the app only crashed 1x after the trip was done, instead of the 2-3 consecutive crashes it had done..still need to verify in vehicle mode.

                          1 Reply Last reply
                          0
                          • Dave J 0undefined Offline
                            Dave J 0undefined Offline
                            Dave J 0
                            Valued contributor
                            wrote on last edited by
                            #15

                            @Rob-Verhoeff @GT-JWR I appear to have more crashes with Car mode and there have been a number of times where the white screen map is there on the phone when I disconnect from Car Play. Additionally, the map on Car Play at these times also appears to be simplistic/crude and not keeping pace with the actual position. Some very strange behaviours. However, I do not seem to have the same issues when Motorcycle mode is enabled; it all seems more stable. More testing to be done.

                            Kind Regards. Help where I can.
                            Ducati Multistrada V4 Rally
                            iPhone 15 Pro
                            Chigee AIO-5 Play
                            Google Pixel 6 Pro - mounted on SP Connect Plus
                            Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                            GT JWRundefined 1 Reply Last reply
                            1
                            • Dave J 0undefined Dave J 0

                              @Rob-Verhoeff @GT-JWR I appear to have more crashes with Car mode and there have been a number of times where the white screen map is there on the phone when I disconnect from Car Play. Additionally, the map on Car Play at these times also appears to be simplistic/crude and not keeping pace with the actual position. Some very strange behaviours. However, I do not seem to have the same issues when Motorcycle mode is enabled; it all seems more stable. More testing to be done.

                              GT JWRundefined Offline
                              GT JWRundefined Offline
                              GT JWR
                              Valued contributor
                              wrote on last edited by
                              #16

                              @Dave-J-0 be interested in hearing feedback!

                              Dave J 0undefined 1 Reply Last reply
                              0
                              • GT JWRundefined GT JWR

                                @Dave-J-0 be interested in hearing feedback!

                                Dave J 0undefined Offline
                                Dave J 0undefined Offline
                                Dave J 0
                                Valued contributor
                                wrote on last edited by
                                #17

                                @GT-JWR Agree. Some more testing over the next few days.

                                Kind Regards. Help where I can.
                                Ducati Multistrada V4 Rally
                                iPhone 15 Pro
                                Chigee AIO-5 Play
                                Google Pixel 6 Pro - mounted on SP Connect Plus
                                Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

                                1 Reply Last reply
                                1
                                • Dave J 0undefined Offline
                                  Dave J 0undefined Offline
                                  Dave J 0
                                  Valued contributor
                                  wrote on last edited by Dave J 0
                                  #18

                                  The map issue I reported earlier that always leads to a crash in Car Mode showing CarPlay and phone screenshots:

                                  IMG_0262.png
                                  IMG_0263.png

                                  Whilst the position and track are correct, the turn directions are completely wrong and have been stuck on the first 2 turns from starting the trip about 1 mile earlier having done 2 further turns to be on the current road/position.

                                  And in Motorcycle Mode for Car Play and phone all is correct:

                                  IMG_0264.png
                                  IMG_0265.png

                                  Kind Regards. Help where I can.
                                  Ducati Multistrada V4 Rally
                                  iPhone 15 Pro
                                  Chigee AIO-5 Play
                                  Google Pixel 6 Pro - mounted on SP Connect Plus
                                  Ex Garmin XT2 and XT1 as well as Ex TomTom Rider User

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