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  4. Offline Map Update

Offline Map Update

Scheduled Pinned Locked Moved [Beta] Problems, Bugs and other Issues
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  • undefined Offline
    undefined Offline
    GT JWR
    Valued contributor
    wrote on 30 Mar 2023, 21:28 last edited by
    #1

    app on iPhone is going through a 'mandatory' offline update - how long should this take? It's been well over 30min so far, and no indication it is even doing anything.

    Have closed the app and restarted it as well, no luck.

    undefined undefined 2 Replies Last reply 30 Mar 2023, 21:44
    0
    • undefined Nick Carthew moved this topic from General Discussion on 30 Mar 2023, 21:43
    • undefined GT JWR
      30 Mar 2023, 21:28

      app on iPhone is going through a 'mandatory' offline update - how long should this take? It's been well over 30min so far, and no indication it is even doing anything.

      Have closed the app and restarted it as well, no luck.

      undefined Offline
      undefined Offline
      Nick Carthew
      RouteXpert
      wrote on 30 Mar 2023, 21:44 last edited by
      #2

      @GT-JWR-0 I moved your post to the closed beta forum.

      Always willing to help if I can.
      Triumph Tiger 1200 XRT called Tina.
      MRA Navigation Next and SilverFox B8J bar buttons.
      Quadlock wireless mount for IPhone 11.
      Cardo Scala Packtalk Bold.
      TomTom Rider 500. (In the cupboard now)

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      • undefined GT JWR
        30 Mar 2023, 21:28

        app on iPhone is going through a 'mandatory' offline update - how long should this take? It's been well over 30min so far, and no indication it is even doing anything.

        Have closed the app and restarted it as well, no luck.

        undefined Offline
        undefined Offline
        Corjan Meijerink
        Developer
        wrote on 31 Mar 2023, 07:22 last edited by
        #3

        @GT-JWR-0 depending on the amount / size of offline maps you got installed, it can take a while.
        It will finish eventually and we aim to add a visible progress indicator.

        undefined undefined undefined 3 Replies Last reply 1 Apr 2023, 06:46
        0
        • undefined Corjan Meijerink
          31 Mar 2023, 07:22

          @GT-JWR-0 depending on the amount / size of offline maps you got installed, it can take a while.
          It will finish eventually and we aim to add a visible progress indicator.

          undefined Offline
          undefined Offline
          Hubert Thoring
          Valued contributor
          wrote on 1 Apr 2023, 06:46 last edited by
          #4

          @Corjan-Meijerink : Danke dafür !!

          VG Hubert
          Info zum Beta Test "Next App" dazu die Hardware ...
          iPad 9. Generation iOS 18.5 / Handy iPhone Xr iOS 18.5 / PC mit MS Win11 / BMW Connected App mit Cradel.
          ❗️MyRoute-App im Cradel und Remotek-One❗️

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          • undefined Corjan Meijerink
            31 Mar 2023, 07:22

            @GT-JWR-0 depending on the amount / size of offline maps you got installed, it can take a while.
            It will finish eventually and we aim to add a visible progress indicator.

            undefined Offline
            undefined Offline
            UltraStar
            wrote on 1 Apr 2023, 21:33 last edited by
            #5

            @Corjan-Meijerink I have tried for several day with the older and now current version. I did not get anywhere. It gets stuck somewhere in never never land.

            IMG_0392.PNG

            undefined 1 Reply Last reply 1 Apr 2023, 21:38
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            • undefined UltraStar
              1 Apr 2023, 21:33

              @Corjan-Meijerink I have tried for several day with the older and now current version. I did not get anywhere. It gets stuck somewhere in never never land.

              IMG_0392.PNG

              undefined Offline
              undefined Offline
              Bart De Medts
              Alpha tester
              wrote on 1 Apr 2023, 21:38 last edited by
              #6

              @UltraStar same problem here.

              🏍️ Motorcycle: DMD-T665 + SilverFox controller
              🚗 Car: iPhone 15 Pro with wireless Apple CarPlay

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              • undefined Corjan Meijerink
                31 Mar 2023, 07:22

                @GT-JWR-0 depending on the amount / size of offline maps you got installed, it can take a while.
                It will finish eventually and we aim to add a visible progress indicator.

                undefined Offline
                undefined Offline
                GT JWR
                Valued contributor
                wrote on 22 May 2023, 21:35 last edited by
                #7

                @Corjan-Meijerink once again, after the update to this latest version, in order to get the Offline Map Update to work, I had to:

                1. delete TestFlight
                2. delete MRA
                3. reboot iPhone
                4. reinstall all (seperately, because downloading all of USA Maps hangs up and does not work)

                Then, and only then, would it once again download and say updated.

                This has happened on each of the last 3 udpates for sure - this is obviously something that is happening with the software.

                undefined 1 Reply Last reply 23 May 2023, 06:09
                0
                • undefined GT JWR
                  22 May 2023, 21:35

                  @Corjan-Meijerink once again, after the update to this latest version, in order to get the Offline Map Update to work, I had to:

                  1. delete TestFlight
                  2. delete MRA
                  3. reboot iPhone
                  4. reinstall all (seperately, because downloading all of USA Maps hangs up and does not work)

                  Then, and only then, would it once again download and say updated.

                  This has happened on each of the last 3 udpates for sure - this is obviously something that is happening with the software.

                  undefined Offline
                  undefined Offline
                  MarcM
                  wrote on 23 May 2023, 06:09 last edited by
                  #8

                  @GT-JWR I didn't need to do all of these, I deleted MRA and reinstalled - it takes only 1 minute - but I know - here's room for improvement

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                  • undefined Offline
                    undefined Offline
                    Con Hennekens
                    Alpha tester
                    wrote on 23 May 2023, 07:17 last edited by
                    #9

                    To add to the discussion...
                    Funny enough over the last few days I actually WAS able to do map updates. Even a corrupted one (by breaking it up halfway) corrected itself within minutes... I cannot imagine anything changed on my own internet infrastructure. Maybe it is an idea for @Corjan-Meijerink to monitor the availability of bandwidth at the downloadserver on regular intervals and see if they differ al lot. The problem might originate from there?

                    I am just an enthusiastic MRA user, and hope you will be one too!

                    Most motorcycle problems are caused by the nut that connects the handlebar to the saddle.

                    Streetpilot 2610 / Zumo 660 / Zumo 395 / CAT S52 + MRA app

                    undefined 1 Reply Last reply 23 May 2023, 07:56
                    0
                    • undefined Con Hennekens
                      23 May 2023, 07:17

                      To add to the discussion...
                      Funny enough over the last few days I actually WAS able to do map updates. Even a corrupted one (by breaking it up halfway) corrected itself within minutes... I cannot imagine anything changed on my own internet infrastructure. Maybe it is an idea for @Corjan-Meijerink to monitor the availability of bandwidth at the downloadserver on regular intervals and see if they differ al lot. The problem might originate from there?

                      undefined Offline
                      undefined Offline
                      Corjan Meijerink
                      Developer
                      wrote on 23 May 2023, 07:56 last edited by
                      #10

                      @Con-Hennekens sounds unlikely but who knows.
                      Happy to hear it worked for you! I know the implementation of the offline maps should be correct but unfortunately a lot more people experience issues 😞
                      As stated before, we are working on it! This week actually 😉

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