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    Garmin Drive App on iOS crashes on opening (New update from yesterday)

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    • Steve Lynch
      Steve Lynch last edited by Steve Lynch

      Anyone else having issues with the latest version of the Garmin Drive App on iOS that was deployed a day ago.
      Crashes every time on opening for me on iPad Pro.

      Luckily I can still transfer from my Samsung phone.

      Jimmy Dorough 1 Reply Last reply Reply Quote 0
      • Reinhard-32
        Reinhard-32 last edited by Reinhard-32

        I have updated to 4.15.02 and the app starts without problems.
        iPad pro 14.5.1

        Kindly regards
        Reinhard

        ZumoXT, Zumo 590, Montana 700i and Mac

        1 Reply Last reply Reply Quote 0
        • Hans van de Ven MR.MRA
          Hans van de Ven MR.MRA Instructor RouteXperts last edited by

          No problem on my iPhone7s (4.15.02)

          Garmin Zumo XT2/XT/BMW Connected Ride Navigator/MyRouteapp (The App)
          Een dag niet gelachen is een dag niet geleefd / Een route is net zo goed als deze uitgezet is.

          Steve Lynch 1 Reply Last reply Reply Quote 0
          • Steve Lynch
            Steve Lynch last edited by

            Thanks for confirmation that it’s ok for you guys.

            I get though the set up stage and can sync to the XT,
            Once I close the Drive app after set up it crashes on opening every time.

            Finding support on Garmin Website for the Drive App just sends me round in circles.
            I’ll have to search some Garmin Forums I guess. 😡

            Thanks again.

            Albert Renting 1 Reply Last reply Reply Quote 0
            • Albert Renting
              Albert Renting @Steve Lynch last edited by

              @Steve-Lynch Same thing here; when sending a .gpx file to the Drive app it crashes.
              After re-installing the app opens without problems, but, as soon as I send a file again for synching it again crashes.
              But this has to do with the update of the iPhone to 14.5.1

              Kemille 1 Reply Last reply Reply Quote 0
              • Martin White
                Martin White last edited by Martin White

                I’m having the same problems.

                When Transferring Routes from MyRoute-app via Garmin Drive to Garmin XT.

                I am using an iPhone 12 Pro and an iPad Pro running iOS 14.6, both are having the same problem.

                After the recent update of Garmin Drive (updated on 6th May to version 4.15.02), when I send a route from MyRoute-app (any file type) via Garmin Drive to my Garmin XT the Garmin Drive App Crashes.
                If I try and open Garmin Drive again it continually crashes and will not open again.
                I have deleted and re-installed Garmin Drive and MyRoute-app but this does not solve the issue.
                The Garmin Drive app works fine before I try and send the route from MyRoute-app, but after trying to send files from MyRoute-app , the Garmin Drive app again will not open and crashes.

                I can send the route via a PC without any problems.

                The file type I normally send is the .gpx 1.1 (Beta route, track, POI) but have the same issue with all the file types.
                Any help would be greatly appreciated.

                1 Reply Last reply Reply Quote 0
                • Reinhard-32
                  Reinhard-32 last edited by

                  The same here. When I send a GPX File to the Drive App it crashed right now.
                  As already mentioned above, this is in combination with my IPAD 14.5.1
                  But I can send a destination point to the ZumoXT but no gpx files.

                  There is a job for Garmin and Apple to fix this problem.

                  Kindly regards
                  Reinhard

                  ZumoXT, Zumo 590, Montana 700i and Mac

                  1 Reply Last reply Reply Quote 0
                  • Steve Lynch
                    Steve Lynch last edited by Steve Lynch

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • Steve Lynch
                      Steve Lynch last edited by

                      Hi All,

                      Sorry if you read the previous instance of this post but I have not fixed the issue.
                      Prior to testing the Beta GPX file I could open the app no problem, many times.
                      As soon as I opened the exported BETA GPX file in the Drive app it crashed and it now continues to crash every time I try to open it?

                      Maybe the Drive App update has changed something that has broken the Beta GPX Export?

                      1 Reply Last reply Reply Quote 0
                      • Steve Lynch
                        Steve Lynch last edited by Steve Lynch

                        And just to add, I exported the standard Gpx1.1 (Track, POI).
                        That did the same thing as soon as as I opened it in the Drive App, it crashed and the Drive App continues to crash every time.

                        Obviously I am having to uninstall and reinstall the App each time.

                        1 Reply Last reply Reply Quote 0
                        • Steve Lynch
                          Steve Lynch @Hans van de Ven MR.MRA last edited by Steve Lynch

                          @Hans-van-de-Ven-MRA-Master said in Garmin Drive App on iOS crashes on opening (New update from yesterday):

                          No problem on my iPhone7s (4.15.02)

                          Hi Hans,

                          The link below is a recording of what what actually happens on the iPAD Pro when I import the Beta GPX to the Drive App.
                          I have re-installed the Garmin Drive App and gone through all the set up including syncing my data to the Garmin XT

                          You will see me open the Drive App 3 times then you will see me import a route using the Beta GPX file.
                          You will see that as soon as I “open In” the Garmin Drive App it immediately crashes.
                          You will also see that after this that trying to open Garmin Drive App immediately crashes every time.

                          Also after recording this screenshot and posting this I shut down the iPad and rebooted it.
                          The Garmin Drive App continues to crash after rebooting the iPad.

                          https://drive.google.com/file/d/1h5j1GV5K3WcGGvKnUG8NvGtpeZR0eXIe/view?usp=drivesdk

                          Update:
                          I checked the Android version of Garmin Drive on Google Play and the first couple of Review posts indicate that it also has issues for the recent update.

                          1 Reply Last reply Reply Quote 0
                          • Kemille
                            Kemille @Albert Renting last edited by Kemille

                            @Albert-Renting exactly the same problem here:-( (iphone 12 ProMax and 14.5.1)

                            1 Reply Last reply Reply Quote 0
                            • Jimmy Dorough
                              Jimmy Dorough @Steve Lynch last edited by

                              @Steve-Lynch same here, and same as many others have reported. I talked to Garmin support who were unaware of any issue. They had me send them a log file to look at. For now I’m exporting from my iPhone 12 Pro Max to an SD card for my Zumo XT. Not nearly as convenient but at least there’s still a way.

                              1 Reply Last reply Reply Quote 0
                              • Steve Lynch
                                Steve Lynch last edited by

                                I did one final check this morning by exporting a GPX file from my UK Ordanance Survey Maps account.
                                Opened in the Drive App and does exactly the same thing, crashes the Garmin Drive App and crashes on opening thereafter.

                                Lets hope Garmin fix this soon.

                                1 Reply Last reply Reply Quote 0
                                • Jimmy Dorough
                                  Jimmy Dorough last edited by

                                  The more people that contact Garmin about the issue, the more likely they are to do something about it. Hint hint.

                                  Reinhard-32 1 Reply Last reply Reply Quote 0
                                  • Reinhard-32
                                    Reinhard-32 @Jimmy Dorough last edited by

                                    @Jimmy-Dorough I have already opened a ticked at Garmin.

                                    Kindly regards
                                    Reinhard

                                    ZumoXT, Zumo 590, Montana 700i and Mac

                                    1 Reply Last reply Reply Quote 0
                                    • Albert van den Elsen
                                      Albert van den Elsen last edited by

                                      Same problem.
                                      I downloaded the latest Garmin Drive version 4.15.02 on my iPhone 12.
                                      I have the latest IOS version installed.
                                      So far so good. Everytime I open Garmin Drive everything go's well.
                                      But.......
                                      When I try to export a Route from MRA Planner (iPhone) to Garmin Drive the app (Garmin Drive) complete crashes and loses connection with m Garmin Zumo XT.
                                      I don't know what causes this problem. It might be the MRA export is doing it or its Garmin Drive itself of the combination with IOS 14.5.1.

                                      iPhone 15,
                                      Carpuride W702.
                                      Garmin Zumo XT(1) as backup
                                      Sena 20S EVO headset
                                      Harley Davidson Road King 2017 M8.

                                      Reinhard-32 1 Reply Last reply Reply Quote 0
                                      • Reinhard-32
                                        Reinhard-32 @Albert van den Elsen last edited by

                                        @Albert-van-den-Elsen The problem is the Garmin drive app. The app was updated to 4.15.02 4 days ago.

                                        Kindly regards
                                        Reinhard

                                        ZumoXT, Zumo 590, Montana 700i and Mac

                                        1 Reply Last reply Reply Quote 0
                                        • Catalina
                                          Catalina last edited by Catalina

                                          Hi everybody! Im sorry to hear that there are problems with the Zumo XT and the connector. We just made a bug fix for the GPX 1.1 BETA file. Could you try export it again and let me know if the problem still occurs?

                                          Jimmy Dorough Steve Lynch Albert van den Elsen 3 Replies Last reply Reply Quote 2
                                          • Steve Lynch
                                            Steve Lynch last edited by

                                            It is definitely a Garmin issue not iOS.
                                            I have an older iPad that I use when I go on Tour.
                                            I never allow anything to automatically update on this device, including iOS.

                                            I have just installed iOS 14.15.1 on this older iPAD.
                                            The Garmin Drive App on this is Version 4.13.32

                                            I can and just have transferred files using the MRA Beta GPX Export and the Garmin Drive app and I get the Track and the Trip Planner versions on the Garmin XT.
                                            No issues with the Garmin Drive App 4.13.32 and iOS 14.15.1

                                            No issues on my Samsung S10 5G Phone either but I never allow automatic updates on that device either.

                                            Hans van de Ven MR.MRA 1 Reply Last reply Reply Quote 0
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