Google maps and Streetview

[Lluis Arasanz]

Same behavior on Firefox Browser on Linux RedHat 8.
So... is Route Laboratory related, not browser or O.S.

Regards!

[Nick Carthew]

@Stevedo-6-0 The maps that you are changing are the overlay maps. What planning map do you have set? I don't see any of these issues when using any of the planning maps. My screenshot shows the HERE planning map and the Google overlay map with Street View selected. I'm using Windows 11 on the Chrome browser.

However, I do see a similar issue when using the FireFox browser. The data from the Google overlay map does not load when switching from another overlay map to a Google overlay when Street View is on. If I select a Google overlay map and then turn on Street View all is as it should be.

[LennyO]

In my example I use HERE planning map as I always do.
And in the same setup as @nick-carthew has I see the issue when switching between map layers upon coming back to any Google overlay.

[white.mouse]

I’ve just noticed something else. I’m using the planner in Firefox.
When I’m viewing a route created in Here and displayed using the Here overlay map, Streetview works perfectly. If I then switch to the Google overlay (without Streetview), I simply get the map with the route! If I then switch to Streetview, the blue lines appear as they should and I can open the Streetview image. But if I switch Streetview off and then back on again, the blue lines disappear and I can no longer open Streetview.
The only thing that happens when I click the Streetview button is that the bar at the bottom of the screen for playing back the route appears and disappears again with the next click.
Only once I’ve opened a different overlay map first and then gone back to the Google map can I use the Street View option again – but only once.
This only happens with the Google overlay maps.

[Stevedo 6 0]

@Nick-Carthew said:

@Stevedo-6-0 The maps that you are changing are the overlay maps. What planning map do you have set? I don't see any of these issues when using any of the planning maps. My screenshot shows the HERE planning map and the Google overlay map with Street View selected. I'm using Windows 11 on the Chrome browser.

However, I do see a similar issue when using the FireFox browser. The data from the Google overlay map does not load when switching from another overlay map to a Google overlay when Street View is on. If I select a Google overlay map and then turn on Street View all is as it should be.

I'm using HERE maps as my default as always.

Edit: For clarity, I mean the "base" planning map as shown below

To quote @nick-carthew "If I select a Google overlay map and then turn on Street View all is as it should be." Yes, I said it was an easy workaround. Surely though, this behaviour is not as intended?

[Stevedo 6 0]

I've raised a support ticket for this.

[Stevedo 6 0]

Had a response today to my ticket.

"
Dear Stevedo,

Thank you for your message.

This is indeed not the intended behaviour. I have forwarded this issue to our development team, and we will try to find a solution for this problem.

Thank you for bringing this to our attention.

Kind regards,
Jarnick
"

[white.mouse]

Me too! I received a similar response as well. I’m sure it will be sorted out.

[Stevedo 6 0]

Well, this morning I thought I'd check to see if there was any update to the support ticket I raised. I was surprised to see that the ticket has been closed. I have not received any communication i.e. email to indicate that the status of my ticket had changed. There was no accompanying feedback, just an update in status to say closed.

As far as I can see, the problem still exists.

Does this issue still exist for others that also reported it in this thread?

PS I've tried both the Brave browser and Microsoft Edge running on Windows 11.

[Brian McG]

@Stevedo-6-0 Firefox Win 11

[Stevedo 6 0]

@Brian-McG said:

@Stevedo-6-0 Firefox Win 11

Thanks, Brian. Good to know it's not just me seeing this issue.