Statement about device limit
-
Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan@Corjan-Meijerink said in Statement about device limit:
as motorclubs / companies using one license for literally 40 people
that is one serious level of taking the piss so can fully understand why something had to be done
-
I had the same problem. Mostly on weekends away with my wife, I use three (sometimes four) devices.
Other (big tech) companies use the same principle, and I understand why MRA made this decision â especially because of the ***** who used more than 40 devices on one account. I really donât understand that kind of behavior.
For me, itâs not about the money. I donât mind paying for a product like MRA. I use it a lot, and especially with the NN, I use it even more than before. For me, itâs more about the user experience. I donât want to create multiple accounts.
So I think I did the best thing you can do in this case: create a support ticket. Explain your situation, and maybe they have a solution.
And they gave me a very good solution!
Triumph Tiger 800 Xrt 2020
Yamaha tracer 700 (wifes bike)
Using MRA next on Samsung A35 & OnePlus & DooGee T20 mini tabletDrove a Yamaha TDM850 1998
Used TomTom 6000 & Garmin devices with MRA -
I had the same problem. Mostly on weekends away with my wife, I use three (sometimes four) devices.
Other (big tech) companies use the same principle, and I understand why MRA made this decision â especially because of the ***** who used more than 40 devices on one account. I really donât understand that kind of behavior.
For me, itâs not about the money. I donât mind paying for a product like MRA. I use it a lot, and especially with the NN, I use it even more than before. For me, itâs more about the user experience. I donât want to create multiple accounts.
So I think I did the best thing you can do in this case: create a support ticket. Explain your situation, and maybe they have a solution.
And they gave me a very good solution!
@Ralph-Janssen said in Statement about device limit:
And they gave me a very good solution!
Same here...I wrote an E-Mail to the support.
Got an offer which I confirmed.
Can now use 4 Devices...I am super happy. -
Same here - purchased an additional licence at a very fair price point.
My device limit is set to 4, all good, thanks to Corjan and Lisanne! -
Happy to help
-
@AWDC-LAO said in Statement about device limit:
@Cleo
2x Navigation Next om te rijden op de motor.
Daarnaast routes aanpassen via een browser FireFox, Safarie, Chrome is toch geen enkel probleem ? Op een iPad, of kleine MacBook Air, ...2x Navigation Next for riding your motorbike.
In addition, adjusting routes via a FireFox, Safari or Chrome browser is no problem at all, right? On an iPad or small MacBook Air, etc.2x Navigation Next pour rouler Ă moto.
De plus, modifier les itinéraires via un navigateur FireFox, Safari ou Chrome ne pose aucun problÚme, n'est-ce pas ? Sur un iPad, un petit MacBook Air, ...2x Navigation Next zum Motorradfahren.
AuĂerdem ist es doch kein Problem, Routen ĂŒber einen Browser wie Firefox, Safari oder Chrome anzupassen, oder? Auf einem iPad oder einem kleinen MacBook Air ...You can work around a lot everybody has diverencend wishes. If i can get extra licenses and want to pay for it is a nice bussinesscase for the Next app and get more freedom the easy way. More licenses is nothing new in the bussines. But let Myrouteapp cook some nice features and we will see what the feature bring.
-
Look likes i there is a possible to get more licenses i will send an e-mail to support
-
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
-
@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
@Cleo More devices in your existing account should be possible as well.
Just send an e-mail to support and ask what you want
-
@Peter-Zehentreiter said in Statement about device limit:
@Cleo Yep...just ask for an additional account and you'll get an offer from the Developer.
Additional account!! Explain this to me. Not in 1 account more licenses?
Yes. You can purchase an additional licence to increase the device limit in your existing account. Just raise a support ticket, and Lisanne will reach out.
-
Hello,
I also find the decision understandable and have no problem with it in principle.
However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.
Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.
-
Hello,
I also find the decision understandable and have no problem with it in principle.
However, I have a question about it. My wife and I use the app on two ruggedized mobile phones that are always with our bikes. On our tours, I also take an iPad with me, on which I check, change, etc., the route for the next day in the evening. I have the app installed on my iPhone to check routes when I'm out without my bike and iPad.
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
Does the limit only apply if you're logged in on more than two devices simultaneously? Then I just need to make sure I'm logged out of my iPhone and iPad before I start using my two GPS devices at the beginning of the season.
Sorry for the question, but I couldn't quite figure it out from the comments. And if the English isn't perfect, I'm using Google Translate.
@Christian-S. said in Statement about device limit:
Does the two-device limit mean that I have to log out of at least one GPS device after the tour in order to use the iPad?
The nice thing about this change in the terms and conditions is that you donât have to log out. By that, I mean you donât have to re-enter your username and password afterward. You only need to click the red âexitâ icon behind one of your other devices, and you can start using the iPad right away. And if you check your routes on the iPad via the website, you wonât notice any issues at all, since this rule only applies to using the MyRoute-app itself. Anything you do via the website or on a device like CarPlay or Android Auto doesnât count toward the device limit.
-
Peter Zehentreiter referenced this topic on
-
@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.
@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.
I have a question about the "same month". When will a device be removed from the list? On the moment that the specific device is not used anymore for 1 month? Or will the number of devices be reset on a specific date (e.g. 1st day of the month) for the devices not used in that month? In the latter case it can take upto 2 months minus 1 day before a device is removed.
-
Also ich habe die Gold und Next Version ohne GerĂ€telimit gekauft, da dies nun einseitig geĂ€ndert wurde, ich aber immer mehr GerĂ€te benötige, Planung am Tablet, 2 Handys (Privat und Firma) meine Freundin auch gerne damit fĂ€hrt, wĂŒrde ich die 5 benötigen, naja wenn sich das nicht Ă€ndert, werde ich die App verkaufen und mir etwas anders kaufen.
-
@jomar59 :
Du schreibst bitte mal den Service an ĂŒber ein Ticket und erklĂ€rt was Du genau möchtest. Dann gibt es eine Angepasste Lösung bestimmt fĂŒr Euch. VG
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better đ
Register Login
-
0582.1k
-
0793
-
28506.6k
-
16241.2k
-
07281
-
-
