Statement about device limit
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Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan -
Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan@Corjan-Meijerink Very well-justified strategy.
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And what exactly does the block on the new device involve? Does this need to be removed by you, or can I still log out of an old device and then immediately log in on the new one?
The adventure starts where the plans end | READY TO >> RACE 🧡
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I agree; this approach is both strategic and prudent.
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And what exactly does the block on the new device involve? Does this need to be removed by you, or can I still log out of an old device and then immediately log in on the new one?
@CD130 The block can only be removed by system admins and is only triggered using your device limit + 2 different devices (so 4 in default scenario) within the same month.
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Hi all!
Next week we will have a quick update to improve some minor issues caused by changes regarding the device limit. So this won't be the "big" next update (5.1) but just a very minor one.
Anyway, regardless of that update we already were able to make some adjustment to the device limit logic. The following therefore does not require an app update. The change we made is that if you are blocked because of too many device, we only block your new devices. Meaning the original 2 devices you used will still be accessible. We received some feedback of users getting accidentally blocked and where they understood our rational I believe they all made a very valid point that being blocked out on all devices is a bit excessive. Hence, we've made this change
Overall we are extremely happy with the device limit feature as motorclubs / companies using one license for literally 40 people have already been blocked. This now results in them either buying the appropriate amount of licenses or simply disliking us
This is still the preferred approach over raising prices for everyone to cover the costs of those abusing a single license.We are truly sorry for any inconvenience this has caused to legitimate users who just like to use more devices.
Cheers,
Corjan@Corjan-Meijerink Quick question: I currently have the app registered on two devices. Next day, I’ll be buying a new phone. If I remove one of the existing registered devices and then register the new one, will that still count as two registered devices, or will it be considered three?
Best regards,
AdrianSamsung S25 Ultra and iPhone 13 with Android Auto / CarPlay
MyRoute-APP (Planner+Navigation, GOLD Lifetime)
Honda NC750X (2021) with CHIGEE Aio-5 Play -
@Corjan-Meijerink Quick question: I currently have the app registered on two devices. Next day, I’ll be buying a new phone. If I remove one of the existing registered devices and then register the new one, will that still count as two registered devices, or will it be considered three?
@Adrian-Avram, your third device will be no problem whatsoever. You can just unlist your old phone and start using the new one. Blocking is only done with your fourth device in a month, and with excessive unlisting/relisting of phones. Your scenario really is no problem at all.
