Update 5.0.3 - Device management

[Brian McG]

is there a way to access the page that shows which devices I have registered or do I need to exceed the limit before this information is available?

[Corjan Meijerink]

@Brian-McG from the account page in the app. There is a button to view your devices (near the bottom)

[peha]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

Finally a few critical CarPlay / Android Auto errors have been solved and we added a bit more logging to investigate some persistent issues a few users have.

Is the "map spinning when stopped" issue also adressed (maybe even fixed) here?

[Corjan Meijerink]

@peha haven’t worked on this explicitly

5.1 is fully dedicated to AA / CP

[peha]

@Corjan-Meijerink Thanks for your reply. I will contact support via e-mail rather than discuss this further here, then, regarding this.

[Adrian Avram]

As long as you don’t restrict the app to a single device, it sounds perfect.
The reason is that some of us take two phones on longer trips as a backup, in case the main phone gets stolen, damaged, or lost.
Other than that, I’m looking forward to version 5.1.

[Corjan Meijerink]

@Adrian-Avram no definitely not.
2 is totally allowed
3 is with the required unlisting of another device (very smooth experience)
4 results in an issue

[Adrian Avram]

@Corjan-Meijerink thanks for the confirmation !

[Nick Carthew]

@Corjan-Meijerink said in Update 5.0.3 - Device management:

@Adrian-Avram no definitely not.
2 is totally allowed
3 is with the required unlisting of another device (very smooth experience)
4 results in an issue

Does 4 mean that the heavy mob will be knocking on the door

[Hubert Thoring]

V5.0.3 is available for iOS in the store

[silberfuchs67]

Sorry for asking, but I want to be sure that I understood the new handling. Using the navigation app on two devices and planning in the browser on my Mac/PC is still possible?

[Corjan Meijerink]

@silberfuchs67 100%!

[silberfuchs67]

Thanks, exactly what is fine for me

[Corjan Meijerink]

@silberfuchs67 that’s why we’ve chosen the limits as is

That said, the restriction only applies for the app anyway

[ginogino]

I tried the new app yesterday on my bike. Even in this version of Android Auto, there's a bug where starting a route from Android Auto while you're already on the route takes you back to the starting point. I wonder what the point is of reporting bugs if they aren't fixed.
Otherwise, everything works as usual.

[Adrian Avram]

@ginogino thats not a bug !
Before starting a route, go to Routing Settings and choose whether you want to begin from the nearest point on the route.
If this option is enabled, when you are already on the route, navigation will no longer direct you to the first waypoint.
As I know, on Android Auto/Car Play, when starting a route, it automatically takes you to the the beginning of the route.

[Steve 2t]

I agree with the policy, except it caught me out just before a trip.

I did have the app installed on:
My personal phone
My personal travel phone
My personal tablet
And My work phone

So I decided to update them all before my trip and I'm locked out of my mobile app account.

Lock me out of them all but let me delete what devices I want / have to via the web page / account instead of annoying support and now waiting for a resolution before I leave in 10 hours.

[Charles Rijken 0]

Misschien een optie om in een evt. sw update van de app te zorgen dat de gebruiker in de account settings - Mijn Apparaten evt. zelf de mogelijkheid heeft om een apparaat te activeren / deactiveren.
Zie bv TiviMate

[Steve 2t]

said in Update 5.0.3 - Device management:

I agree with the policy, except it caught me out just before a trip.

I did have the app installed on:
My personal phone
My personal travel phone
My personal tablet
And My work phone

So I decided to update them all before my trip and I'm locked out of my mobile app account.

Lock me out of them all but let me delete what devices I want / have to via the web page / account instead of annoying support and now waiting for a resolution before I leave in 10 hours.

I received an email about the update and restrictions about an hour after I posted this. I wish I received the email a day ago.

But still, it would be good to remove devices via the web interface. I lose my phone it's gone, get a new one, break my limit, seek support.

[dungbeetle]

Hi.
A wee bit confused here.

1. In the email I received, it says "For €4.95 per month, you can continue to use our premium navigation app on two devices.." Does this apply to Routeplanner Gold and Navigation Next Lifetime members?
2. Presumably the two device limit doesn't include the Routeplanning webpage accessible via PC?
   Thanks.