Error message 'Could not calculate route' when one is shown on the map #bug

[Andy W]

Steps to reproduce:

• Open the app
• Select MRA RoutePlanner
• Select Search icon
• Select Favourites
• Select a favourite
• Select 'Add to route' (to add as point 1)
• Select Search icon
• Select Favourites
• Select a another favourite (different to the first one)
• Select 'Add to route' (to add as point 2)

A route is calculated at this point and shown on the map.

• Scroll down and select Navigate

The error message is displayed and Navigation does not start:

If you go back to 'Route information', enter a route name and save it, Navigation can then start OK. It seems as though a route must have a name before Navigation can start. If that is by design, then a better message would be helpful.

Regards
Andy

[Rob Verhoeff]

@Andy-W I followd your exact steps. I can navigate the desired route...

[Corjan Meijerink]

Curious to know if this is consistent for you. Cannot reproduce it either.

A name only need to be added when saving the route which is not required for navigating it directly.

[Nick Carthew]

@Andy-W Followed your instructions for two routes, could not replicate your experience. Both routes navigate without the need to enter a name.

[Andy W]

@Corjan-Meijerink said in Error message 'Could not calculate route' when one is shown on the map #bug:

Curious to know if this is consistent for you. Cannot reproduce it either.

@Corjan-Meijerink Yes, it's consistent for me. I tried using different points from other search filters such as Parking and Restaurant just in case it was related to something in the Favourites list but I still get the same error.

I created a short video which is on a OneDrive account so you can see it.

https://1drv.ms/v/c/aad78959cdc75fa0/IQBfgrU0f0SdQL1ImYwIFO3jAW8HAfLMK_Agw8lxyt8z8bE?e=IskIdc

After the error message, I step back in the application and get a confirmation message about discarding the route so it has clearly calculated one (and it shows on the map too).

I'm using a Samsung Galaxy S23 and don't have another phone or tablet I could test this on.

Regards
Andy

[Corjan Meijerink]

@Andy-W Thanks for your reply.
Could you create a support ticket with the logs of the app attached?

These logs can be retrieved by long pressing the version number at the bottom of the account page in the app (where all the settings are).

What travelmode have you got selected?
Does changing this influence the outcome?

[Lex.Kloet.RX]

The only thing I can think of, is that your actual position is too far away from any calculable road.

[Andy W]

@Corjan-Meijerink said in Error message 'Could not calculate route' when one is shown on the map #bug:

@Corjan-Meijerink

Could you create a support ticket with the logs of the app attached?

That has been done.

What travelmode have you got selected?
Does changing this influence the outcome?

I had Motorcycle selected. I have tried different travelmodes and still get the same error.

Regards
Andy

[Andy W]

@Lex.Kloet.RX said in Error message 'Could not calculate route' when one is shown on the map #bug:

The only thing I can think of, is that your actual position is too far away from any calculable road.

If I just select one favourite I can navigate to it so I don't think it's my current location.

Regards
Andy

[Corjan Meijerink]

@Andy-W Thanks for creating the ticket, I've read it.
I will fix the issue

It seems to be caused by the fact that you have enabled the "navigate routes as track" option. Try turning this off and retry your steps.
Working on a solution now

[Andy W]

@Corjan-Meijerink said in Error message 'Could not calculate route' when one is shown on the map #bug:

It seems to be caused by the fact that you have enabled the "navigate routes as track" option. Try turning this off and retry your steps.

@Corjan-Meijerink Thanks for the update. I've turned off the "navigate routes as track" option and it works OK.

Regards
Andy